I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuin... Voir plus
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Lisez les avis des autres
Very easy to communicate with via email. Very supportive customer service. Simple to understand "what to do next" instructions Had repaired product back quickly
L'entreprise a répondu
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Voir plus
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Écrit par l'entreprise
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Coordonnées de contact
1715 NW 82 Avenue, 33126, Miami, FL, Etats-Unis
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excellent
2 k avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great Customer Support! Thanks to Isis
I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuinely caring and attentive to my concern about getting my Capillus Laser Cap up and running as soon as possible.
I’m happy to share that I received it yesterday, and it’s working perfectly. Isis exceeded my expectations with her professionalism and dedication to helping me resolve the issue quickly. I truly appreciate the outstanding level of service she provided—thank you!
29 avril 2026
EXCELLENT CUSTOMER SERVICE, FAST REPAIR
Very easy to communicate with via email.
Very supportive customer service.
Simple to understand "what to do next" instructions
Had repaired product back quickly
27 avril 2026
Réponse de Capillus
Thank you! We’re glad everything was smooth, clear, and quick—we appreciate your feedback!
Good product, could be more customer friendly
The Capillus Red Therapy hat has helped my hair retention in the past so I have high hopes for the help that the new cap may give. I had to work a bit to get a human response to my questions, like searching for the numbers, scheduling and waiting for a reply. Eventually Isis contacted me and was very helpful.
Upon receipt of the devise, I had to use a QR code to get the manual. I prefer a paper manual and have requested that and will wait. Consequently, without a manual, I wondered if there were some new instructions about use. I was surprised that no paper manual or any paperwork accompanied the device. In addition, the instructions of how to reply to the warranty registration did not work. I called and learned that I need to go to the Capillus website to finish it so I will do that. I feel that the company is depending too much on assuming all customers are highly tech savvy. I feel the company could be more customer friendly by being more accessible with human response and with paperwork.
22 avril 2026
Réponse de Capillus
Thank you for your thoughtful feedback, we really appreciate you taking the time to share your experience.
We’re glad to hear Isis was able to assist you and that you’ve seen positive results in the past. We also understand your concerns regarding accessibility, response times, and the lack of printed materials, and we’ll be sure to share this with our team as we continue working to improve the overall customer experience.
outstanding customer interaction
outstanding customer interaction, quick, professional, friendly, an asset to your team
24 avril 2026
Réponse de Capillus
Thank you! We’re glad you had such a quick, professional, and friendly experience, we appreciate it!
Yeli got right back to me with answer…
Yeli got right back to me with answer to my question.
21 avril 2026
Réponse de Capillus
Glad Yeli got back to you quickly with the answer you needed!
Christina was quick at resolving my…
Christina was quick at resolving my issue. She had reached out by phone call and followed up with an email to confirm she had resolved my issue.
21 avril 2026
Réponse de Capillus
Thank you! We’re glad Christina was quick to resolve your issue and followed up to make sure everything was taken care of
Réponse de Capillus
Thank you! Glad we could provide everything you needed to upgrade, we appreciate it!
Awful customer service. Hat stopped working after 18 months
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so mainly with call our USA number / turn it off and on again... not helpful. They finally just said the battery isn't under warranty buy a new one by calling the US number, no information on cost or link. So all in all if you live anywhere but the USA definitely Do Not Buy any of their products. And even if you do live in the USA still spend your money on something that doesn't die after 18 months. Truly awful
17 avril 2026
Avis spontané
Good company to deal with
Good company to deal with. Bought the hat with face mask. Face mask had an issue. Capillus had me send it back at their expense and immediately replaced it. Thank you.
15 avril 2026
Réponse de Capillus
Thank you! Glad we could quickly replace it and make things right, we appreciate your support!
Réponse de Capillus
Thank you! We’re glad Yeli was so informative and helpful, we’ll be sure to share your kind words!
Exceptional Customer Service
Exceptional Customer Service - Isis was extremely helpful, professional and knowledgeable. She made my concerns a lot easier to address and handle. I would highly recommend Capillus as a company for its high quality products and excellence in customer service.
13 avril 2026
Réponse de Capillus
Thank you! We’re so glad Isis was able to provide such helpful and professional support, we really appreciate your recommendation and kind words!
Réponse de Capillus
Thank you! We’re glad Yeli was able to help, we appreciate it!
I am a repeat customer of Capillus
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to their newest product the Tri-Spectrum cap.
10 avril 2026
Réponse de Capillus
Thank you for your continued support, we truly appreciate it! We’re glad to hear our team has been responsive and that your wife is enjoying the new Tri-Spectrum cap!
reliable and gave me good options for…
reliable and gave me good options for replacement
11 mars 2026
Réponse de Capillus
Thank you! Glad we could provide reliable support and helpful replacement options!
IT was great service.
8 avril 2026
Réponse de Capillus
Thank you! We’re glad you had a great experience!
Natasha was amazing with her support!
6 avril 2026
Réponse de Capillus
Thank you! We’re glad Natasha was able to help, we appreciate it!
Réponse de Capillus
Thank you! Glad we could help troubleshoot your cap, we appreciate it! :)
Réponse de Capillus
Thank you Catherine! We are very happy to hear we could help you!
Réponse de Capillus
Thats exactly what we are striving for :)
Thank you for taking the time to leave us a review!
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