POOR! Took 6 months to get replacement parts. So purchased different kind of grill and now trying to return the parts as do not trust quality as the initial grill did not last long. Now have thre... Voir plus
L'entreprise a répondu
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I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing... Voir plus
I ordered a grill warming rack on 5/6/25; it was suppose to arrive by 6/6/25 but did not. Communication was confusing with Grill Collection as they told me delivery would be delayed further but pinni... Voir plus
L'entreprise a répondu
I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. Af... Voir plus
À propos de l'entreprise
Coordonnées de contact
3,6
Moyen
292 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Delivered on time and the grill is great
14 décembre 2021
The site doesn't show unavailable…
The site doesn't show unavailable items, i was told after i ordered that some items were not in stock.
9 décembre 2021
Réponse de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We pattern our stocks in accordance with the given lead time of the Manufacturers. Some of them are really having uncertain lead times because of the pandemic's effect on their manpower and production. Rest Assured, we prioritized those early orders to get the most recent stocks from the Manufacturer itself and we follow right away the decision of the customers towards their orders. Our customer's satisfaction is our number one priority. We truly apologize for the inconvenience this has caused you. You may reach our chat, phone and email support for any inquiries about our products. Thank you again and have a good one.
I ordered a outdoor sink two months and…
I ordered a outdoor sink two months and I received a damaged product last week.
I called them and send an email and I didn't get response yet.
Order # G4056
8 décembre 2021
Réponse de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We are terribly sorry for all the inconvenience this has caused, though, please know that this isn't the experience we want you to have. We are doing our best to process your claim and rest assured that we will work on this as soon as possible. All the details have been forwarded to the right department and we are only waiting for an update. Don't hesitate to reach us via call, email, or text. Our specialist is working on this case and will send you an update as soon as possible. Thank you and stay safe!
Had a very good experience.
Had a very good experience from my initial questions to delivery.
8 décembre 2021
It was easy to find what I needed and…
It was easy to find what I needed and it was delivered quickly
25 novembre 2021
everything went well except we had to…
everything went well except we had to decline delivery because of damage package.
17 novembre 2021
Friendly and efficient service
Friendly and efficient service! Grill Collection was so helpful. I will definitely use them next time!
15 novembre 2021
Great company
Great company
My order spanned my months and back orders and they never gave up on my order
22 octobre 2021
Loved your products and your customer…
Loved your products and your customer service too. Very nice to be your client!
17 octobre 2021
When I ordered my grill insulator pan…
When I ordered my grill insulator pan untold it was in the warehouse and should be here in 3-5 days
It shows up 3 weeks later! Won’t buy from you again. Will go back to BBQ guys much better service
4 octobre 2021
Réponse de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this have been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We pattern our stocks in accordance with the given lead time of the Manufacturers. Some of them are really having uncertain lead times because of the pandemic's effect on their manpower and production. Rest Assured, we prioritized those early orders to get the most recent stocks from the Manufacturer itself and we follow right away the decision of the customers towards their orders. Our customer's satisfaction is our number one priority. We truly apologize for the inconvenience this has caused you. You may reach our chat, phone and email support for any inquiries about our products. Thank you again and have a good one.
personal attention
really appreciated the personal confirmations, and that i could followup directly with your representative. each time i needed to reach out my question was answered. thanks so much!
3 octobre 2021
It took 4 months to receive air bubbles
It took 4 months to receive the grill. Once I received it, it arrived in good packaged shape and well boxed and protected. However, I found that the chrome trim on the main hood has air bubbles as the chrome plating process must have not held the right way. I made Grill Collection aware of the issue, and they said they would get in contact with the Mfg. Until then I have a grill that I am now waiting to use until I hear back from them.
1 octobre 2021
Réponse de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. Our Specialist is working on this issue and will definitely make sure that this will be resolved with a positive resolution. Please reach us through email, text, or call if you have any further questions while we are in the process of the claim.
i ordered $400 worth of products and…
i ordered $400 worth of products and they sent an email saying they now didn't have it and found another but it would cost $210 to ship it. Others are free and already waited a week. Poor customer service.
23 septembre 2021
Avis spontané
Kept in touch all the way thru order no…
Kept in touch all the way thru order no problems would have no problem dealing with them again for any of my needs
14 septembre 2021
Fantastic experience
Your online ordering, follow up , customer service and overall sales experience is fantastic. Any future BBQ needs I will be ordering with you!
14 septembre 2021
Everything was delivered on time
5 septembre 2021
Great product, great communication
The communication was great. The grill I ordered was delayed by the manufacturer but I was notified along the way as things progressed. Product was received and is working great.
2 septembre 2021
STAY AWAY! SCAM.
I ordered a grill liner at the end of March 2021, paid in full for over $900. It is now September and I still do not have the grill liner. I have been given the run around and promised multiple dates of delivery and still nothing. Company does not communicate well and will just give you another date 2 weeks later for the next promised delivery and claim the date is from the warehouse. HORRIBLE
1 septembre 2021
Avis spontané
Réponse de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We pattern our stocks in accordance with the given lead time of the Manufacturers. Some of them are really having uncertain lead times because of the pandemic's effect on their manpower and production. Rest Assured, we prioritized those early orders to get the most recent stocks from the Manufacturer itself and we follow right away the decision of the customers towards their orders. Our customer satisfaction is our number one priority. We truly apologize for the inconvenience this has caused you. You may reach our chat, phone, and email support for any inquiries about our products. Thank you again and have a good one.
Company kept in contact during the wait…
Company kept in contact during the wait for my grill cover to be shipped. Were very helpful and responsive. Great company to deal with.
29 août 2021
They were great
They were great. I called and they delivered. I was able to track and arrange my delivery
28 août 2021
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