Wessex Garages Avis 

Recently bought a EV9 from Ash at Bristol - he was absolutely fantastic - I went in over 3 days and will be purchasing another vehicle this week - the one observation I have is the management seem to barely exist on the site. I think every time I went in they were out probably at Golf no doubt but I really do think its probably worth promoting some of the junior guys who obviously still care as there is no point in having management if everything gets done when they are not around.

Everyone so helpful

Helpful staff, informed about the process along the way. Car took a little longer to arrive than expected but it was worth the wait to get the car I wanted. Afzad was very helpful with all of my queries.

Big thanks to Paul Williams who went over and above during my changeover of vehicle. He explained things in layman terms which helped so much to understand easier. He made it go very smoothly and stress free. Big up Paul. Thank you from loyal Nissan customer.

Amazing service went in to wessex car's sales department in newport, me and my husband were greeted by Andy Michael, I was looking for a hyundai i10 Automatic and I came out buying a hyundai i10 Automatic and I'm very happy with my new car

The staff at Wessex Garages Hyundai Cardiff were very friendly in both the new and used car departments. The team helped to explain the different features and finance options available. Ellie took over after I signed the contracts and despite being relatively new to the role, I felt that she did good a good job. Very happy with my new car.

Knowledgeable staff, good deals on cars, good selection of cars, efficient process

The vehicle was not serviced before I received it only found out when tried to set up service plan.

I've just bought a Nissan Leaf 2026 from Wessex Cribbs Causeway. Superb car and, Laz, the salesman was very knowledgeable and explained the Leafs specs clearly. This is the third Nissan I've bought from Wessex, two Qashqai and the Leaf. All serviced by the excellent team at Wessex.

Brilliant service from Connor at Kia Wessex!

Connor genuinely went above and beyond to get us the best possible deal on our new Kia EV3. From start to finish, his communication, support and attention to detail were excellent.

As this was our first ever EV and PCP, we had plenty of questions, but Connor was always approachable, knowledgeable and happy to help. Nothing was ever too much trouble.

What really stood out was how personable and genuine he was — it never felt like we were just another sale. He really did go the extra mile to make sure we were happy.

We absolutely love the new EV3 and couldn’t be happier with the deal and service we received.

Connor is a real credit to Kia Wessex and I’d have absolutely no hesitation recommending him. Thanks again, Connor! 👏

The staff were friendly and professional and at no time was I pressured into buying the car or any other product.

Richard was very helpful and knowledgeable while Ben explained the whole purchase process and kept in touch with updates. Excellent service all round.

From the initial contact all the way to collecting the vehicle, the process was seamless. The staff took the time to explain every detail, answered all my questions clearly, and made sure everything was ready right on time as promised. Excellent service from start to finish!

GREAT POINTS
Very friendly and professional staff from the start: Amanda, Adam, Dylan - all offered me outstanding customer service throughout and were very knowledgeable, helpful and understanding of my circumstances. Amanda made me feel special as a customer, kept me updated and later resolved issues I raised.

They have a great WhatsApp sales channel which was great to start my search for a car on the go - without doing it myself. They also have a great emailing list with new stock updates, which was helpful for me to quickly find my car.

The test drives were super generous, allowing me to take a similar car anywhere for 45 minutes.

THE BAD

These issues significantly affected me.

1. Staff mood toward me changed when I indicated that I was no longer interested in PCP and wanted to explore a cash purchase. The handshakes felt cold and communication decreased.

2. My time was not valued or respected. I frequently mentioned I was in a rush, but was still subjected to lengthy sales pitches for products that I made clear I had no interest in due to past experiences. My hand-over date was changed and my hand-over time was changed twice (after I purchased the car). These details were clear to the team but they waited last minute to prepare my car for handover, costing me time out of work. I sought compensation and was reluctantly offered a full tank of petrol.

3. Not the best handover… Cosmetic repairs that were promised were not done and I was not given a proper tour of the car and its features. I was pretty much handed the keys and expected to disappear.

These were my genuine experiences as a customer.

Very Polite sales people

Subject: Formal complaint regarding repeated e-POWER system failure and lack of support.
Dear Customer Relations Team, I am writing to raise a formal complaint about my 2025 Nissan X-Trail e-POWER, which is still covered by the manufacturer’s warranty. A few days ago, the vehicle displayed a serious warning: e-POWER system failure, unable to reset after power off. I contacted the dealership and was told to call RAC. RAC attended, ran diagnostics, and temporarily restored the vehicle. They also advised that a full inspection and the diagnostic report should be provided to the dealer. When I contacted Wessex Garage, I was initially told there was no need to bring the vehicle in because it was running again. After I insisted on the seriousness of the fault, I was eventually given an appointment for 20 October2026, which I consider an unreasonable delay for a serious system failure on a new vehicle. The following morning, while taking my wife to work, the exact same warning appeared again. I drove immediately to Wessex Garage, but the vehicle could not be inspected immediately. No courtesy car or alternative transport was provided, despite the vehicle being under warranty. I am very disappointed with the handling of this matter. Given the repeated nature of this serious fault on a new vehicle, I believe the response has not been adequate or customer-focused. I request a prompt and thorough investigation, proper warranty support, and clear communication. Please confirm that this complaint has been logged and provide me with a reference number. Yours faithfully,
Shinu Oommen.

My car went to this garage for authorized warranty work 13th April 2026. It was returned without any of the work being done, a video showing a health check which I didn't need or want and extensive damage done to all the trim over the whole car plus 2 scratches to the body work. After numerous delays it went back in to have all the trim replaced, scratches repaired and the warranty work done. After further delays the car was eventually returned with ill fitting trims and further damage to the paint work. Overspray over the whole vehicle, on all surfaces and damage to the graphics.They are now not replying to emails or phone messages. Todays date 7th September 2026
THE GARAGE REFEREED TO IS Wessex Garages Kia Gloucester, 1 Mercia Rd GL1 2SQ
Reluctantly it is going back to the garage 5th Oct to hopefully repair the outstanding damage

Excellent service from Rhys from test drive to setting up the lease agreement and collection of vehicle.

It was a very satisfying experience dealing with Wessex Mazda at Cribbs Causeway, from my initial contact with Anabele the whole process was very good and the service provided throughout was excellent.First time i have ever dealt with Mazda and am very happy to recommend to anyone interested in purchasing a vehicle from them.

I had a great experience at Wessex Garages Newport because everyone was very friendly and helpful, and made the whole process a lot less complicated than I was expecting.