Grubier Avis 

I purchased a complete body kit in July 2022. Received part of the order (front bumper and side skirts, but rear bumper was missing) in December 2021. Shipping was slow, but I attributed to COVID so wasn't overly concerned with the delay; however I thought it could be faster. During the wait I emailed many times for status updates, but rarely heard back. When the parts arrived I promptly notified them I was missing the rear bumper, and this time they replied in 1 day that they would look into it and get back to me. That was the last email I received from them. I have since emailed several times using their website and other means without any replies. It has now been over a year and I still haven't received the rear bumper i purchased. This is not an honest company. Please do not do business with these crooks.

Reading the company response requires a review update. Yes I received two packages. I informed you that both packages included their shipping weight, which indicated both shipments were about the same weight. It is impossible for one package of two side skirts listed as weighing slightly more than the other package; the Front bumper, which if it included the rear bumper would be much heavier. There is no way you EVER shipped the rear bumper, because the original shipping weight shows it was missing. In your reply you are trying to pass responsibility to your customer (the victim) for your failure to ship the rear bumper. It was never lost so there was no way to obtain any insurance claim. If you were a real company you would have caught your error and made it right, but you continue avoid emails and point blame to others. If you cared about customers you would have fulfilled your obligation and made it right.

Er litt usikker på om jeg skal bestille deler til min Passat B8 pga noe som står her under. Har konfrontert Grubier med dette. De sier at (siterer):

Det er ikke noe galt med design. Alt leveres som avtalt og blir 100% som på bildene av bilen som demonstreres (det er ekte bilder av bilen som vises). Arnt Sigve Klungland har bestillt hel sett og det er kun 1 del som var problemet (bakleppen, ikke hele settet), resten av settet var ok. Settet var bestillt til standard Passat (uten R-Line pakke, uten hengerfeste og lignende). Arnt mener i ettertid at bilen på bildene våre har hengerfeste og utløp til hengerfeste (bilen på bildene våre har ikke hengerfeste, bakleppen har ikke noe hull til hengerfeste og bakleppen i settet var ikke bestillt for en bil med hengerfeste). Det er ikke noe galt med design (som er patentert), uten dette dreier seg kun om feilbestilling. Vi kan ikke ta bakleppen i retur pga design, da det er ikke noe galt med design.
Vi kommer alltid til å forsvare våre designere og fabrikker så lenge alt går riktig til (det gjør det her). Dette her var rett og slett feilbestilling fra kundens side. Vi kan ikke ta noe i retur pga designfeil om det er ikke designfeil når vi lever av design. Det er kjempeviktig for oss å stå på. Folk må alltid få det de bestiller. Vi kan ta noe i retur om det er vanlig retur. Alt er alltid levert som avtalt. Vedkommende sprer altså løgn om patentert design som vi selger (dette dreier seg om titalls av div. innlegg rundt om på nettet av kun 1 person).

Hmmm... Tar sjansen:)
Bestiller det her settet nå så ser vi om det blir noe feil...Kommer tilbake med update. Får 5 stjerner så lenge for ærlig svar. Så ser vi..

Fick allt i tid och som avtalat.
Jätte snabba svar på e-mejl.
Allt OK.

Bought a kit from them for Suzuki Swift (1996). Front bumper was lower for 7-10 cm then skirts and rear bumper, what doesn’t looks the same as they show on the picture. Ask them for help, they just suggest me to buy some extra parts from internet to make it looks a bit closer to what i supposed to get. When i ask them to pay for it, because it’s they mistake, they blame that i asking them for money.
Feel my self cheated, payed more than 1000 euros, get not the same product as they present and was blamed. Disgusting service, prices to high, definitely can find cheaper. Don’t recommend!