Hampshire Generators Avis 

Lucy has been extremely helpful in assisting me with my after sales requirement. She has maintained close and constant contact informing me every step of the way in a very professional manor.

Very happy customer

Well, as someone that is not in the habit of leaving reviews I feel obligated to on this occasion to do so. I contacted Hampshire generators a number of weeks ago for advice on what kind of generator I would need for my mobile catering business. I was talked through a number of options. In fact I called them many times as as my requirements for wattage keep changing as my business plan evolved. Never once did I feel like I was pestering them. I was time and time again given good, solid and friendly advice delivered with enthusiasm by the call handler(s). I eventually took the plunge and purchased the generator. It arrived on time, packed perfectly and does exactly what I was told it would do.
Not being a expert on generators I needed some advice to get it up and running correctly, again I called and again I was given advice in a friendly, professional manner which sorted my lack of knowledge in minutes.

Dealing with these guys has been an absolute breath of fresh air compared to other companies that I was in contact with prior. Take a bow guys.....you defo have got things right!

Thank you!

We had a problem with our purchase from Hampshire Generators, so I contacted their after sales team. I can honestly say what a fantastic team/service it was. They responded immediately, discussed the issue and it was sorted immediately, no quibble. I wouldn't hesitate to purchase off these guys in future and am happy to highly recommend them

Originally made a purchase a few years ago and then needed to change my order, cancelled and reordered quickly without any issues. Now down the line and had an issue with the power bank I ordered, it was still under warranty and Lucy M has been outstandingly helpful with the whole process in submitting a log to get my item returned and fixed, communication was amazing! Although the fixing didn’t happen due to the product being discontinued, I received a full refund where the payment was made very quickly. The customer service has overall been amazing

Amazing company.
Best price and great customer service.
Thankyou Lucy for resolving my minor issue.
They are a breath of fresh air.
They answer phones promptly and care that you have had a good customer experience.

I ordered a generator through B&Q website, they don't keep the size of generator in stock, it came from Hampshre Generators, yes great delivery, then had a problem with generator, that's when the problems started, one & half months trying to return the generator emails backward and forward, still nothing, started phoning, eventually got hold of Lucy, still waiting for generator to be picked up, I now have had to buy another generator as bank holiday weekend is here, have asked for a refund, all I get is apology one & months worth now even apology on phone conversation, I still have a broken generator, i will never buy from them at again, so be warned.

Lucy was fantastic with helping me my warranty claim

My power ststion developed a fault and Hampshire Generators took care of everything arranging the pick up to send it away for repair and getting it back to me, The comunication throughout was also great

Great customer service. I had an issue with my generator and because it was still under warranty they organised collection and drop off and got the issue fixed. They've been very helpful from start to finish. I was in contact with a lady called Lucy and she has been incredible. I would highly recommend this company.

All staff have been extremely helpful with queries I've had.product is excellent.

Unfortunately I ordered the wrong power station. Lucy arranged the return and refund. Would definitely recommend. I'll do my research and order the right one now.

I purchased the Excel 10kw enclosed diesel generator recently and it was sent out a couple of days later. Unfortunately the unit was damaged during transit, so I immediately rang Hampshire generators who asked for photos of the damage and the serial number of the generator. They were extremely helpful in offering me either immediate repair or a replacement as soon as one was available. As the damage seemed quite significant and I was not sure of any long-term effects this might have, so I asked for a replacement. I was fully informed of a due delivery date which I accepted. The correspondence with the company was excellent and was kept fully informed of progress along the way, so I would not hesitate to recommend them. The generator itself seems very solidly built and cheaper than others of the similar output, with heavy metal framework a solid engine and generator and simple controls. With regular maintenance at the given times this unit should last many years. I bought the unit as an upgrade for my off grid workshop requiring an average output of 6kw at 32amps, only running for about 15 hours a week.

The timeliness of the response, postage and communication from hampshire Generators was excellent

Highly recommended, super customer service, prompt reply, before and during purchase and next day delivery for Bluetti AC300.
I hope good service provisions will carry on if anything goes wrong during the next warranty period of 4 years.

Possibly the worst company I’ve ever had to deal with. Sold me a faulty product - wouldn’t replace or fix it even though it was under warranty. Told me months worth of lies, lost me a lot of income. Don’t waste your money.

Your help with sourcing the replacement part was persistent and patient. Many thanks.

Great service from the company. Andy and Lucy absolute stars. Cant thank you enough. Highly recommended

Ordered on Monday, delivered on Wednesday. Excellent service and buying experience. It’s nice when companies do what it says on the tin. Top marks and thank you. 👍

Excellent company to deal with. 5 star customer service, reliable and fast. Highly recommended.

Great service from Hampshire Generators and Lucy Miller. My Bluetti AC240P developed a fault and Lucy contacted Bluetti and arranged for it to be collected to be inspected. Unfortunately it couldn't be fixed and I now have a new one! Only buy a Bluetti product from an authorised dealer!