Grill Collection Avis 292

Excellent customer service. Loraine went above and beyond to help with our needs. Thank you so much!

Great product, friendly customer service

Fantastic customer service, excellent pricing and NO TAX. Looking forward to giving them my business for my outdoor kitchen in the next few weeks

Excellent service, item arrived on time and in perfect condition.
Highly recommended!!!!!!!!

I was told the grill I originally ordered was in stock - but then a few days later received an email saying it would be 12 to 16 weeks - not good! But after taking with them - they did have a model with out the infrared burner in stock - so order that one and the burner separately! They apologized and did great following up after that.

Ordered 1 piece from them and the process went very smoothly

The Grill Collection grill that I purchased beat the price of others and arrived on time.

Customer support was incredible through the entire process.

Excellent service every step of the way. Would recommend to everyone.

Very good customer service keep me informed through the whole delivery & then checked in to see that I received it & I was happy with the grill

Grill Collection has a good selection of Napoleon Accessories.

Very good experience throughout the purchase process. Customer service was very friendly and professional.

The kettle grill that I ordered arrived with damage to the main base and a damaged lid handle. I called customer service and they instructed me to take a picture of the damage and email it to them. They informed me that I would hear from them within twenty four to forty eight hours. After three days, I called customer service again and inquired on the status of my claim. I was told that they did receive it and were awaiting for a response from the manufacturer. I was told that Anna would get back to me within twenty four to forty eight hours. Several days have passed and I still haven't received anything. I understand that resolving the issue would take several days, but sending me an email letting me know what the status is would have been nice. All I wanted was to be kept informed and not kept in the dark. At this point, I'm out money and stuck with a damaged grill. I'm so disappointed

I found Grill Collection by doing a general internet search for some accessories for my Napoleon grill. Price was good and the whole order process went smooth.

Napoleon Prestige Pro 665 grill looks to be defective. I am awaiting the manufacturer to send replacement parts for me to disassemble my grill and figure out.

Interior lights and igniter for side burner/upper burner/smoker tube isn't working.

Disappointed considering how much I paid for a grill.

Great service. Order was delayed due to manufacture delays, but they communicated all changes throughout the process.

I had a great experience in ordering my grill.

NIce grill. Took a long time to assemble.

I was shipped the wrong unit, so I contacted them two days in a row. On the third day received a call and they said to keep the more expensive unit. I went home and unboxed it put it together. Now they say haha pay us more to keep the unit. Bait and Switch. UPDATE. They did take the loss on this one and I was able to keep the more expensive grill. My advice is if you have a problem come here and make a honest review they will respond faster than calling them.

Excellent Experience!