HairXtensions Direct Ltd Avis 

85
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Order #445342 I purchased a Ombré Hair Weave, it arrived the next day, colour match was perfect, and quality is very high. Nice and thick double layered. Can’t thank you enough.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m very happy with all the purchases I’ve made. I have more people booked in for the hair u provide too. I offer 2 ranges of hair extensions with different pricing and life spans. This one has be... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Purchased an amazing clipin set and excellent customer service! Hair is so lush and looks and feels amazing. I initially asked for a colour match before ordering and I got the information I needed str... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I never leave reviews but I’d thought I’d share my experience with you all. Delivery was such a smooth process and arrived within a few days. I ordered the 18” nail-tip bonds and the col... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Beauté & bien-être

Écrit par l'entreprise

We are UK based hair extension distributor which provides a wide collection of remy hair extensions, hair wefts and clip in sets. Shop with us for 100% secure shopping!


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

85 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(85)

8 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

all the good reviews are FAKE!

majority of all the good 5 star reviews praising them are all from the same person IN the company. the typing and x’s (xx or xo) are all the exact same at the end of each review. do they think we’re that dumb? theyre typing these good reviews trying to save face from their horrendous company so please don’t let them rip you off and fool you. the extensions are low quality, frizzy and dry. colors don’t match what is shown on the website, it’s a scam. sorry to say but if it looks more affordable, theres a reason why.

18 mai 2024
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for your feedback.

We do not recognize you as a customer, please contact us sales@hairxtensions.co.uk along with your order details and our complaint’s team will be able to assist you further with expert aftercare advice to help improve the overall quality of the hair extensions.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 1 sur 5 étoiles

Do not buy dont waste your money

Absolutely horrendous company i ordered platinum blonde and they sent me a brown/orange extentions and tried to say that was there blonde it was brown when i say brown iy was brown and orange nothing blonde in it if i could submit photos i would all they ate saying is i will get a refund but have to pay to post it back and they will take postage of my refund what a awful company with miss information regarding there colours it isnt a slight colour correction its megga to the point my salon cant do anything with this hair as its brown and orange i ordered the lightest blonde they have avoided ordering from this company

24 avril 2024
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for your feedback and I am sorry to hear that you are not happy with the colour you received.

Our #60 Platinum Blonde isn’t a pure white colour and does have a yellowy tone, this is explained within the product description. If you are unhappy with the colour can return the unused product back to us within 28 days for a refund or exchange.

Simply request a return here: https://hairxtensions.co.uk/pages/returns

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Love using this company

Love using this company, affordability is important these days just as much as the quality. Wouldn’t use any other hair now for myself and my clients. Great communication, they helped me promptly with colour matches and all my questions. 1st class service ++

20 avril 2024
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

This guys are simply fantastic

This guys are simply fantastic. I ordered the wrong colour hair and had to exchange and the turn around was so quick! I deal with loads of companies in my job and nothing has ever gone as smooth as this return!! I will highly recommend and use again and again and again!! Many thanks

8 mars 2024
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

My favorite hair extension company

My favorite hair extension company! As a professional hairstylist I need reliable hair quality, colour range and service, plus their prices are very responsible. Overall a very happy customer.

Toni x

10 mars 2024
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 2 sur 5 étoiles

Bought 250 grams of tapes in January

Bought 250 grams of tapes in January . I start taking them off after 1 months due to the low hair quality.

4 mars 2024
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for your feedback.

We do not recognize you as a customer, please contact us sales@hairxtensions.co.uk along with your order details and our complaint’s team will be able to assist you further with expert aftercare advice to help improve the overall quality of the hair extensions.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Their hair is so nice and soft to…

Their hair is so nice and soft to touch, and blends nicely with my natural hair, I get so many compliments!!! Fantastic colour match and long and thick strands. Price is great aswell. Would deffo recommend to others :))))

2 mars 2024
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Amazing company , Highly recommend!!

5 Star all the way Hairxtensions have helped me and my new business out massively. Great quality and colour match . Their knowledge is second to none . New customer and will be using for the future , Lollywood Hair is in good hands. Thanks so much

1 janvier 2024
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 1 sur 5 étoiles

Never again

Been using these few years and never had a problem until now. Hair is awful. asked for advise and was told as we had done one purple shampoo which in the past and never caused a problem they basically didn’t want to know. Hair is so dry brittle and knotty. I kept asking for some advice and just kept being told to check their terms an conditions. And read after care. We have done 2 intensive conditioning treatments and it’s made no difference. Customer service shocking, hair shocking. I’ll go back to another brand I use as these seem to handle the odd purple shampoo no problem. Really disappointed

24 janvier 2024
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Hi Emma,

Thank you for your feedback.

Using purple shampoo can cause the hair to go dry and brittle as you describe.

This is why we do not recommend using this product as the quality of the hair cannot be guaranteed after it has been modified, the hair cuticles have already been chemically processed, modifying the hair further would seriously effect the overall condition of the hair, therefore any modification is done at your own risk we cannot be held responsible for any problems you experience after the hair colour has been modified.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

I ordered a few bits for Christmas…

I ordered a few bits for Christmas presents and they received very quickly. The hair is fantastic and really good quality. Will definitely use them again, cannot fault the products whatsoever xx

23 décembre 2023
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 1 sur 5 étoiles

Awful

Absolute garbage, not even worth £10. Obviously fake, sparse, frizzy and smells like plastic. Complete waste of money.

17 novembre 2023
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Hi Fiona,

Thank you for your feedback and we’re sorry to hear that you’ve had problems with your purchase.

Please contact our complaint’s team on sales@hairxtensions.co.uk along with your order details and we will be able to assist you further to resolve any issues you have experienced.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Always superb service

Always superb service, super fast delivery and quality hair... I’ve bought these extensions a few times now and will always use them in the future!

2 décembre 2023
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

I made an order for the hair extension…

I made an order for the hair extension holder and its definitely one of my best buys, as it saves time when installing the hair for my client’s and keeps everything nice and organised, everyone who works with hair extensions needs one of these, I wished I had purchased one sooner!

28 octobre 2023
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 4 sur 5 étoiles

Fabulous item

Fabulous item, I brought a Remi clipin set and I’m most impressed. The colour matched well with my hair and blended great. It was very easy to put in and take out when not needed. I’ve bought from them a few times now and so have my friends, only negative I would say is that they need to offer more colours but otherwise very satisfied x

19 septembre 2023
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Brilliant hair brush!

I brought the HairX pro wooden hair brush and it’s brilliant to use with my hair extensions. As advertised it’s great at detangling and the brush glides through the hair and doesn’t pull on the bonds. I highly recommend this product 👍🏻

10 septembre 2023
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 1 sur 5 étoiles

DO NOT BUY

Had these extensions for 6/7 weeks and they started to shred, become extremely dry/frizzy and split ended. When emailing the company to try and seek refund or a replacement, I was asked the same Questions repeatedly and to be told if I answer them within 7 days I will be given "expert aftercare advice"
No offer of refund or replacement! Disgraceful!

25 mai 2023
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Hi Sophie,

Thank you for your feedback.

As you purchased the order approximately two and a half months ago we can only offer you free expert advice to help improve the overall quality of the hair, this is clearly explained within our terms and conditions which all customers agree to when purchasing on our website. Our hair is only designed to last between 2-3 months, we do not accept returns after 28 days from the purchase date. This is because all hair extensions are considered to be a consumable product the quality of the hair will get worse beyond this point.

If you would like to offer you expert aftercare advice to help improve the overall quality of the hair extensions and to prevent further issues please answer the questions and supply the photos as requested in my previous email and we will assist you further, thank you in advance.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

I purchased a clip-in fringe and an…

I purchased a clip-in fringe and an extension brush and I was a bit sceptical at first due to the low price but my order arrived quickly and the quality and colour was perfect. And the option to buy via PayPal in 3 monthly payments is fantastic. Absolutely no complaints so far and love the hair!

2 mai 2023
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 1 sur 5 étoiles

#400892

#400892
Hair is terrible quality, like hair hanging on those witches hats on Halloween.
Colour is yellow blonde not platinum. Ends are whispy and frayed, Received the hair got it fitted, can’t wait to take it out, it looks pathetic, Won’t be buying again, waste of money.

Reply to your reply:
Don’t call it platinum blonde then! Call it yellow blonde! Then it won’t be misleading, I don’t need to contact your customer service team to tell me the same thing you have, it’s obvious that the hair cannot be returned or refunded once it has been taken out of the packaging, as all hair buyers will know, you cannot determine the quality of the hair until you have installed it and washed it, so try all you want to undermine me, it doesn’t work.

19 mai 2023
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Hi Kimmy,

Thank you for your feedback and I am sorry to hear that you’ve experienced problems with your purchase.

Our #60 Platinum Blonde isn’t a pure white colour and does have a yellowy tone. If you were unhappy with the colour you could have returned it back to us as we offer a 14 days policy. Our hair extensions should not fray if cared for correctly. Please contact our complaint’s team on sales@hairxtensions.co.uk and they will be able to assist you further to resolve any issues you have uncounted.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Best weave and value for money

Best weave and value for money, the colours are beautiful and the results flawless. Arrives on time and well packaged. Would highly recommend. Jen 💕

15 octobre 2022
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Noté 5 sur 5 étoiles

Amazing!!

Amazing! Ordered on Tuesday and came Today! All in and I’m so happy. The quality is amazing. I couldn’t be happier. Thank you so much for a great product and quick delivery! Xxx

25 août 2022
Avis spontané
Logo de HairXtensions Direct Ltd

Réponse de HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus