POOR! Took 6 months to get replacement parts. So purchased different kind of grill and now trying to return the parts as do not trust quality as the initial grill did not last long. Now have thre... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing... Voir plus
I ordered a grill warming rack on 5/6/25; it was suppose to arrive by 6/6/25 but did not. Communication was confusing with Grill Collection as they told me delivery would be delayed further but pinni... Voir plus
L'entreprise a répondu
I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. Af... Voir plus
À propos de l'entreprise
Coordonnées de contact
3,6
Moyen
292 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Glad they had it
They had a hard to find item that was shipped on time, and in perfect condition.
17 février 2025
I didn’t like the sliding door chimney…
I didn’t like the sliding door chimney regulator on top of my primo XL. It unintentionally broke (no kidding) and I ordered a daisy wheel regulator. Customer Service said they had none in black, but could send a red one. I agreed. Three days later a black sliding door one shows up. Good enough. But where did the red daisy wheel go. I’m still satisfied.
3 mars 2025
Avis spontané
GRILL COLLECTION IS A SCAM!!
GRILL COLLECTION IS A SCAM!!! Can you give 0 stars? After nearly a year of being told my order was going to ship at the end of the month, month after month, I never received it. I was promised cancellations and refunds that never came, and I had to dispute the charge with my credit card company. I’ve done some external research and found that this is a very typical experience with GC. Never ever ever use them.
24 février 2025
Avis spontané
Outdoor Kitchen Improvement
I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. After doing some research to provide a pantry behind the double doors I found Grill Collection which had exactly what I needed. The installtion was easy and the pantry is sealed from outside weather and bugs can't enter. Very well constructed and useful storage solution for mu needs. Great company!
6 février 2025
Avis spontané
Awesome Customer Service
Awesome Customer Service. Item was in stock and delivered as stated during heavy holiday season.
20 décembre 2024
Avis spontané
Would advise to stay away
Ordered an item, received confirmation that item would ship, never received item. reached out to customer service who said they canceled my order but sent it to a completely different email address. Spent a month with customer service trying to get a refund. Constant run around until I mentioned the credit card company and then it was refunded. Not worth the month of running around, felt very close to a scam.
23 novembre 2024
Avis spontané
Great grill, had one of them years ago. This will last 10+ years
I wanted to purchase a MHP grill, had one years ago and they are the best. This company did a good job in getting the order out and had tracking information.
11 novembre 2024
Réponse de Grill Collection
Thank you for your kind words and for choosing us for your MHP grill purchase! We're thrilled to hear that you had a great experience with your order and that our team was able to meet your expectations with prompt delivery and tracking updates.
MHP grills truly are excellent, and we're delighted to have been a part of your journey to get another one. If you have any questions or need assistance with your new grill, please don't hesitate to reach out—we're here to help.
Thank you for your trust in us. We look forward to serving you again in the future!
terrible customer service
Been over a month and I still haven't received my grill. terrible customer service, they just give you the run around every time you call and then email you a different answer. Hopefully the grill is better than the transaction
1 novembre 2024
Avis spontané
Réponse de Grill Collection
We sincerely apologize for the delay in delivering your grill and for any frustration caused by inconsistent communication. This is not the experience we strive to provide, and we deeply regret falling short of your expectations.
To resolve this matter promptly, I have personally escalated your order to our fulfillment team and will keep you updated with any developments. Please let us know if there’s a preferred way to reach you for updates.
We truly value your patience and understanding as we work to make this right. If there’s anything else we can assist you with, please don’t hesitate to let us know.
Great customer service A+
Some of my items were on backorder for quite a while , but they kept in contact and kept you informed the whole time. Great A+ customer service
17 octobre 2024
Avis spontané
Réponse de Grill Collection
Thank you so much for your kind words and understanding! We truly appreciate your patience during the backorder process, and we’re thrilled to hear that you felt well-informed and supported throughout. Providing excellent service and keeping our customers in the loop is always our top priority.
If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out. We’re always here to help!
We look forward to serving you again in the future!
Unsolved problem
I bought a Broilmaster P4XF propane. It looks great but it doesn't work as it should as it gets way too hot (over 800F) in the LOWEST setting. They were helpful to replace the regulator under warranty. Didn't help. After that they lost interest in solving the problem. Communication has stopped and I still have a defective product. A two star for the fact that the regulator was replaced.
1 août 2024
Avis spontané
Réponse de Grill Collection
Thank you for taking the time to share your experience with your Broilmaster P4XF. We’re sorry to hear that despite the regulator replacement, your grill is still experiencing overheating issues. We understand how frustrating it must be to have a product that doesn’t meet your expectations and to feel that communication has fallen short.
Please allow us to make this right. We would like to reconnect with you to better understand the situation and explore additional solutions that might resolve the temperature issue. Could you please reach out to our technical support team on this link https://broilmaster.com/contact-us/.
Thank you again for your feedback. We’re committed to ensuring you have a fully functional grill you can enjoy, and we look forward to assisting you further.
Easy ordering, great communication, wouldn't hesitate to order again
Order went smoothly and the company was very communicative. Was sent via freight shipping so it was delivered on a pallet to my front gate and then I took over from there. The product was high quality and exactly what I wanted. Wouldn't hesitate to make another order.
14 octobre 2024
Réponse de Grill Collection
Thank you so much for your kind words! We're thrilled to hear that your order went smoothly and that the product met your expectations. It's wonderful to know that the shipping process and communication made for a positive experience, and we appreciate you taking the time to share it.
We look forward to the opportunity to serve you again in the future—don't hesitate to reach out if you need anything. Enjoy your new product!
Poor order processing
I made the order on the website, then paid for the order via another email, then got a confirmation email, and waited 10 days with no communication other than marketing messages. I contacted grill collection and was told that the warehouse didn't get back to the order team in time and my payment authorization was lost so I had to pay again. No apology, no effort to make it right. Surprisingly, I paid for the order again, and got confirmation again, but this time I got 2 tracking numbers. I got two orders but was still missing the main component so called and after a hassle was given another tracking number. All parts ended up arriving and I'm impressed with the quality. Order experience was a 0, but the parts ordered are a 5 so I ended up at a 2. I can get quality equipment elsewhere so probably won't be back.
2 septembre 2024
Avis spontané
Réponse de Grill Collection
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you faced with your order, from the initial payment complications to the confusion around shipping and tracking numbers. This is certainly not the experience we aim to provide, and we deeply regret the lack of communication and the inconvenience it caused.
We’re glad to hear that despite these challenges, you were impressed with the quality of the parts. However, we completely understand that the order experience was frustrating and fell far short of your expectations. We will be reviewing this situation internally to ensure it does not happen again, and your feedback will help us improve our process going forward.
While we are disappointed to hear that this experience may prevent you from returning, we truly value your business and would love the opportunity to make things right in the future. If there is anything we can do to address this further, please don’t hesitate to reach out.
Once again, we apologize and thank you for your honest feedback.
All round an excellent experience!
I just received my new rotisserie ring and kabob holder and was immediately impressed.
The quality, packaging and service was excellent. I purchased a knock-off first and was very disappointed with the quality of the parts. Very flimsy with poor fitment. I'm so glad I found the proper rotisserie for my new Napoleon Grill.
19 septembre 2024
Avis spontané
Réponse de Grill Collection
Thank you so much for sharing your experience with us! We’re thrilled to hear that you're impressed with the quality, packaging, and service, and that our rotisserie ring and kabob holder met your expectations.
It's unfortunate that your first experience with a knock-off product was disappointing, but we're so glad you found the right fit for your Napoleon Grill. We pride ourselves on providing high-quality, durable products, and we're happy to know that our rotisserie has made a difference.
If you need any further assistance or have questions in the future, feel free to reach out. We're always here to help and ensure you continue to enjoy your purchase!
I would give no stars if I could
I would give no stars if I could. I waited 2 months and when I finally received the product, it was not what I had ordered - it was a grill that has to be installed and I ordered a portable. Absolutely not usable for my purposes. I asked to return 2 weeks ago and I’m still waiting on a return label. I reported this company to my credit card company and to the BBB for fraudulent business practices.
1 août 2024
Avis spontané
Réponse de Grill Collection
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this situation must be, especially after waiting such a long time to receive the incorrect item.
We would like to resolve this issue as quickly as possible. We will provide the return label ASAP. If you do not receive it by then, please let us know immediately, and we will escalate the issue to ensure it is addressed promptly.
Regarding your concerns with our service, we assure you that this is not reflective of the standard we strive to maintain. We take reports like these very seriously and will be investigating the matter internally to avoid such occurrences in the future.
In the meantime, if there’s anything else we can assist with, please don’t hesitate to reach out. We want to make things right for you.
Thank you for your patience and understanding.
Great Customer Service
There was a six week delay from the manufacturer for the item I ordered and Grill Collection always keep me informed about the status of my order and provided shipment tracking information when it shipped. When my order arrived it was perfect. I couldn't be happier. I would definitely order from them again.
25 juin 2024
Avis spontané
Réponse de Grill Collection
Thank you so much for your kind words and for sharing your experience with us! We apologize for the delay in your order but are thrilled to hear that you were kept informed throughout the process and that you are satisfied with your purchase. Your satisfaction is our top priority, and we're glad to have met your expectations.
We truly appreciate your patience and understanding during the delay and are delighted that everything arrived perfectly. It's wonderful to hear that you would consider ordering from us again; we look forward to serving you in the future!
If there's anything else we can assist you with, please don't hesitate to reach out.
Excellent service
Excellent service! Great website, full range of products, easy ordering. They kept me updated on the status of my order and let me know when it was on the way, and even followed up to make sure it arrived and that I was happy with it.
18 juillet 2024
Avis spontané
Réponse de Grill Collection
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our website and service. Keeping our customers updated and ensuring they are satisfied with their orders is very important to us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Helpful staff.
I liked the pleasant emails that made me feel that if I needed any help that you were there in a instant.
11 juillet 2024
Réponse de Grill Collection
We're delighted to hear that you appreciated our emails! Our goal is to ensure you feel supported and know that we're here to help whenever you need it. If there's anything else we can assist you with, please feel free to contact us. Your satisfaction is our top priority!
They forgot to send small nuts wont send them
They forgot to send small nuts that go on the end of the bolts, like 30 or more they forgot. Maybe 20 cents each piece. Called to get them sent they wanted a picture of the box the missing items, it was stupid. They would not connect me to a manager from the United States. They never sent them. Horrible customer service. Called tagwood to see if they'll help. They said they would, still waiting hopefully soon.
4 juillet 2024
Réponse de Grill Collection
I'm sorry to hear about the trouble you've had with getting the missing nuts for your bolts. I am sorry if you were unable to speak to a U.S.-based manager and never received the items. It’s truly disappointing to experience such poor customer service over something that should be straightforward to fix. We will make sure to resolve this as soon as possible.
Unresponsive company in my opinion
Unresponsive company in my opinion. Never follow up and did what they said they would do. Everyday I got a different status on my shipment. Tones of thank you emails to overload your inbox. I would never use them again.
Order # was GRC7751, Ordered 6/28/24
3 juillet 2024
Avis spontané
Réponse de Grill Collection
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with your recent shipment. This is not the level of service we aim to provide, and we deeply regret that we did not meet your expectations.
We understand the importance of reliable communication and timely updates, and we are sorry for the inconsistent information you received. Your experience has highlighted areas where we need to improve, and we are taking your feedback seriously to ensure that similar issues do not occur in the future.
To make things right, we would like to investigate your case further and provide a satisfactory resolution. Could you please provide us with your order number and any other relevant details? Our team will prioritize your case and work to resolve it as quickly as possible.
Once again, we apologize for the inconvenience and appreciate your patience and understanding. We value your business and hope to have the opportunity to restore your confidence in our services.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.