Gurney's Seed and Nursery Avis 117

I would give NEGATIVE stars if I could!!
I ordered 25 green pepper plants, which is not cheap! When I messaged them because the delivery status was still pending after being in transit or days with no water or nutrients. They said there was nothing they can do but to message them with they arrived. About a week or so later they finally arrived. Now keep in mind we are in Vermont so our gardening season is very limited to begin with. These plants were shipped at the end of May and I didn't receive them until the second week of July. When they did arrive they were about 2 inches high and dead because of lack of water and sun. Their customer service sucks!! They never wanted to help nor were they apologetic. When I asked about getting our money back because I NEVER want to purchse from them again they automatically give us a credit where I am forced to go back. OH!!! and not only was our plants dead half were banana peppers that should have been green peppers. I will go be going to Bonnie Plants as they have way better customer service and are willing to help. GURNEYS IS HORRIBLE!!!

Twice this Spring I ordered the same Grasses and Cardinal Flowers. They never grew.

Junk seed! Don’t waste your time or money purchasing anything from this ripoff company! Ruined my garden two years in a row!!! They sell old moldy seed that is worthless!!! First year ordering seed corn from them not even half the corn planted came up! This year I thought I would try the new gotta have it sweet corn and well only one third of the seed germinated! Do not order anything from this rip off company!!!

This is a follow up to my disappointment noted last year with the order of Asparagus from Gurney's. They were sickly, skinny and nothing near the other company's Bare Roots. One year later, remember you have to wait for the third year to harvest the Gurney plants are still sickly with only one or two very thin and not tall plants. Should have waited the two weeks for another order from their competitor. One Year Wasted.

We have been very unhappy with almost everything we have ordered from Gurneys. While the quality lacked overall, the peach tree was dead. They did not have in stock, so we ordered another raspberry and two blueberries to replace it, and had to pay shipping for it because it was not the exact thing that they did not have in stock and will not for another year! None of them look great, but the raspberry in particular is a pathetic 6 inch dead looking stick. We gave up and bought another one at the local nursery for less money, and it is a beautiful healthy bush. In the meantime we bought another peach tree (same one we had ordered from Gurneys and they didn't have) for $20 less than Gurneys. It is 4 feet tall with peaches on it! What you they have is not a business, it is a racket! I would have been better off taking my $300 paid to them and burned it. That way I would be out the money, but would have only had to plant things once and be ahead of the game with better and more mature plants, and not as much time wasted.

While I paid for product in February, thinking I paid everything, received final product in May. All of the sudden end of May, I get a bill same past due for more cost. This is craziest thing I have dealt with in online purchases. Paid your dumb bill, sent US Mail. Good luck, never doing business with your companies again.

Ordered Mandarin azaleas (7) on May 7th. Original delivery date was 5/15-5/29...and I was ok with that. But every day the dates get pushed back. I called and they would "rush" it. Really!? Checked this morning and my delivery date was pushed back again 5/31-6/24! I have wasted 3 weeks waiting for this poorly run mickey mouse nursery to get their act together. Cancelled my order and will look elsewhere. I suggest you do the same...LOOK ELSEWHERE!!!!

I thought I was ordering good onion plants and high quality seed potatoes. Not happy altho I did get my order on time. Some of the seed potatoes are tiny and shriveled looking and I don't see any chitting on them. I can't believe how small and thin and half dried the onion plants are. Won't be ordering from them anymore. I recognized the name and thought they had good products.

I placed my order in January. I still don't have my seeds at the end of March. I understand the few plants..but the seeds! I wanted to get a lot started. I have ordered from them for years. Done now. I have a ship Date of April 15th,supposedly.

I placed an order using homedepot.com and part of the order was shipped from Gurneys. It never shipped and I missed my chance to plant.

Ordered garden seeds and sunflowers from them and waited for 20 days and nothing delivered. Reached out and they said...Don;t worry it is scheduled to be shipped in another 2 weeks.

Have ordered from them on and off for decades but this is disappointing to take 5 weeks to ship seeds. Have to reconsider use of them in the future and then seeing these other reviews... OUCH

I placed an order and the website was very specific that my items would not ship until (3/27) after the risk of frost.
My items all got here in the beginning of March, while I was not home, and sat outside in 5 degree weather and 40 mph winds for the week.
Go to the website and it still says nothing should be shipped until the 27th. I call customer service and all she could do was read from a script. When I repeated myself because her script wasn't a solution to my problem she began saying things like "Oh my god!!!!"
But was very clear, that even though it was their fault for shipping early, there was nothing they can do.

Company used to be top notch. I have been ordering from them for years. Now I get dead plant and zero customer service. I thought it was a one time deal the first time I had an issue but 3 in a row is enough for me. I will no longer spend my money here.

Gurneys cannot be trusted. Orders have not been received even though numerous calls where placed and I was assured my purchase would be delivered. I have been struggling to get my products or cancel the order. They just lie, lie lie! DO NOT ORDER FROM THEM!

Once a legit company, they have been bought out and now have a different business model. Now when you order, you now get mostly dead plants shipped at different times along with invoices for more money. Not sure how they can legally get away with magically charging more money for something you already ordered and pay for, but it's obvious the customer is something to squeeze money from and nothing more.

Gurney’s used to be a “go to” garden company for me. It had been several years since ordering from them when I lived in the Midwest. This year I decided to plant an asparagus bed and ordered several newer varieties they offered. It was a very frustrating and disappointing experience after placing the order early last fall.
Between the initial, and very inferior in quality, first variety sent, and the subsequent continued back order notices regarding the other variety ordered; it became obvious they were no longer a reliable garden supply company.
Upon canceling the remaining constantly back ordered items, the best they could do was issue a partial “catalog credit voucher” instead of a full refund.
Their customer service department is very poor and must be outsourced to a foreign country.
I cannot recommend doing business with what used to be a quite reliable mail order nursery company.

Looks like I’m not the first to fall for this scam operation.

Customer service is worse than useless. Called multiple times with promises of “putting a rush on the order” that did absolutely nothing. Was strung along for months with “backorders” even when plants showed in-stock, ultimately majority of the order ended up cancelled, except for the Meyer lemon that arrived so poorly packaged it was a twig with two leaves and about 20 leaves loose in the box.

Now a year behind on planting, and it’s too late in the season to do anything this year… positively furious.

If you are looking to wait 5 months for a dead, dried-up, moldy stick to arrive in the mail, then this is the company for you!
I ordered in January and was only sent a plant in the mail at the very end of May. It has failed to show any signs of life in one month's time.
Another plant they sent in April only had the rootstock grow, so it will never produce any fruit. I've wasted so much time caring for this plant looking for any sign the scion graft would grow.

Gurneys has been good up until they hired Customer service from India. They are very rude, leave you on the phone on hold for 10 minutes or more and not come back. I took my money from gurneys and will no longer do business with gurneys again. I will tell everybody that I know about this issue cop. Very rude customer service.

DO NOT DO BUSINESS WITH THIS COMPANY. Ordered two Chestnut "TREES" in March 2022. 3 Months later, I get two small STICKS in plastic bags filled with completely dried out straw packaging. Absolutely no branches and barely any micro-roots. If these things survive in my potting, it will be three YEARS before I can transplant. Called Customer Service which is offshored to (best guess) Pakistan. NO RETURNS and asked to speak to supervisor, phone dropped on table and 10 minutes later, nothing but coughing and hacking.