HairXtensions Direct Ltd Avis 

85
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Order #445342 I purchased a Ombré Hair Weave, it arrived the next day, colour match was perfect, and quality is very high. Nice and thick double layered. Can’t thank you enough.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m very happy with all the purchases I’ve made. I have more people booked in for the hair u provide too. I offer 2 ranges of hair extensions with different pricing and life spans. This one has be... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Purchased an amazing clipin set and excellent customer service! Hair is so lush and looks and feels amazing. I initially asked for a colour match before ordering and I got the information I needed str... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I never leave reviews but I’d thought I’d share my experience with you all. Delivery was such a smooth process and arrived within a few days. I ordered the 18” nail-tip bonds and the col... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Beauté & bien-être

Écrit par l'entreprise

We are UK based hair extension distributor which provides a wide collection of remy hair extensions, hair wefts and clip in sets. Shop with us for 100% secure shopping!


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

85 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(85)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Just received my 14 inch 613 clip in…

Just received my 14 inch 613 clip in hair pieces and they are an exact match. Very happy indeed. Thank You. Great service and fast delivery. Thank You x

14 novembre 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Top quality products

Top quality products, reasonably priced, website easy to navigate and great offers that keeps me coming back for more, keep it up 💕👍

9 novembre 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Absolutely fantastic service

Absolutely fantastic service.
Fast delivery and dispatched.
Amazing service! Super impressed with the quality of hair.

6 novembre 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Great hair

Great hair, extension tools and accessories at affordable prices, my go to for all my hair extension needs 😘

30 octobre 2024
Avis spontané
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 1 sur 5 étoiles

DO NOT buy hair from here I had the…

DO NOT buy hair from here I had the hair in for 9 days in total and you couldn’t even run a brush through it luckily I specialise in hair Extentions and no exactly how hair should be. And this hair had to be the worst I’ve ever bought. I’ve used many suppliers and only ever once had one bad batch of hair for one of my customers and they was great. But this company are terrible. Ask to send the hair back said they tested it which they attached photos of the hair wet and cut down. They even went on my social media and told me they could see I had curled it !! (Which wasn’t even there hair in my head) it had been taken out !!! Asked for me to take photos of the products I used on my hair. Was just being hard work and basically trying to make out it was me not treating the hair correctly. I’m never one to complain ever ! So the way they have been was so wierd!! So grateful you can do a bank claim back as they was Definitely doing everything to avoid a refund before I even sent the hair back. And luckily because I could see their customer service was like this I knew they would come back saying again the hair was fine. And guess what they did. So highly recommend not buying and if you do have a problem do a bank claim back and they’ll do everything to not refund you.

Hairs cheap terrible will never use them again.

Unsure how to reply to there reply but to add just to let everyone no the one pack is barely enough for myself as my hair is so thick !!! I’ve had 300 grams typically fitted in my hair so that was actually less and never once with previous hair had any sort of problem with tangling in my life so the part where there saying to much was applied hence why it tangled is laughable.

Just honestly don’t waste your time on hair off them as you can see they think it’s ok after 9 days for the hair to be as bad as it was. And I would have never got the refund … luckily bank helped

2 octobre 2024
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Réponse de HairXtensions Direct Ltd

Thank you for your feedback and we’re sorry to hear about your experience.

I have looked into your complaint and your first email you told us that the hair was used on yourself? As we explained to you previously the returned hair was professionally checked and tested over a period of two weeks using the correct aftercare products and the hair looks back to its best original condition with no split ends, tangles or any visual damage on the ends. We recommend to keep the hair well conditioned on a daily basis using the correct aftercare products as hair extensions cannot produce their own natural oils. We can only guarantee the quality of the hair when our aftercare products, unfortunately we cannot guarantee the quality when other formulas have been used.

We also believe you have applied too much volume for your client’s hair to handle, as you used 2 full packets of hair wefts on your client which is 260 grams of hair, we consider one weft pack (130 grams) sufficient for a full head application. If less hair was installed it would have been more manageable and your client wouldn’t have had all the tangling issues.

As you have already claimed your money back via a bank chargeback we now consider this case as closed.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 4 sur 5 étoiles

Just purchased some clipin extensions

Just purchased some clipin extensions, the colour is just perfect and they apply to my head very easily. So thank you guys x

11 octobre 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

HairXtensions are great value for…

HairXtensions are great value for money, top quality and nice/shiny. You've definitely got yourselves a new regular client 💯

11 septembre 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Just collected my order this morning…

Just collected my order this morning and I was politely welcomed by very friendly staff. They offer really good value products, I definitely recommend 👌

11 septembre 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 1 sur 5 étoiles

Absolutely disappointed with my tape in…

Absolutely disappointed with my tape in hair extensions. i washed them once and can not believe the state of them, matted and unmanageable. I use hair extension shampoo and conditioner like i alway's have for 5 years. I was told after i complained that its Chinese remy hair and it is on the website which i didnt see. The hair is not remy, mine certainly wasn't. The complaints system is dragged out and long. I haven't received a refund. Do not buy these spend your hard earned money elsewhere. Only gave 1 star to leave a review 👎👎👎👎👎 before you say you can't find my order here it is Order #419304
Confirmed 18 July

19 juillet 2024
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Réponse de HairXtensions Direct Ltd

Thank you for your feedback and we’re sorry to hear about your experience.

Upon looking into your complaint, I can see that we asked you several times for some photographic evidence of the actual fault, but you did not provide us with any? As firstly we need to confirm that the hair has not been coloured/modified and secondly to see a photo of the problem gives us a better understanding how we can resolve the issues you are experiencing.

If you require further assistance please contact us sales@hairxtensions.co.uk and will be able to assist you further with expert aftercare advice to help improve the overall quality of the hair extensions.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Easy to order

Easy to order, very good and quick delivery. Quality product and the items arrived in perfect condition (as always) Thank you

3 août 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

I never leave reviews but I’d thought…

I never leave reviews but I’d thought I’d share my experience with you all.

Delivery was such a smooth process and arrived within a few days.

I ordered the 18” nail-tip bonds and the colour match was perfect first time.

I found with the right aftercare the hair can last longer than the advertised 2-3 months.

Customer service team were very helpful and assisted me with all my questions.

Love love thank you !!!

27 février 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 1 sur 5 étoiles

Absolutely horrific quality

Absolutely horrific quality , I had them in for 3 weeks and they feel like horse hair and just Matt, I wasted £170 to now having to rebuy new extensions when I should not have to. Told me to follow advice , I am a fully trained stylist I did everything I should to ensure the quality of these extensions and when I emailed them they was not useful nor helpful at all , I will NOT be using these ever again save your money and get some more expensive ones , no where near worth it. It is false advertising
I find it funny how they have handled it very immature, i went away in the UK not abroad so it could not have messed the hair up , I wash them in salon professional products , my salon also uses these extensions and was appalled with how they turned out after 3 weeks , I purchased them while I was having a break from extensions and had them fitted round my birthday for wales , so I don’t appreciate the (rude) petty reply back . They lasted 3 weeks and they won’t admit how crap they are.

26 juillet 2024
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Réponse de HairXtensions Direct Ltd

This customer purchased her hair extensions over 4+ months ago and stated she has only has them in for 3 weeks.

The lifespan of our hair extensions is 2-3 months, this is clearly written on the product description.

She also stated she did not go on holiday with the hair extensions, however looking back at her emails she mentioned this twice:

“I have had them put in before my holiday end of June”
“when I bought the hair I did not apply it until I went on holiday”

As accordance to our terms and conditions we cannot be held responsible if you wear hair extensions whilst on holiday, this is due to the harsh elements such as extreme heat, salt water, harmful chlorine and dryness, wearing hair extensions on holiday is done at your own risk. This explains the issues you have been experiencing with the hair matting/dryness.

As you have breached our terms and conditions and your order was placed 4+ months ago your return was rejected.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Very impressed 💕

Very impressed 💕 I purchased the hair extension haircare kit and it is amazing value for the money considering what hair salons charge. My old extensions feel fabulous, shiny, soft and best of all no more tangling. Would 100% recommend to anyone who wears hair extensions and even without.

22 mai 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 1 sur 5 étoiles

Awful goes frizzy and dry within weeks

Awful goes frizzy and dry within weeks

19 juillet 2024
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Réponse de HairXtensions Direct Ltd

Hi Phoebe,

Thank you for your feedback.

We do not recognize you as a customer therefore we are unable to check your order details.

However please contact us on sales@hairxtensions.co.uk and our complaint’s team will be able to assist you further with expert aftercare advice to help improve the overall quality of the hair extensions to prevent any issues with the hair going dry and frizzy.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 1 sur 5 étoiles

Previously ordered from here and left a…

Previously ordered from here and left a bad review as the hair was awful, however, placed an order recently along with their aftercare kit to try again but they’ve cancelled my order. Safe to say they don’t like bad reviews!

3 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Holiday lifesaver

I totally ruined my old extensions whilst on holiday, so I ordered some clipins from Hairxtensions and they arrived at my hotel in Gran Canaria within 4 days! Absolute lifesaver! My first order with this company and I will definitely be using for my next set too, love the quality! Thank you

27 juin 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 4 sur 5 étoiles

Good quality and quick delivery

Good quality and quick delivery, can't fault it. Thank you again ♥️

15 juin 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Great for a budget friendly hair extension range

I’ve used hairxtensions’ vibrant range a few times now and have been very happy with the hair I’ve fitted, each of those times. I’m aware that the hair only lasts for around 3 months with the correct aftercare, so I of course ensure that my clients are aware of this also.

Shipping has always been prompt, questions always answered in good time and prices are what I would expect to pay for the quality of hair I’m getting. So I would recommend hairxtensions if you’re wanting a to offer an affordable range to your clients on a budget.

13 juin 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Tape Tabs

Purchased your replacement tape tabs, these are amazing, they keep your hair extensions holding strong for a long time and don’t fall out easily, would highly recommend this product and will definitely purchase them again for future applications.

8 juin 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Lovely hair

Lovely hair, I have really fine hair and your taped extensions changed my appearance instantly. I will defo be buying from you again.

24 mai 2024
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Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

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