Guardianbikes Avis 

The brakes came unassembled. Quite infuriating for a $300 bike that’s foundation is built on its “unique/safe” brake design and “5 min install”. After hours of assembly attempts they offered to cover the cost of proper assembly at a local bike shop. Buyer beware.

Best bike . My friends kids loved it and took off riding. gifted it to 2 kids.

It’s been six days since we made an online order for a bike but it still has not shipped. I wish they were more transparent about how long it would take to receive the product.

Worst customer service I ever met in my life. Every Bike they send is broken. They do not answer you. They don’t answer their emails. You need to wait with the broken bikes a whole summer do not buy from them. Worst company ever.

I ordered the Bike at the end of May. I was not told it was "backordered' until weeks later. I tried multiple times to get a hold of the company to cancel the order and get support. Over a month later they finally cancelled my order and refund is yet to post.

Wrong item on invoice. Had a very difficult time getting it fixed, took weeks. Response time from customer service was horrible. No way to get a hold of a person to help resolve issue. Requested to be called. Ignored. Felt like a was caught in a non giving a crap ai cycle. Wow terrible experience. Just go to Walmart, service way better

This is the same company which has great web site with great pictures of their products which don't reflect actual item you will get.

First of all I need to mention that reviews about poor customer service here are 100% true. We were waiting for our nbike for three weeks and we finally got damaged one, shifter is completely broken, handle has scrathes and this was packaged at the factory. So, they just don't care packing clearly damaged bike and shipping it.

They don't have a phone number to call in and there is no any chat where you can wait in line. You can only drop them a message. And they say they will reply in up to 4 days. Waiting for two days already for any useful message.

Quality of the product. We haven't assembled it yet, but it looks like any other cheap bike you can find out on Amazon or in Walmart, poor painting, cheap parts, nothing special at all.

Going to get a refund and buy something much better using the same money.

Great children bikes

Very poor customer service. Waiting for an email response for 4 days!

I wish I would have read the reviews first. I ordered my children bikes April 12, 2026. We receive half the shipment with 20in bike, but the bigger bike has not shipped.

Just as other reviews stated customer service is poor. Broken promises on shipping delays and shipping dates. The remainder of my order was supposed to ship today, May 4, 2026. It did not. For the delay, they offered a gift but that doesn’t make up for the fact that it has been almost a month. I could and should have ordered a different one.

I’d like to cancel the order since I am not receiving the products. Sad to see so many have issues with cancellations or refunds of their orders as well.

I am actually surprised at these ratings . I just bought the 20in large bike for my 6 year old . From the day I ordered it I received the bike in 3 days . Due to the fact that I had to do minimal setup I did have a few questions . I was in touch with customer service in less than a 10 min wait . They were amazing and fixed the problem swiftly and had a passion for their bikes which showed.
We followed a few videos from their YouTube and he was off . First just walking with the bike getting the hang of balance and within 30 min we installed the pedals . Guess what? He started riding without assistance and from the smile on his face you could tell the boost in confidence and the sense of independence. I am very happy with my choice to spend a few extra dollars on the bike due to being high quality, the amazing customer service . If Guardian bikes see's this review I just want to let you guys know you rock and can't wait to recommend this bike to others .

DONT BUY GUARDIAN BIKES. They have awful customer support. They dont send items in the promised timeframe, send bicycles with missing pedals, make you jump through hoops to get a refund after you already hauled everything off to be donated. AND the owner lobbied for 50% tariffs on imported bikes, frames, and ebikes??? Sounds like they want a monopoly on the bicycle industry so we can be forced to pay more for their bicycles. Honestly my kid would have probably been happier with a disney princess bike.

I ordered a bike for my 5-year-old daughter. When it arrived, the tires were deflated and the front wheel was misaligned with the frame. I contacted customer support the same day it was delivered, and I was told my options were to take it to a bike shop for repair or donate it and provide a donation receipt to receive a refund.

I don’t believe either of those options is appropriate. I received a defective product, and I should be able to return it in the original packaging and exchange it for a new bike.

Blatantly misleading availability and broken delivery promises.

I ordered a bike for my son because it was advertised as available with early December delivery. That timing mattered because it was intended as a Christmas gift. Weeks later, the bike still had not shipped.

I was repeatedly told it would ship tomorrow or in a day or two. None of those statements were accurate. No tracking was ever provided, no proactive updates were sent, and no one could give a clear or honest answer about whether the bike would arrive by Christmas. Every update required me to chase customer service, and every promised timeline quietly passed.

This was not a carrier delay or a weather issue. It was a failure to accurately represent inventory and a refusal to be transparent once the problem was obvious. Polite apologies and a shipping refund do not fix that.

If you are ordering a time sensitive gift, especially for a child, do not rely on the availability or delivery estimates shown at checkout.

If you want it even more nuclear for Trustpilot, the next step is explicitly selecting “Misleading advertising” or “Delivery issues” as the complaint category when posting. That tags the review internally and increases the odds of an executive response.

12/29 update: we received the bike in time for Christmas and my son loves the bike. He had a balance bike beforehand so it only took him 2-3 days to really figure out pedaling.

Original review
I ordered a guardian bike on Black Friday (Nov 28). On December 9th, I emailed for a status update on when my order will ship. All i received was an AI generated response that the case would be escalated. No response. On 12/12 I emailed again, but I still haven't heard from anyone. I understand that there's a holiday rush, but they should have been more prepared. At the very least they should be answering their emails and providing status updates. We're now 10 days from Christmas and I don't know if I'll be getting the bike in time.

We have paid for a bike for our granddaughter, but it has yet to be delivered. You can contact them only by email, and they may or may not get back to you, and I've yet to have an answer as to when we will get our bike or if we are ever to get it. Their contact is horrible as they just ignore us once paid for as their are other companies that offer nice bikes for kids.

This bike is expensive, and should have a way to attach the "free" handpump! Directions that note that the pump cannot be attached to 16" bikes would be helpful. Having a customer service rep. tell you that the pump was a free item does not help. Not personable rep.