I ordered a plush grounding mat for our queen bed on August 24th, 2026. My credit card was charged immediately. I have reached out weekly since then as I have not received a shipping confirmation. I... Voir plus
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Lisez les avis des autres
After reading a wellness article from what I consider a trusted source, I decided to try grounding sheets. After weighing price, testimonials and overall product information, I went with Grooni. The o... Voir plus
I received my 'chair style' Grooni a week ago. It was much more than I expected. It was a stunning surprise to see first: the excellent, careful packing and then the pad itself. Even the booklet is... Voir plus
It took awhile for the mat to arrive but it arrived undamaged. Used the testing magnet to see if it works and it does. I notice subtle effects like feeling more relaxed or sleepy, and I also use it fo... Voir plus
3,6
Moyen
176 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 32 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast, helpful customer service
I contacted customer support by email with a request. They responded the same day with a pleasant email and a fulfillment of my request.
13 novembre 2025
Avis spontané
Customer Service was great!
While the PEMF mat I ordered took several weeks to arrive when I contacted customer service to inquire about this they were quick to respond. They ended up sending me another mat, since the first one got lost in transit. The second mat arrived within a week of my conversation with customer service and now I'm enjoying my PEMF. Thank you!
12 novembre 2025
Avis spontané
The shipping is horrible
The shipping is horrible. It's been 4 weeks and no tracking #... when I ask for one.
How can you not have a tracking number after 4 weeks. I can't trust this company
10 novembre 2025
Avis spontané
Fast and helpful response.
5 novembre 2025
Avis spontané
AVOID IF YOU WANT YOUR PURCHASE ON TIME!
Ordered on 30th September arrived 4th November. Original delivery date was 5/6 October. No contact from them until I stated asking where the order was.
AVOID IF YOUR NEEDING YOUR PURCHASE ON TIME !!
30 septembre 2025
Avis spontané
Well we got off to a bit of a rough…
Well we got off to a bit of a rough start with the product having to be made due to bigger sales, that being said. They were always professional and made every possible attempt to to make it right, would definitely do business again with them
3 novembre 2025
Avis spontané
I appreciated that my questions were…
I appreciated that my questions were answered quickly.
30 octobre 2025
Avis spontané
There was a mix up with my order and…
There was a mix up with my order and they fixed it immediately. Actually got a call back from customer service instead of calling 10 times and never getting anyone.
17 octobre 2025
Avis spontané
They sent me a message on my order…
They sent me a message on my order standing.10-27-2025
27 octobre 2025
Avis spontané
I had several questions about the PEMF…
I had several questions about the PEMF mats and their settings, sizes etc. I received prompt and precise replies and support in choosing the right mat for me! Thank you
27 octobre 2025
Avis spontané
Delivery very delayed
Good points: the mat arrived in good working order, with clear instructions on its usage. Customer services were helpful whenever I contacted them.
Bad points: it took 5 weeks to arrive and I had to do a lot of chasing up, which was quite stressful.
I am, however, looking forward to using it long term.
10 octobre 2025
I was sent the wrong product.
8 octobre 2025
Réponse de Grooniwellness
I’m so sorry to hear that you received the wrong product — that’s definitely not the experience we want for you.
Could you please email us at support@grooniearthing.com with your order number or a photo of what you received? We’ll make sure to send you the correct item right away or arrange a replacement/refund, whichever you prefer.
Thank you for bringing this to our attention — we’ll get this sorted for you as quickly as possible.
Warm regards,
Regina – Grooni Earthing Team
Dimensions for full size are wrong
Dimensions for full size are wrong. It might fit a twin size bed. I returned it and charged a restocking fee.
8 octobre 2025
Great product ….
Great product ….. as a teacher I think the manual needs work
21 octobre 2025
Avis spontané
Sleep changer!
Have had the sleep mat for 2 weeks and have the best sleeps in those 2 weeks for over ten years ! My husband notices deeper sleeps as well.
My Menopausal sleep disturbances have been minimal!
I highly recommend !
19 octobre 2025
Great Products and Service
We have made multiple purchases from Grooni and been happy with all of them. Also, interactions with customer service were quick, efficient, and extremely helpful.
19 octobre 2025
Avis spontané
I have not received my order yet
I have not received my order yet, and it is already 10 days late. There is no apology and no explanation on the problem.
17 octobre 2025
Réponse de Grooniwellness
Thank you for reaching out, and please accept our sincere apologies for the significant delay and the complete lack of communication regarding your order status. That's unacceptable, and we are sorry for the frustration this has caused.
Here is the update on your order:
Delivery Confirmation: We are pleased to confirm your order is scheduled for delivery tomorrow,October 21.
Tracking Information: The tracking number for your package can be found immediately by logging into your account on our help desk portal.
Explanation and Apology: The delay was due to an unforeseen issue at our fulfillment center which caused a bottleneck in our quality control process before the mat could be cleared for shipment. We realize an explanation is long overdue, and we are taking steps internally to ensure our team provides proactive updates when issues like this arise.
Again, we apologize for the ten-day delay and the silence. We appreciate your patience and look forward to you receiving your mat tomorrow.
Dead out of the box
Plug it in and I have nothing, contact by phone and Email and no response. Bad business
9 octobre 2025
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