Groceries Asda Avis 2 411

Asda have done it again , but this time they are going to be at least 4 HOURS LATE! Unlike Tesco who are always on time . I should have received my order between 3 and 4 pm today. It didn't arrive, suprise suprise! So yet again I had to call Asda , the lady informed me it would not be arriving till around 730 pm this evening. I had no prior call, email , text message or any form of communication to inform me my order would be at least 4 hours late !
I asked to speak to a manager and she kept me on hold for over 5 mins , then I asked her to call me back as was using my phone to call them . She didn't. Then I just received a pathetic email just saying sorry your order is going to be late !
They are never on time but this time it is really unacceptable! They are so unprofessional. I will never shop with them again ! Stick with Tesco , at least they are reliable!!
Phillip Stevens

I must say I am really annoyed.Last night delivery cancelled without ringing me or explaining what happened.Then I ordered for next day delivery and first one was late afternoon ok but chicken which I wanted actually cooking for dinner was out of stock and also few things.Absolutely rubbish service Who preparing delivery must be absolutely unprofessional staff.About drivers I must say they polite will see tonight.Still waiting for delivery.Fingers crossed So my view at Asda delivery is not issue with drivers but with Asda preparing staff which is absolutely ridiculous.
I don't recommend at all.Also lot's of ready meals for my elderly friend which I order for her are very much close to expiring days which is very bad.So many times out of stock items and not delivered.Asda 1 star!

The worst company and my last ever order with them, cancelling our order during the delivery window

Despite the increase in prices, there has been no improvement in quality. The problem of lack of stock is often seen.

Their drivers don’t offer to help take delivery items to front door. I have 2 flights of stairs. Last one I asked said he’s too busy rn

I like the Asda all ways have but in the last year or so they have just gone down hill and by looking at the trust pilot reviews I'm not the only one .
I wish and hope they start to turn things around for the better.

Went to collect a prescription at 12.15pm. "Um, we've got it but we haven't made it up yet, you can collect it after 1pm as we go on our lunch at 12.30 ...."

Literally not another customer anywhere near the pharmacy counter.

What an amazing world these people must live in. Where someone has the freedom to just 'pop back' or hang around for another hour because they can't pick up a box and put it in a bag in 15 minutes.

I’m a weekly shopper of Asda groceries online,I have baby twins and going shopping and getting into my upstairs apartment is difficult.My last shop the delivery driver refused to bring my shopping to my door and even called his manager to refuse.His manager called and said can I collect the shopping from downstairs which I said no to.i eventually got the tiler who was doing my kitchen to help with my shopping.The delivery driver refused to even collect the Asda baskets.I made a complaint and was told the driver would be coached.Absolutely ridiculous that a delivery driver is refusing to deliver.That was my last shop with Asda.

By far the worst delivery of any of the big supermarkets and its not even close. Most of the big supermarkets have deals every now and again so have used pretty much all of them over the years. Ocado is simply the best, and although the rest of the big shops had missing items here and there, not a big problem, but asda, asda seem to pride themselves on substituting the whole order. My grandparents use asda. They learnt how to use the app and putting them on another one would take far too long. Every week I go round and see at least 7 substitutions and theyre all terrible options. I just dont understand how it can be so impossible to keep a constant stock level in this day and age. Stay far far away unless you fancy a random delivery every week . Poor service, poor selection and overall just a poor experience.

Did my first online shop given the prices. Ordering was not easy - the app and website are just plain horrible to use. Then something which you'd expect them to have a warehouse full of was out of stock. Driver was then grumpy and rude, and didn't mention the missing item or the fact he was so far outside the delivery window. But as mentioned the prices were fantastic on branded products much more expensive everywhere else. So perhaps worth it for the occasional order.

Repeatedly substitute the same items with their own brands. I try to remember to click the 'do not substitute' but if in a rush I often forget. Perfect e example is Cravendale filtered skimmed milk I order for the long use by date is substituted with Asda own brand milk with a poor use by date. This hasn't happened occasionally but every single time. I am just so annoyed! And yes I know I can refuse the substitutions (which I will be doing) but I then have to go and purchase these items elsewhere.

Gone from a good company to a bag of ...
Scrimping or giving the customer a load of sh..for higher price
Up yours asda I. Don't need you
Shop locall.people don't let these corporates make out giving you the earth .they not bothered about the enviroment nor surroundings

Last Tuesday was my last online shop ever with Asda! Every single week I have a delivery to my address and also a delivery to my parents address, talking £150 + a week, and every single time I make amendments does the app never can take my payment, asking to delete my card details and start again! It's ridiculous! Short dated items weekly, Well no more Asda... I'm a Morrisons customer now!

Usual failure to deliver, no e-mail or phone call to advise, just don't show and don't answer your attempts to contact customer service team. They do however always advise post mortem that "driver had a glitch on his app" so I have been charged and they will take 48hours to process a refund and then another 7 days to pay it. My legal recourse, none little man, big industry runs the world and you people that actiually pay for everything are just worthless minions.

I spend 200 - 300 a month every month online with asda delivery, they have never once given me all what I ordered, my last order came to 56, but they only charged 42 as they didn't have most of the products I requested. 1/5 I am NEVER using asda for anything again. Extremely disappointed, instead of giving money back for milk why not just exchange it for a different milk with a close value? Same with the vapes I ordered. Rubbish.

Two stars because I've stopped ordering online shopping because you don't provide bags and it's a big deal breaker, it's really boring having to unload crates at your front door piece by piece

Its foggy outside can't see the Runcorn Widnes bridge but our order was delivered, well on time,how he found us I'll never know! Thanks again to all concerned .I'm loving your service.I can't fault what you do for us.

Terrible experience with ASDA delivery. The driver refused to deliver my shopping to my door and instead told me to carry it myself from his van. This is not how a delivery service works — delivery is to the customer’s door, not outside.
I am 8 months pregnant, which made this situation even more unacceptable and unsafe. When I refused, the driver chose not to deliver my order at all.
To make matters worse, the driver made an extremely unprofessional comment, saying that his boss was “stupid” for accepting my online order. Completely inappropriate behaviour from someone representing ASDA.
Despite the delivery not being completed, ASDA then refused to refund my money. I was charged for an order I never received.
This experience shows a complete lack of professionalism, duty of care, and customer respect. I would strongly advise others to think twice before using ASDA’s delivery service.

I am requesting an immediate full refund and written confirmation that this matter is being taken seriously. If this issue is not resolved promptly, I will escalate the complaint further.
I expect a response without delay.

Thank you.

Longstanding Asda customer of several years...

- Placed a groceries delivery order using a gift card balance.

- Asda took the gift card balance and also took the same amount from my credit card (took the monies twice).

- I tried to raise the issue with Asda customer service, initially received a case number, then was ghosted by them.

- I then tried to resolve via Credit Card dispute. Asda countered my claim on the basis that the order was delivered (completely missing the point that the payment was taken twice).

At time of writing this review I'm still out of pocket.

I doubt I'll see my owed money but they wont get another penny out of me. I've cancelled any prebooked orders I had with them and have cancelled my 'delivery pass' subscription (am half-expecting they will still try and take payment for that and it will be the next problem they give me!).

Hopefully I never have to deal with them again

Asda have taken full payment before the order was finalised and 3 days before delivery date. I have cancelled order and will not be returning.