I recently had an issue with damaged shipment and contacted Hairmax for assistance. I spoke with Carlos, who was incredibly courteous and made the entire process quick and easy. It’s rare to come ac... Voir plus
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Lisez les avis des autres
The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... Voir plus
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Terrible product. Makes shedding and hair loss worse. Makes shredding worse. Info from company: Expected Hair Growth Timeline: Months 1–3: Possible temporary shedding as new growth cycles be... Voir plus
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They REALLY made EVERYTHING right! The initial product was purchased CBS deals and steals. Unfortunately it had a part malfunction so I contacted Customer Service at HairMax. Andrea was very thorou... Voir plus
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À propos de l'entreprise
- Magasin de produits capillaires
- Service d'implantations capillaires
- Boutique de santé et beauté
- Fabricant de technologies médicales
Écrit par l'entreprise
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Coordonnées de contact
1040 Holland Drive, 33487, Boca Raton, Etats-Unis
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Excellent
394 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer Service Review - FIVE STARS
Emmily Golieb was so helpful and efficient in getting our battery pack replaced!
Great customer service experience!!
8 janvier 2024
Avis spontané
Réponse de Hairmax
Thank you so much for your kind words and the 5-star review! I'm delighted to hear that you're pleased with the service. If you have any questions or need further assistance, don't hesitate to reach out. Your satisfaction is my top priority
HAIRMAX B2 hairband
The Supervisor was no help whatsoever, in fact he was ignorant and arrogant and completely dismissed my problem, and kept talking over me. He should not be in a supervisor position because he doesn't know how to properly deal with customers, he was argumentative and did not even try to help or show any consideration. I wish I had done more research and read reviews before dealing with Hairmax. I regret my order but I want to warn any other potential customers to take it from me they RIP you off and once they get your money they evade your calls and dismiss you. You are left to fend for yourself. There are plenty of reputable hair solution companies avoid Hairmax, you will be disappointed , I am now left to fend for myself and I actually found a better company but it's too late I can't return the product because I would pay through the nose to ship it back from Canada to the US. Stay clear of Hairmax, you will regret being taken in. Also with the discount I paid $630.00 US funds and they put on the customs declaration that the item is 1067.00. It is no wonder the duty was $157.00 C.O.D. What a rip off and the company still shirks their responsibility to the customer. Remember without the customer your product doesn't get bought. My opinion of this company is now worse than previously stated. If I am able to help other customers avoid Hairmax company or be ripped off, then I've saved other customers from making the same big mistake I did. Buyer beware, this company will scam you and then when you have a problem with the product, they ghost you!!!!!!
2 janvier 2024
Avis spontané
Réponse de Hairmax
Hello Pavlina,
I'm sorry to hear about your experience with our supervisor. We sincerely apologize for the frustration and disappointment you encountered while seeking assistance. We strive to provide exceptional customer service, and it's disheartening to hear that we fell short of meeting your expectations.
Regarding your request for additional discounts to offset the import costs, please note that we already discounted -$239.70 on the initial order. Import costs are determined by the Canadian Federal GST of 5%, known as VAT, and unfortunately, we are unable to control these costs.
VAT in Canada applies to most goods and services, with exemptions for specific categories like health, medical and dental services, legal aid services, long-term residential rentals, music lessons, and some child care services.
If there's anything specific we can do to assist you now or if you have further details to share, please don't hesitate to reach out.
Your feedback is genuinely appreciated as it helps us improve our services and ensures a better experience for all our customers.
Excellent customer service
Excellent customer service as I learn how to use the LaserBand. Had several questions and Emily didn’t miss a beat. I feel much more comfortable using it now.
8 janvier 2024
Avis spontané
Réponse de Hairmax
Thank you for the glowing 5-star review it is wonderful to hear about your positive experience with the customer service team, especially Emmily, at Hairmax. If you ever need further assistance, we're here to help.
Extremely pleased!
My Husband has been using the Hairmax appliance for one year as directed and is extremely pleased with the results of hair growth. He has worn hats when going out for many years and has recently felt confident enough to go out without one!
7 janvier 2024
Avis spontané
Réponse de Hairmax
Hello Ashley,
That's fantastic news! It's wonderful to hear that your husband has experienced such positive results with the Hairmax appliance. Regaining that confidence to go out without a hat after using it for a year must feel incredibly rewarding. It sounds like the Hairmax has made a real difference for him, and that's always a fantastic outcome. If you have any more success stories or questions, feel free to share.
Thank you Hairmax!!
The customer service representative was well spoken and very helpful. He was patient and was able to help me with my problem. I was very satisfied with my experience
5 janvier 2024
Avis spontané
Réponse de Hairmax
Hello Nick,
That's great to hear! Excellent customer service can truly make all the difference. I'm glad to know that the representative was able to assist you effectively and patiently. If there's anything else we can do to enhance your experience or if you have any more questions in the future, please don't hesitate to reach out.
Your satisfaction is our priority
Happy with Hairmax
I spoke with Emmily and she was so helpful. She explained best way to benefit from my Hairmax device. I was using everyday and recommended every other day for best results. Also device will not overcharge.
Very pleasant and very knowledgable. I look forward to seeing results.
5 janvier 2024
Avis spontané
Réponse de Hairmax
Hello Anna,
It's wonderful to hear about your positive experience with Emmily! I'm delighted that she was able to provide you with helpful guidance on maximizing the benefits of your Hairmax device. Understanding the ideal usage frequency and how the device operates is crucial for optimal results, and it's fantastic that Emmily could clarify those details for you. Here's to hoping for great results with your Hairmax—wishing you all the best on your journey! If you have any more questions or need further assistance, feel free to get in touch anytime.
So far so good...I like the ease of the Laser comb, and Customer service was very knowledgeable and pleasant in addressing my questions and concerns
The Laser comb I ordered came well packaged in a timely manner. Set up and getting started was easy. I initially had concerns that the treatment might not be a sustainable routine for me, it has proven to be quite easy to keep up with time wise as well as ease. Customer service and support representative was very pleasant and helpful in addressing all my questions and concerns. The customer service representative had a deep knowledge of not only the Laser devices but, the hair care and scalp products as well.
1 janvier 2024
Avis spontané
Réponse de Hairmax
Thank you for the 5-star review! I'm glad to hear that you're satisfied with the assistance. If there's anything specific you'd like to discuss or ask about, feel free to let me know. We are here to help!
AVOID AT ALL COSTS!!!
AVOID AT ALL COSTS!!!!
I would give them a zero if I could- I ordered a device as a gift, I waited awhile and got in touch saying they are looking into what courier is saying (DPD) were so nicevover emails telling me they would sort everything out only to find several emails later they are closing the case (after taking almost £300!!) as DPD have lied to them and said that they have delivered!!! They sent me proof of delivery of the label on the box - no surroundings not being handed over to anyone, not even by a door!!! I wish I had researched more before going ahead with such a unprofessional company- the service has been appalling and now im in such a pickle trying to retrieve my hard earned money!!!
2 janvier 2024
Avis spontané
Réponse de Hairmax
Dear Customer,
Thank you for sharing the following information. We regret to inform you that we are unable to determine the import costs for packages shipped internationally. Should you wish to return the unit for a refund, please contact our import department to refuse the package and arrange for return shipping payment. Once your package is collected, a full refund, will be issued back to your original method of payment. Please note that shipping cost are non refundable.
Hairmax customer service group is tops
The customer service group, especially Emmily, came through again when I forgot to bring along the batteries to my Hairmax laser cap. They expedited shipping and were extremely helpful. Would recommend Hairmax and their team to anyone.
19 décembre 2023
Avis spontané
Réponse de Hairmax
Thank you for sharing your feedback and recommending Hairmax and their dedicated team. If you have any more questions or need further assistance, feel free to reach out—they're always here to help.
Amazing customer service experience!
I just purchased a HM laser 82 and called to activate my warranty. Miss Emmily G. was amazing! She did it so quickly and easily explained where to find that serial number she needed. I also asked her recommendations how to use the device and also more questions about hair growth l had and she was so nice & kind to answer it all. Also I’m thinking to get that hair growth activator she told me about. Emmily G. shared her experience with me regarding this device which gave me more inspiration to follow all the instructions. I’m so grateful 🥹 Customer service was incredible! And l had 0 time to wait till I was connected to her. I wish bank support was as good as yours HM team! Thank you 😊
12 décembre 2023
Avis spontané
Réponse de Hairmax
That's fantastic to hear! Emmily is truly a gem in our team, and we're thrilled she could assist you promptly and effectively. Providing not just warranty activation but also valuable insights and recommendations showcases her dedication to ensuring customers get the most out of their purchase. We're delighted that your experience with our customer service exceeded expectations. Your kind words inspire us to continue delivering exceptional support. Should you need further assistance or have more questions down the road, don't hesitate to reach out. Thank you for choosing hairmax—we truly appreciate your support
Emmily was my contact person
Emmily was my contact person. She made the experience easy and I was impressed with her professionalism. Thank you so much for your help. I highly recommend both your product and your customer service. 5 stars is not high enough.
13 décembre 2023
Avis spontané
Réponse de Hairmax
Thank you for your fantastic feedback! Emmily is truly exceptional in ensuring a smooth and hassle-free experience. We're thrilled to hear that her professionalism left such a positive impression on you. Your recommendation means a lot to us! We aim to exceed expectations, and your kind words inspire us to continue delivering top-notch service. If there's anything else we can assist you with, please feel free to reach out. We appreciate your support
Josh was very straightforward and…
Josh was very straightforward and honest in helping me
He knew exactly what to do and did so effectively amd efficiently
12 décembre 2023
Avis spontané
Réponse de Hairmax
Thank you so much for your kind words! Josh takes pride in providing straightforward and honest assistance, ensuring that every step is clear and efficient. We're thrilled to hear that he was able to address your needs effectively. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help
Ultima 9
My review about Ultima 9 I am very glad that I bought this comb. I read a lot of very positive reviews and also decided that I needed it. After a while I will write about the results
11 décembre 2023
Avis spontané
Réponse de Hairmax
Hello Viktoriia,
That's fantastic to hear! Thank you for sharing your initial thoughts about the Ultima 9 comb. It's great to know that you're optimistic and looking forward to experiencing its results. We're excited for your journey and can't wait to hear about your experience with it. If you ever need tips or assistance along the way, feel free to reach out. Here's to positive results and healthier hair!
I was very impressed with the knowledge…
I was very impressed with the knowledge pertaining to the Hairmax product information that Emily provided for me.
Sincerely
Keith
27 novembre 2023
Avis spontané
Réponse de Hairmax
Dear Keith,
Thank you so much for your glowing review! I'm thrilled to hear that Emily was able to provide you with such valuable and detailed information about the Hairmax product. Our team takes great pride in ensuring that our customers receive the best guidance and assistance possible. If you have any further questions or need more information, please don't hesitate to reach out. We're always here to help.
Hi...I had problems logging in today…
Hi...I had problems logging in today when
I wanted to place another order.
I have to tell you that I had the nicest & most
helpful customer service girl I have come
across in YEARS.
Her name is Emily.
She is the BEST rep you could have for
your wonderful company EVER!
If I had a company I sure would try to
hire like YESTERDAY!
Thank you for making my day start with
a smile!!
Your happy customer,
Sherry
20 novembre 2023
Avis spontané
Réponse de Hairmax
Dear Sherry,
Thank you immensely for your wonderful review! Your kind words truly brightened our day here at Hairmax. Providing top-notch customer service is at the core of what we do, and we're delighted to know that your experience reflected that.
Your satisfaction means the world to us, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're always here to help!
HiHi, I have bot the 82 laser device. Received esterday. Fully charged and started using but my device dosent vibrate after 30 seconds. Look like it's dosent work properly. What should I do now?
Hi,
I have bot the 82 laser device. Received esterday. Fully charged and started using but my device dosent vibrate after 30 seconds. Look like it's dosent work properly. What should I do now?
18 novembre 2023
Avis spontané
Réponse de Hairmax
Hello Nadiya,
We're sorry to hear about the issue you've encountered with your Laser 82 device. Our sincere apologies for the inconvenience.
For immediate assistance, please feel free to contact our customer service team directly at 561-314-2430.
Our experts are ready to assist you with troubleshooting the unit. We're here to ensure your device works as intended and that you're fully satisfied with your HairMax product.
my wire's hairmax 41 stopped working…
my wire's hairmax 41 stopped working after 4 years. called, emmily explained everything as we tried to see the problem over the phone. was clear needed to be looked at, went to their store in boca raton. emmily came out, took machine inside and in 20 minutes we had a fully functional like new machine. she explained EVERYTHING about future care,and gave me a sample kit of their products. never had better customer service anywhere!, thanks emmily!
14 novembre 2023
Avis spontané
Réponse de Hairmax
Thank you for the fantastic 5-star review! We're thrilled to have exceeded your expectations. If you ever need assistance in the future, we're here for you.
power cord lost
I miss placed (or lost) the power cord for my Hairmax. I thought to call to see if I could just get a new cord and the person I talked to was very helpful. I guess I am not the only person to miss place the cord. I also have used the shampoo and conditioner that came with my device and my hair was shiny and had great volume and texture. The new cord was delivered within a week.
30 octobre 2023
Avis spontané
Réponse de Hairmax
Thank you for the fantastic 5-star review! We're thrilled to have exceeded your expectations. If you ever need assistance in the future, we're here for you.
I wanted to take a moment to thank you…
I wanted to take a moment to thank you for this wonderful product. I am an old customer and have been using the laser combe for more than 10 years. Use it three times a week in the fall, and the rest of the year only once a week. I have never experienced losing hair again. This has totally changed my life. It gave me back my confidence, and I just love my hair. I truly recommend this product with total sincerity.
A truthful customer.
11 novembre 2023
Avis spontané
Réponse de Hairmax
Thank you so much for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that you had a positive experience with our Hairmax Laser Comb.
At this time I am going on three months…
At this time I am going on three months and have not seen any results at the moment. I will continue using as they have said sometimes it may take a bit longer
10 novembre 2023
Avis spontané
Réponse de Hairmax
Thank you for taking the time to share your feedback on your experience with our Hairmax device. We genuinely appreciate your patience and understanding over the past three months.
We understand that waiting for results can be challenging, and we want to reassure you that your satisfaction is our top priority. It's not uncommon for visible results to take some time, and we appreciate your commitment to the process.
Typically, most of our patients start seeing noticeable results within 26 weeks of consistent use. We encourage you to continue using the device as directed, every other day, to maximize its effectiveness. If you have any questions or concerns along the way, please don't hesitate to reach out to our customer support team. We're here to assist you on your journey to healthier hair.
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