Awful - zero communication, item ordered 10 days ago with express shipping and lost in the Evri abyss. All of the emails I send to the company to chase it bounce (reply to order confirmation AND the... Voir plus
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Lisez les avis des autres
Fantastic service as always,well packaged. Customer service is the best, they'll phone you if any items have a short date on them in order to give u preference for refund or exchanged item. Friendly d... Voir plus
There was an unexpected supply chain issue with an item I ordered. I was impressed that Grocery Kingdom kept me informed in a timely manner about my order and a few days after the initial email called... Voir plus
Ordered Monday evening and received Friday, so pretty good. But Evri were the joker in the pack. Said they would deliver it Thursday, then said it was out for delivery, and then cancelled that and sug... Voir plus
3,0
Moyen
106 avis
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Terrible
Website says fulfilled, courier tracking number doesn’t work and says delayed - emailed to request refund but no response
2 août 2024
I received the wrong item and no way to contact the customer service for refund
I’m very unhappy about the unpleasant experience I had with my order. I received Dog food instead of turkey tea bags. I have sent in a complaint with evidence of my order and what I received but have not received any response yet. Want a refund please. Thanks
29 juillet 2024
POOR CUSTOMER CARE...THEY TELL LIES...AVOID
Ordered 10x packs of Ribena and they only delivered 5x packs, the tracking shows part delivered. It took me over a week to contact them. the phone number on there website is a mobile which dont work.
Grocery kingdom are claiming its all been delivered. Poor customer care and you cant get through to them.
I have reported this to my credit card company and have issued a chargeback.
AVOID THIS COMPANY THEY TELL LIES
25 juillet 2024
Avis spontané
Ordered weeks ago and only half my…
Ordered weeks ago and only half my order turned up. Have emailed 3 times and just being ignored!!!
Terrible service I want my money back!
23 juillet 2024
Avis spontané
Easy to use website with competitive pricing but both times poorly packaged
Easy to use website with competitive pricing but both times poorly packaged causing a couple of the drinks to leak, sort the packaging out and it would be 5 stars
8 juillet 2024
Avis spontané
Very quick delivery and great price.
I haven't used this company before and quite rightly was a little sceptical about the great price for the hard to find breakfast cereal. I needn't have worried. My order was processed immediately and dispatched soon after. Cannot fault the customer service and such a competitive price too. Based on my first experience I have no hesitation in recommending this company.
21 juin 2024
Disgraceful company avoid like the plague
Disgraceful company, would never use again and I would urge you not to use them. Apart from part of my order being completely wrong (totally wrong flavour and crisp type) I ordered 2 cases of Evian water with the sports cap, instead of these arriving in the brand packaging boxes I found loose bottle thrown into one big packaging box (no problem with that) instead of receiving 24 bottles they had only sent 23, one of the other bottles had clearly been opened so that one was destined for the bin taking me down to a total of 22. I also noticed at a slightly later date these bottles seem quite scuffed like they’ve been kicking around somewhere for quite some time. I emailed the company as it suggested if you had any queries and to this day have heard nothing! Next time I’ll pay an extra £1.50 and order from Amazon, at least they acknowledge their customers if there’s an issue!
7 février 2024
It's a scam because I didn't received…
It's a scam because I didn't received what I order, I emailed Grocery Kingdom the sales department a month ago and I didn't received an answer about the order. I would give 0 stars if I could
5 janvier 2024
Easy transaction
12 janvier 2024
Fast resolution
Once the company got back to me they were very helpful. They sorted the delivery to arrive two days after our contact on compensated me for the inconvenience.
29 décembre 2023
Fast delivery
28 novembre 2023
Good value and service
GroceryKingdom had the products I can't buy from normal supermarkets and was pleased to find them here. The items were well packaged and nothing was missing or damaged in transit. Delivery was quick and on time. I am happy with the items and would buy from seller again.
3 novembre 2023
Prompt and efficient response
Prompt and efficient response to my request, you do what it says on the tin.
Nothing you can do further to improve the service and response your company provides alread. My thanks to you.
27 octobre 2023
Avis spontané
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