POOR! Took 6 months to get replacement parts. So purchased different kind of grill and now trying to return the parts as do not trust quality as the initial grill did not last long. Now have thre... Voir plus
L'entreprise a répondu
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I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing... Voir plus
I ordered a grill warming rack on 5/6/25; it was suppose to arrive by 6/6/25 but did not. Communication was confusing with Grill Collection as they told me delivery would be delayed further but pinni... Voir plus
L'entreprise a répondu
I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. Af... Voir plus
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292 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I thought I did good research to find…
I thought I did good research to find the parts I needed. Even after chatting with a rep., and double checking the website, I ended up with parts that were not what I wanted. Replaced with parts that are run of the mill Amazon parts, with a piece of paper saying this is the ideal replacement. Replacement burner is 30 percent smaller, uneven heating, and didn't come with the correct size Venturi tubes...total disappointment.
27 août 2021
Réponse de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We take seriously the Star Rating that we get from our customers. We use it as a basis to improve and be the best in the industry. We are happy to help you to have this issue settled. Please let us know by replying to the email you received or by reaching us via text, phone call and email. We apologized for the inconvenience this has caused receiving an incorrect parts.
Ordered a 5 burner Beefeater Grill
Ordered a 5 burner Beefeater Grill. It came with a griddle which I did not want or order. So now I must buy another vaporizor and grill to get the use of a 5 burner grill. Seems like a rip to me.
3 août 2021
Réponse de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that for the inconvenience this has caused concerning the item ordered. Please let us know if there is anything we could do to help and we can work this out for you. Our customer's satisfaction is our number one priority. You may reach our chat, phone and email support for any inquiries about our products. Thank you again and have a good one.
Good customer service
2 août 2021
The grill was arrived in a very timely…The grill was arrived in a very timely manner versus other companies were telling me six weeks to receive. Customer service was fantastic
The grill was arrived in a very timely manner versus other companies were telling me six weeks to receive. Customer service was fantastic
29 juillet 2021
Awesome communication!
Awesome communication with all the delays to get this delivered. Really appreciated being up front with the progress of the order.
27 juillet 2021
The grill was ordered in March 2021…
The grill was ordered in March 2021 after consulting an online representative that it was in stock. After the purchase was made I was informed it would be delayed May 4-18th. After agreeing to wait and the date window came and went I was told there was an additional delay and the grill would not be here until August 1st. At the end of June I found the grill on another site and purchased it there. That same day I placed my new order I came cancel my order at Grill Collection I was told it had already shipped. I am very dissatisfied with the logistics this company has in its order processing system.
20 juillet 2021
Réponse de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We pattern our stocks in accordance with the given lead time of the Manufacturers. Some of them are really having uncertain lead times because of the pandemic's effect on their manpower and production. Rest Assured, we prioritized those early orders to get the most recent stocks from the Manufacturer itself and we follow right away the decision of the customers towards their orders. Our customer's satisfaction is our number one priority. We truly apologize for the inconvenience this has caused you. You may reach our chat, phone and email support for any inquiries about our products. Thank you again and have a good one.
Not seeing the grill in person
Not seeing the grill in person, I was taking a chance. I have not grilled on it yet. Grates look good. I was not happy that a grill of this price, would have plastic handles on the door and the side shelves. I should have bought the Weber grill at Costco. Cheaper and made a little better.
14 juillet 2021
I would use Grill Collection again!
All was great as I needed the grill and doors/drawers in a timely manner. My only concern was the delivery. I kept getting bad or no information on when the delivery would be made. Fortunately after communicating with both shippers, the items came on the day before I left for out-of-town.
14 juillet 2021
Janessa went out of her way to make an…
Janessa went out of her way to make an experience that started off with all kinds of bumps in the road to nice smoothed out pavement! She is an asset to your company and if it had not been for her, I may have taken my relationship elsewhere! Keep her happy!
2 juillet 2021
Poor Delivery. Good Price
Received grill today after almost 1.5 months from ordering. Shipped freight. Freight company was horrible and Grill Collection couldn't do anything about it. Blew off scheduled time which was a non-accommodating 9-6 pm. Second time around move date on us. Regardless, Grill Collection is responsible for delivery and missed two holidays waiting....
28 juin 2021
Réponse de Grill Collection
Hi Carl,
We apologized for the delays in delivery. We shipped the item on time however, due to carrier issues concerning their lack of staffing the grill has been delivered late as what expected. We are always happy to assist you if there is anything we can do to help you out please reach us through email or call. Thank you for your order and making business with us. Stay safe!
GrillCollection was great
GrillCollection was great. Their customer service was fantastic, when the original grill I wanted from another vendor fell through they worked hard to find me a grill that matched most of my desires, made sure they had them in stock and shipped it out to me as fast as possible.
They really are fantastic!
15 juin 2021
Back ordered item
Back ordered item. Grill collection gave options and kept me informed of the status.
15 juin 2021
Still haven’t settled my damaged grill issue
I received my grill going on 3 weeks ago. It was damaged when it arrived, and I’m still waiting for instructions to exchange it. It probably would have been easier just to ask for an exchange because it’s taking so long ever since I reported it as damaged.
UPDATE 6/28/2021: Still no grill…
14 juin 2021
Réponse de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We take seriously the Star Rating that we get from our customers. We use it as a basis to improve and be the best in the industry. Rest assured that our order specialist is working on this case and rest assured that we won't stop until the further issue is resolved. Our customer's satisfaction is our number one priority inquiries about our products. You may reach our chat, phone, and email support for any questions and issues. Thank you again and have a good one.
Amazing customer service and…
Amazing customer service and communication! Quick shipping! Will definitely order from them again!
12 juin 2021
Everything was excellent
10 juin 2021
Incredible Customer Service
We received very personal customer service. Starting with the chat feature on the website, I was able to find out that the grill I wanted was in stock. I received a phone call about the order and was told that the grill would ship in 1 to 3 days. My daughter and her husband received the grill we sent as a house warming gift in 3 working days! Incredible service and great product. BTW very competitive pricing.
4 juin 2021
Exactly as ordered!
Exactly as ordered and fast delivery; arrived well wrapped and protected...
My Everdure Furnace bbq grill is awesome and performs as advertised!
3 juin 2021
Excellent handling of order
2 juin 2021
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