Easy service to use online and delivered within the timeframe provided. shoutout to Keith the driver who actually had went past his scheduled hours on Friday to get my order delivered to begin work o... Voir plus
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Lisez les avis des autres
A little disappointed when I went to collect an item we had ordered and it wasn't in stock. The young lady who served was unbelievably helpful explaining what had happened and the item wasn't in stock... Voir plus
L'entreprise a répondu
Brilliant have ordered both inshop in person and online. Staff really helpful. Great comms so.you know exactly when deliveries are arriving . Good quality products
L'entreprise a répondu
Robert was a great help with getting bathroom suite ordered. Fiona was great for getting delivery sorted. The crew who delivered the suite was unhelpful. Left the bath on the palette in the driveway a... Voir plus
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Magasin d'articles de salle de bains
- Magasin de portes
- Fourisseur de construction de jardin
- Magasin de bois
- Magasin de matériel de plomberie
À propos de Haldane Fisher
Écrit par l'entreprise
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Coordonnées de contact
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, Royaume-Uni
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great experience from entering the yard…
Great experience from entering the yard to leaving it
9 juillet 2026
Réponse de Haldane Fisher
Good Afternoon Colin,
We're so happy to hear you had a great experience from start to finish. We appreciate your kind words!
Kind Regards
Sandra
Positive feedback
Amiable delivery guy.
Bulk bag of stones left exactly where I requested. 10/10 👍🏻🙂
8 juillet 2026
Réponse de Haldane Fisher
Good Afternoon Robert,
We are so happy to hear our delivery service met your expectations and that the stones were placed exactly as requested. We appreciate your kind words!
Kind Regards
Sandra
My second order delivered by Haldane…
My second order delivered by Haldane Fisher. Service is helpful, friendly and they go out of their way to assist, particularly as I ordered the wrong timber and they spotted my error and called to check. Exemplary service! A
Special shout out to Mark in Bangor for his patience and assistance, so helpful and I even got my delivery early! Highly recommend for good value for money, quality product and efficient and helpful customer service.
8 juillet 2026
Réponse de Haldane Fisher
Good Afternoon Andrea,
We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear that our team provided helpful and friendly service, especially in assisting you with your timber order. It is wonderful to know that we could ensure your delivery arrived early and that you found our products to be of good value and quality. I will be sure to pass on your kind words to Mark.
Kind Regards
Sandra
Online purchase
I cancelled my online order within 12 hours of purchase and I have yet to receive any notification of cancellation or refund. This was over a week ago. Terrible customer service for online orders
9 juillet 2026
Réponse de Haldane Fisher
Good Afternoon Ruth,
We are concerned to hear about the delay with your cancellation and refund. We are actively looking into this matter to understand what happened.
Kind Regards
Sandra
Réponse de Haldane Fisher
Good Afternoon,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Late delivery
Ordered on 4th July, expectation of 5-7 days. No sign of order on the 10th, rang and was assured that I would have it by end of day.
No sign of delivery by end 10th: delivery came Tuesday 14th. Not ideal for DIY planned for the the long weekend.
4 juillet 2026
Réponse de Haldane Fisher
Good Afternoon N McMahon,
We are very sorry that your delivery was delayed and arrived after your planned DIY weekend. We understand this was frustrating and we are reviewing our delivery process to prevent similar issues.
Kind regards
Sandra
I Still have not received the order
I Still have not received the order. Slow response time,
6 juillet 2026
Réponse de Haldane Fisher
Good Afternoon Declan,
We are concerned to hear your order has not arrived and about our response time. We are looking into this immediately for you.
Kind Regards
Sandra
Delivery service was on time
7 juillet 2026
Réponse de Haldane Fisher
Good Afternoon Robert,
We're happy to hear that our delivery service was on time for you. We appreciate your positive feedback, and look forward to seeing you again soon!
Kind Regards
Sandra
Haldane Fisher is my first choice for…
Haldane Fisher is my first choice for building materials etc. Online ordering and home delivery works well. On the odd occasion if something goes wrong they put it right.
22 juin 2026
Réponse de Haldane Fisher
Good Morning Liz,
Thank you so much for the 5* review! At Haldane Fisher we believe our customers deserve nothing but the best, and we are committed to delivering just that. We look forward to seeing you again.
Kind Regards
Sandra
Réponse de Haldane Fisher
Good Morning Jay,
We are so glad you had a positive experience with Haldane Fisher. Your support is invaluable to us. Looking forward to seeing you again soon!
Kind Regards
Sandra
Réponse de Haldane Fisher
Good Morning Karen,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Réponse de Haldane Fisher
Good Afternoon Jayne,
We are so pleased to hear that you had a positive experience with our correspondence, delivery, and product quality. Thank you for your wonderful feedback.
Kind Regards
Sandra
Poor service
I am still not able to pick up product as I have just been informed Haldane and Fisher are having problems getting it from a warehouse in Newry to Coleraine. I have just been told it will take at least another week. 14 day to get an order processed is not satisfactory.
2 juillet 2026
Réponse de Haldane Fisher
Good Afternoon Michael,
We sincerely apologize for the significant delay in receiving your product. We understand your frustration with the extended processing time and the inconvenience this has caused. We are actively working to resolve the logistical issues between our warehouses to expedite your order.
Kind Regards
Sandra
Prompt,efficient and stress free
2 juillet 2026
Réponse de Haldane Fisher
Good Afternoon Conor,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Misleading Delivery Time
I rarely leave negative reviews, but I feel this experience warrants one.
When I added the item to my shopping cart, the website indicated it was ready for immediate collection.
After purchase, I was informed it would then take 1-3 business days to be delivered to the showroom.
When I checked back on the third business day, the estimated timem of delivery had been changed to 5-7 business days.
I then went to another local supply company that had the product for an identical price and which was ready immediately.
I am now on the fifth business day, still awaiting the arrival of my purchase. Ironically, the request for a review has come before the product itself. When it eventually does come in, I will be returning it for a refund.
2 juillet 2026
Réponse de Haldane Fisher
Good Afternoon Mr Hines,
We appreciate you taking the time to share your experience with us. We sincerely regret the frustration and inconvenience caused by the inaccurate collection and delivery estimates for your recent purchase. We understand how disappointing it is to expect immediate availability and then face repeated delays. We are actively reviewing our communication processes to prevent such discrepancies from occurring again. Your feedback is invaluable as we work to improve our services and ensure a more reliable experience for all our customers.
Kind Regards
Sandra
Great service
18 juin 2026
Réponse de Haldane Fisher
Good Afternoon Ruanot,
Thank you so much for the wonderful Feedback, I am thrilled that your experience with us has been so positive. It’s great to hear that our colleagues in our branch were able to assist and provide such great customer service. We look forward to welcoming you back again soon.
Kind regards
Sandra
Delivery was on time and the driver was…
Delivery was on time and the driver was helpful and pleasant
30 juin 2026
Réponse de Haldane Fisher
Good Morning Ivan,
Thank you for taking some time to leave feedback and for the fantastic 5 star review. We are so glad to hear that our colleagues there were able to assist and provide such great customer service while delivering your order. We look forward to you returning to our stores in the near future.
Kind regards
Sandra
Réponse de Haldane Fisher
Good Morning,
We are so pleased to hear that our team was helpful and provided great service. Thank you for taking the time to share your positive experience with us! We look forward to seeing you again soon.
Kind Regards
Sandra
Terrible service still not recieved order!
Ordered on line got guaranteed collection at local depo withen 3-5 days, now on day 7 and still no word of our order, depo had contanted us saing it would be available for collection on day 4 and then day 5, now depo is not replying to emails!!
29 juin 2026
Réponse de Haldane Fisher
Good Morning,
We are truly sorry to hear about the significant delay and lack of communication regarding your order. We understand your frustration and are actively investigating this issue to ensure a swift resolution.
Kind Regards
Sandra
Dreadful from start to finish
Dreadful from start to finish. Only booked with them as they had a 5 day delivery time but took more than 3 weeks for the goods to be delivered. Yes there was a driver strike in-between but had little communication from the company regarding this and then when my goods were "scheduled" to be delivered it still took a further 2 days for them to actually be delivered. Unbelievable frustrating as I had work lined up to be done and had to reschedule twice at my own inconvenience and cost
15 juin 2026
Réponse de Haldane Fisher
Good Morning Damien,
We sincerely regret the significant delay and lack of communication you experienced with your delivery. We understand how frustrating it must have been to reschedule your work twice due to this unforeseen situation. We are actively reviewing our communication protocols during disruptions to prevent similar issues in the future.
Kind Regards
Sandra
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