We've been very satisfied with GuideOne so far, though the communication during our last claim was a bit challenging. I understand there are many moving parts, but there were many times we didn't rece... Voir plus
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Lisez les avis des autres
From beginning to end as we navigated a flood in the building, Guide One was there to both help and to encourage. The 11 month ordeal is now done and we felt your support every step along the way!
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Our recent claim was handled quickly and efficiently. Your team is consistently responsive, knowledgeable, and ready to provide the information we need to work smoothly with our third‑party partners.
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GuideOne has been very responsive in supporting our church when the roof was damaged in a storm. They sent an adjuster promptly and provided repair funds within a couple weeks. Our contractor found... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Coordonnées de contact
1111 Ashworth Road, 50265, West Des Moines, Etats-Unis
- (877) 448-4331
- corporate-communications@guideone.com
- guideone.com
4,5
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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People you work with are outstanding.
People you work with on cases are very understanding and caring.
5 mai 2025
Réponse : GuideOne Insurance
Harriet,
We’re happy to hear that our team was understanding and caring while working with you. Supporting our customers through the claims process is a priority, and feedback like yours means a great deal to us.
Best Regards,
Jennifer Smarelli
It was quick and easy
I made a phone call and the call was returned within hours letting me know that an adjuster would call me. I was called and the instructions were emailed to me.
It was quick and painless. Within a week I received a check.
6 mars 2026
Réponse : GuideOne Insurance
Buell,
We’re glad to hear that your call was returned promptly, that next steps were clearly communicated, and that the process felt quick and painless. Timely follow‑up, clear instructions, and efficient claim resolution are priorities for our team, and we’re pleased we were able to deliver that for you.
Thank you for taking the time to leave this feedback.
Best Regards,
Jennifer Smarelli
Fast response from reporting the claim…
Fast response from reporting the claim to assigning an adjuster. Everything was great.
6 mars 2026
Réponse : GuideOne Insurance
John,
Thank you for your feedback. We’re glad to hear that the transition from reporting your claim to assigning an adjuster was quick and that everything went smoothly. Providing timely service and a positive experience is important to us, and we appreciate you taking the time to share this.
Best Regards,
Jennifer Smarelli
Patient
Professional, straightforward, and fast. My agent was patient, friendly, and walked me through the process. The agent was knowledgeable about my policy.
6 mars 2026
Réponse : GuideOne Insurance
Dameon,
We’re glad to hear that your experience was professional, straightforward, and efficient. It's great to know our claims team was able to clearly walk you through the process while providing knowledgeable guidance about your policy.
We appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Barb,
Thank you for your feedback. We’re pleased to hear that communication met your expectations and that you felt the settlement was fair and appropriate. Clear communication and fair claim handling are priorities for our team, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Myron,
Thank you for sharing your feedback. We’re happy to hear that communication was strong from start to finish. Keeping our customers informed throughout the claims process is very important to us, and we appreciate you taking the time to let us know your experience was a positive one.
Best Regards,
Jennifer Smarelli
Everything was handled quickly and…
Everything was handled quickly and professionally. Sarah was the BEST!
6 mars 2026
Réponse : GuideOne Insurance
Candy,
Thank you for your feedback. We’re glad to hear everything was handled quickly and professionally. Providing efficient and courteous service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Our experience was great once the claim…
Our experience was great once the claim got started, it was the initial start that took some time.
6 mars 2026
Réponse : GuideOne Insurance
Robert,
Thank you for taking the time to share your experience. We’re glad to hear that once your claim was underway, the process went smoothly and met your expectations. We do recognize that the initial start of a claim is an important moment, and we appreciate your patience during that early stage. Your feedback helps us continue improving our responsiveness at the outset of the claims process, and we’re pleased we were able to provide a positive experience moving forward.
Best Regards,
Jennifer Smarelli
Satisfied.
6 mars 2026
Réponse : GuideOne Insurance
Ed,
Thank you for your feedback. We’re glad to hear you were satisfied with your claims experience and appreciate you taking the time to share it.
Best Regards,
Jennifer Smarelli
Guide One was very efficient in handling our claim.
Guide One was very efficient in handling our claim. They explained each step of the process and what to expect next.
6 mars 2026
Réponse : GuideOne Insurance
Kaye,
Thank you for your feedback. We’re glad to hear that GuideOne handled your claim efficiently and provided clear explanations throughout the process. Knowing what to expect at each step can make a difficult situation much easier, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Five Stars for Guide One!
Guide One is an amazing company to work with, it feels like talking to friends! Every person I have interacted with has shown great patience, knowledge and communication.
6 mars 2026
Réponse : GuideOne Insurance
Dominique,
Thank you for the wonderful feedback. We’re grateful to hear that working with GuideOne feels comfortable and friendly, and that our team consistently shows patience, knowledge, and strong communication. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Sam Schaben was not friendly or polite.
Sam Schaben was not friendly or polite.
His lack of communication with me was no appreciated. Thank God my Agent Ron was amazing and helped answer my questions
11 janvier 2026
Réponse : GuideOne Insurance
Tracy,
I’m sorry to hear that your interaction with Sam Schaben felt unfriendly and lacked the communication you expected. That kind of experience can be frustrating, especially during a situation that requires clarity and support. Please accept our apologies. It's good that your agent stepped in and provided the guidance and answers you needed. Your feedback is greatly appreciated.
Best Regards,
Jennifer Smarelli
Best Regards,
Jennifer Smarelli
Deer hits Grace community church van …
Grace community church had their van hit by a deer. Linda Myers was assigned to our wreck. She did a great job taking care of the cost estimates and making sure everything went smoothly. Great agent
6 mars 2026
Réponse : GuideOne Insurance
Clark,
Thank you for sharing this update. I’m glad to hear Grace Community Church was well taken care of and that Linda Myers handled the estimates and process so smoothly. We appreciate the feedback.
Best Regards,
Jennifer Smarelli
It was fairly easy
It was fairly easy. The adjustor told me the documentation I needed. I provided it, and that was it. I received the insurance payment a few days later.
6 mars 2026
Réponse : GuideOne Insurance
Neal,
Thanks for the feedback. It’s good to hear the process was straightforward and that your payment came through promptly.
Best Regards,
Jennifer Smarelli
Quick Services
6 mars 2026
Réponse : GuideOne Insurance
Willie,
Thank you for highlighting our quick service. We appreciate the feedback.
Best Regards,
Jennifer Smarelli
Service was outstanding
Service was outstanding, all concerns were addressed and resolved. Overall a pleasant experience during an undesirable and stressful repair.
6 mars 2026
Réponse : GuideOne Insurance
Pat,
Thank you for the kind words. I’m glad to hear Kylee Felda provided outstanding service, was able to address your concerns, and made a stressful situation a little easier. We appreciate you sharing your experience.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Donald,
We’re glad to hear that everything went smoothly with your claim, and we appreciate you taking the time to share your feedback. It’s always helpful to know when the process meets expectations.
Best Regards,
Jennifer Smarelli
GuideOne was very responsive in our time of need.
GuideOne has been very responsive in supporting our church when the roof was damaged in a storm. They sent an adjuster promptly and provided repair funds within a couple weeks. Our contractor found additional damage during the repairs and GuideOne promptly reviewed the contractors report and issued the additional money. We are very happy with the support and responsiveness GuideOne provided in getting our roof repaired.
6 mars 2026
Réponse : GuideOne Insurance
Don,
It’s great to hear that Brian Bell and our claims team delivered supportive, responsive service, and we’re glad to know you’re satisfied with your experience. Thank you for sharing your feedback—we truly appreciate it.
Best Regards,
Jennifer Smarelli
Magical Adjustor:
Magical Adjustor:
Thomas Harrington was so thorough and helpful. He walked us through the claims experience so well.
6 mars 2026
Réponse : GuideOne Insurance
Kathryn,
It is wonderful to hear how helpful and thorough Thomas Harrington was, and we're glad you were satisfied with your claims experience. Thank you for the great feedback - we truly appreciate it.
Best Regards,
Jennifer Smarelli
Réponse : GuideOne Insurance
Seth,
It is so great to hear that your claims experience included speedy and clear communication by Paul Anderson. Your feedback is much appreciated.
Best Regards,
Jennifer Smarelli
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