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2,7
10 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Do not deposit they will not pay out your winnings. I have been waiting over 2 weeks for them they keep canceling even though details are correct.
All I wanted was a positive enjoyable experience but no.
They are scammers do not use
It has been 4 weeks of casino support ignoring me now. THIS CASINO HAS DESTROYED MY MENTAL HEALTH TO THE POINT I FEEL SUICIDAL- SUPPORT TEAM ARE FULLY AWARE OF THIS YET STILL IGNORING EVERY SINGLE EMAIL
****Other victims please report to UKGC, Gamstop, UK Gambling Minister, Google Legal, NCA, Action Fraud etc. I am now doing this and the more people who report the quicker this casino will get blocked in the UK. Affiliate ads are posted by businesses including Deviantart, The Gameroom, Betpack and Affiverse Media - please also report them to get ads for GT Spins taken down****
😡GT SPINS the response you made 2 days ago to my previous review which I have copied below - is a TOTAL LIE and even more evidence of your scam/criminal casino. You tell me to email Support and Live Chat to resolve and I have done so many many times and live chat are beyond useless and say they cannot assist and then cut me off. As per the last 3 weeks support continue to ignore the numerous emails I am sending on a daily basis. IT IS ALL FAKE. GT SPINS my email address is *****19741 (at) yahoo.com if you mean your words in your response below then prove it and contact me. You have pushed me to cause harm to myself due to the stress of this matter and your continual gaslighting - you should be utterly ashamed😡
‼️DO NOT OPEN AN ACCOUNT AT GT SPINS‼️ Appalling fraudulent casino. I have been contacting them for over 3 weeks and Support are ghosting me and ignoring my emails. I have requested GDPR information which they are legally obligated to provide and received nothing. Live Chat is just an AI Bot.
No UK Gambling Commission Licence so illegal to advertise to and sign up UK players. All transactions are miscoded as shopping and illegally money laundered through a retail merchant named Traglo in Lithuania to exploit bank gambling blocks.
I am receiving loads of scamming emails from various unsavoury businesses since I registered so be warned as clearly the casino break data protection rules by illegally sharing personal data.
I will now be forced to raise bank chargebacks, report to authorities and media journalists.
OTHER VICTIMS PLEASE DO THE SAME and let’s work together to get this criminal casino (owned by Novasphere Entertainment and sister site of Vibrobet Casino) eradicated from the UK.
Appallingly advertise REVOLUT, NatWest, HSBC, BARCLAYS, Lloyds Bank and Bank of Scotland as deposit methods. All UK regulated banks and the CEOs will be notified that they are being promoted on a criminal casino website. Please contact them if you are a victim to get payment lines for this casino choked off.
Dear Lottie,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We take concerns like yours very seriously, especially those related to communication delays, data requests, and account activity. We understand how frustrating it must be to feel that your queries have not been addressed in a timely manner. Please be assured that requests such as GDPR-related inquiries are handled with high priority, and we regret if this has not been your experience so far.
We have carefully reviewed situations of this nature, and our team continuously works to improve response times and ensure all user requests are handled thoroughly and transparently. Please note that transaction descriptors and payment processing methods can vary depending on payment providers, but they are always intended to follow applicable regulations and security standards.
We would like the opportunity to investigate your case in detail and provide you with a clear resolution. To help us do so, please reach out to our support team via live chat or email at supportgtspins and include any relevant details so your request can be escalated and prioritized appropriately.
We appreciate your patience and would welcome the chance to resolve this matter for you.
Best regards,
GTSpins Team
Initially there is the usual "red tape" delays to overcome, once you are through they pay out.
They DO have a good selection of games, and you play...if you lose, thats the name of the game
Oh by the way GT spins, there's a section of 3x slots (3xpots, frogs, coins, etc) that seem to play up when using. I like that kind of game, any chance of taking a look.
I do advise to REALLY check what wager there is on free cash or spins, personally, I don't use them
Réponse de Gtspins.com
Dear Rick,
Thank you so much for sharing your feedback.
We’re delighted to hear that, once the initial process is completed, you’ve had a positive experience with payouts and enjoyed our selection of games. Your understanding of how gameplay works is also very much appreciated.
At the same time, we truly value your note regarding the 3x slots section. Feedback like this helps us identify areas that may need attention, and we will pass this on to the relevant team to review and ensure everything is functioning as expected.
We also appreciate your advice regarding wagering requirements - it’s always important for players to stay informed, and we encourage everyone to check bonus terms carefully to make the most of their experience.
If you have any further suggestions or notice anything else, please feel free to reach out via live chat or support email at support@gtspins.com.
Best regards,
GTSpins Team
After two weeks of not getting a straight answer to where my winnings was ,money not in bank money missing from gaming account ,I contacted my banks fraud squad and they disputed my 2 deposit payment .i have received one dispute payment but still waiting on the other .now I have received an email being accused of fraud .there is no way you should be waiting 2 weeks for a striaght answer to where the winnings are ,no a professional company in this world would do this
Réponse de Gtspins.com
Dear Daniel,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We understand how serious and frustrating this situation must be, especially with the delay in receiving your winnings, missing funds, and the concerns raised during your communication with both your bank and our team. This is certainly not the level of service we aim to provide.
Please note that withdrawal delays and account-related actions can sometimes be linked to verification and security procedures. However, we fully acknowledge that waiting this long without clear communication is unacceptable, and your concerns regarding both the handling of your funds and the fraud accusation have been escalated for urgent internal review.
We kindly ask you to contact our support team via email at support@gtspins.com so we can review all details of your account and assist you further.
Best regards,
GTSpins Team
Unsolicited text message advertising this dodgey website that I never signed up for look at the spelling used to evade automated spam filters they will deny sending them
Ross , several Warnlngs have sent too you. Please collect Y0UR winnings today
Réponse de Gtspins.com
Dear Ross,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We understand your concern regarding the unsolicited message you received, especially when you have not signed up. Please note that we take matters like this very seriously and do not support or engage in any form of unauthorized messaging or misleading communication.
To help us investigate this further, we kindly ask you to contact our support team via live chat or email at support@gtspins.com and provide additional details, such as the phone number the message came from or a screenshot of the text. This will allow our team to thoroughly review the situation and take appropriate action if necessary.
Your security and trust are very important to us, and we are committed to ensuring a safe and transparent experience.
Best regards,
GTSpins Team
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