Grove Collaborative Avis 

We ordered a couple bottles of Dirty Labs detergent on May 24th. Two weeks later it hadn’t arrived so I called and someone who answered the phone said, “oh, we had a lot of shipments that never arrived”. So, I had them reship. A couple weeks go by and nothing so I called them again and their message now states they weren’t answering their phone and to submit something on their website.At which point I called my credit card company and had them reverse the charge due to I never received the product. Finally one day they arrived. I waited to see what they’d tell the credit card company. SP Grove then took almost the entire month that they were allowed to refute before they said they shipped it a full 1 month past when I’d placed the original order. Like the products but this company’s operations and their customer support means they won’t get anymore of my money.

I loved being a VIP member. They have amazing sales and free products you can choose from if you submit an order and to add to another order. Anytime I had an issue with a product, they provided prompt and thorough customer service: providing a credit so that my next order was discounted in the amount of the product reported. They continued to improve each year with more deals and rewards whether you were a VIP member or not.

I think the system prevented me from giving a "0". Extremely bad return service. No response to return request sent via email. No call number, online chat, whatsoever. Email is the only way of communication, and I can't get a hold of them. Nothing can be more frustrating than that for an online shopper.

Incredible customer service! I accidentally submitted 2 of the same order, and I was immediately connected with an agent using the site's chatbot on a Saturday. She cancelled the order right away and helped close out an email I had sent to make sure both orders didn't get cancelled. Blown away, and the product selection is wonderful. Love that the shipping is carbon neutral, as easy as Amazon (with the same low prices) and much better for the environment.

The doctor was great, that is the positive. I didn’t even get to the order stage. Delays, non responsive, can’t call even during business hours, email is slow, no tech support on website. Took about a week to get a discharge notice. I was switching from another company and this was way worse. Plus I went from CBD, oil and 30% flower to 20% so I would have needed a whole bunch of appointments to get that sorted. For someone who has used MC for over a year I can’t believe they could be this bad.

Awful customer service. Do not use them. They are gaslighting and rude. Would not shop with them again. I would rather shop local.

I used this company one time. I did everything I could to cancel any future orders with them. I did not like their minimum order amount and did not need their product as frequently as they were setting me up to receive. Today I received an order from them I had no idea was coming.
**** DO NOT BUY FROM THIS COMPANY ****

We've been using Grove for years. They have really great products. But we can no longer shop with them.
For the last several months, something changed with their website and app. They always say our cc is expired, which it isn't; and it's tricky to add/remove items from shopping cart.
We were recently supposed to have 2 shipments come and they never arrived, so I wrote to customer service. They said there was an issue and that they'd reship them. Those never showed up either, so I asked for a refund.
Until they fix all of these problems, we will not be using them anymore.

Grove used to be great. Customer service used to be good. It has gone downhill in the worst way, and it makes me sad because I don't want to support amazon or other similar companies. But if this keeps up I am leaving Grove for good. I am missing an order, they've promised me refunds I have yet to see, and their new shipping service is AWFUL. So upset.

I ordered from Grove Collaborative once, over four years ago. Suddenly, I saw that I was charged 29.99 for a membership I did not sign up for. I'm grateful that I check my charges frequently and noticed it. This is extremely slimy.

Very hard to get a hold of customer service and to cancel my order

Update 06/12/25 ** What a difference a month makes. I am disappointed with the recent customer care I received from Grove. I left my previous review after my item was damaged in shipping. However, since that review the same item order was damaged a second time and returned by the shipping company, I then was able to assume it was being packaged incorrectly by Grove. Finally on the 3rd try I received my package, however I did not receive the VIP item. I contacted customer service and they stated I already used my VIP item credit, and I had to explain to 3 different associates that my delivers never made it to me and were damaged. Anyways long story short, it took me threatening to cancel my membership for someone to finally make it right. It's just disappointing to have to go to such lengths to be heard. I've been with this company for a long time and a regular shopper so it seems like I should have been treated better the first time I contacted.

5/4/25*Everyone I've ever spoken to in customer service has been super friendly. Grove has always been helpful, and during a recent contact regarding an item that was damaged in shipping, they were exceptionally kind. They replaced the item right away and even provided me with a five-dollar credit for the trouble. I have been with Grove for four years, and I appreciate the company and their commitment to reducing plastic waste. Also, It’s always nice to receive the little messages on my packages as well!

I am not sure what is happening with their customer service. Yes, they are transparent in that they are way behind in responding but it's over a week and all I wanted to do was change my email. Now, I can't seem to check out, nor change my order date and nothing is staying in my cart. Their phone number works but of course they arent taking calls. Wound up cancelling my membership and will look to other sustainable companies.

I placed order but never received confirmation email or shipping information. They took my payment though and charged my CC. I have emailed and made numerous calls, no response from customer service. Email responses are boiler plate. Their social media sites are out of date. This company is acting in a fraudulent manner.

Company has been 1) Assumed that I make all reoccuring purchases 2) put products into my cart at the tale end of the buying process and I noticed this from day 1. I wanted to think it was a mistake, but it kept happening. 3) There is no true recourse or response. I called about bad shampoo. They claimed that there was a $30 given back in store credit, but this never happened. 4) There is not any customer service. They don't answer phone calls or any emails. 5) I cancelled and they charged me again, yesterday. So I cancelled my card and am disputing the charge.

Every single item I liked has been discontinued. The last straw was the cancellation of the apple crisp method cleaner. What were they thinking? We subscribe to places like this because we like their items then they cancel most of them for newer items. I dropped my membership. When will these companies learn loyalty demands loyalty.

I have been a loyal Grove supporter for seven years - not anymore. I order every month and spend a good deal of money. I have never had an issue with an order or a request. This month's box was shipped with an incorrect zip code which caused it to be sent back. I received the UPS notification and realized the issue. I contacted Grove and it has been a circus for the past ten days. I have been contacted by at least ten different people who each say something different about my box. I was initially told that the box was being resent, then I was told that all of my items are out of stock (likely impossible) and that I should contact UPS which I already had and that was acknowledged previously. Finally I requested to speak to a customer service manager and was contacted by the same person I had spoken to earlier today with a message that said: "If you reach out to USPS and/or have any trouble in the future let us know as it is not our intention for customers to have an experience like this." None of what I said had registered. I felt like I was speaking to multiple bots with preprogrammed responses.

The worst part is that I truly loved shopping at Grove, however, this situation made me realize that their customer service has gone down, a lot, and I have a choice. All of the items I buy are available elsewhere and often I find them at a lower cost. I will not stop using sustainable products but until Grove fixes these types of issues, I am out. It is a shame.

Cannot get customer service at Grove or the shipper to get back to me re order that has not arrived I’m irate at this point and though I’ve been 4 star happy before not anymore and am canceling my account if I can ever Gary a refund
Update: I did finally get a response from Grove directly and a replacement for my lost package.

I’ve been a Grove loyalist for years until today. They let me know that a delivery address couldn’t be changed and my order couldn’t be altered so they would issue a refund. I responded with a yes immediately as I wouldn’t be home to receive the package with $200 worth of product. The next day I got an email that a refund wasn’t possible and that they could only send a return tag with the box that I won’t be present to receive.

Never again!

I started buying from them years ago because I loved their dish soap and baamboo TP, tissue, paper towels etc. but the last 2 years the quality of products had drastically gone downhill. The dish soap now reeks of synthetic chemicals for fragrance instead of the essential oils. The bamboo tissue smells like vomit so obviously they went w another supplier, the original smelled great or had no smell at all. the shipping charges are extreme plus every order get an added "chain supply fee" WHAT? a complete scam and rip off. I'm looking for another company to buy my products.