Hampton and Astley Avis 2 933

Réponse de Hampton and Astley

4 févr. 2026

Hi Marcus,

Thank you so much for taking the time to leave this feedback. Please accept my sincere apologies for any disappointment caused. We pride ourselves on our products & customer service and the high quality standards we maintain.

To clarify, a full refund was processed as soon as the items were received back at our warehouse. Refunds are issued to the original payment method, and depending on your bank or card provider, they can take a few working days to appear.

We’re sorry that the timing caused concern and appreciate you raising this with us. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Réponse de Hampton and Astley

5 févr. 2026

Hi Jennifer,

Thank you very much for your feedback. We’re delighted to hear that you were pleased with the product and that your order arrived quickly. Providing high-quality products alongside a prompt and reliable delivery service is very important to us, so your comments are truly appreciated. Thank you for choosing Hampton and Astley.

Réponse de Hampton and Astley

5 févr. 2026

Hi Valerie,

Thank you so much for your five-star review! We’re really pleased to hear how much you appreciate the quality of our sheets and towels, and that you find them beautifully smooth and luxurious. Knowing that our products give that true sense of quality means a great deal to us. Thank you for shopping with us, and we look forward to welcoming you back again soon.

Réponse de Hampton and Astley

5 févr. 2026

Hi,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you found the bedding to be the most comfortable you’ve ever slept in, especially when compared to stays in high-end hotels. That is incredibly rewarding feedback for our team. We’re also pleased to know that your delivery arrived on the arranged date and that everything went smoothly. Thank you for choosing Hampton and Astley.

Réponse de Hampton and Astley

3 févr. 2026

Hi Linda,

Thank you so much for your five-star review! We’re thrilled to hear that you’re loving your bedding and that it’s the best you’ve ever bought. Providing both exceptional quality and great service is always our goal, so feedback like this lets us know we’re on the right track. We can’t wait to welcome you back again soon and help make your next purchase just as amazing. Many thanks for choosing Hampton and Astley.

Réponse de Hampton and Astley

2 févr. 2026

Hi Kezia,

Thank you so much for your five-star review! We’re delighted to hear how much you’re enjoying your Egyptian cotton bedding and that you felt the difference from the very first night, that’s exactly the experience we hope to create. It’s wonderful to know the softness, quality, and attention to detail stood out to you, and that the bedding has helped elevate your bedroom into a space that feels cosy and elegant.

We also appreciate your kind words about our packaging and delivery, those finishing touches matter a lot to us. Your recommendation means the world to our team, and we’re so grateful you chose Hampton & Astley. We hope your bedding continues to bring you comfort and luxury for many nights to come!

Réponse de Hampton and Astley

29 janv. 2026

Hi Veronica,

Thank you so much for your five-star review! We’re delighted to hear that you’re pleased with the excellent quality and beautiful softness of the towels. It’s also great to know that you found our website easy to navigate and that your order arrived promptly. Providing both high-quality products and a smooth, enjoyable shopping experience is very important to us, so your comments are truly appreciated. Many thanks for choosing Hampton and Astley, and we hope to welcome you back again soon.

Réponse de Hampton and Astley

29 janv. 2026

Hi Jane,

Thank you so much for your five-star review! We’re really pleased to hear that you found our website clear and easy to use, and that the product descriptions were helpful. It’s great to know that the free delivery, packaging, and clear washing instructions all met your expectations, and that our order updates kept you informed throughout the process.

We’re especially delighted to hear how much you’re enjoying the duvet and pillowcases, knowing they feel beautifully soft, wash and iron well, and look lovely on the bed is exactly the kind of feedback we love to receive. Thank you again for taking the time to share your experience and for choosing Hampton and Astley.

Réponse de Hampton and Astley

23 janv. 2026

Hi Michelle,

Thank you so much for your five-star review! We’re delighted to hear that you’re happy with the quality, it means a great deal to us. Every piece is designed with comfort, durability, and attention to detail in mind, so it’s always rewarding to know that this has come through in your experience. Thank you for choosing Hampton and Astley, and we hope you continue to enjoy your purchase for many years to come.

Réponse de Hampton and Astley

22 janv. 2026

Hi Sylvia,

Thank you so much for your five-star review! We’re thrilled to hear that you’re pleased with the quality of our products and that you found our prices to be a great value. We take pride in offering well-made items while keeping our pricing fair and accessible for our customers. Your support truly means a lot to us, and comments like yours motivate our team to keep improving and delivering the best possible experience. Thank you again for taking the time to share your experience and for choosing Hampton and Astley.

Réponse de Hampton and Astley

22 janv. 2026

Hi Su,

Thank you so much for your five-star review! We’re delighted to hear that you’re enjoying the towels and that you had a great experience with our service. Providing high-quality products along with attentive, reliable customer support is always our goal, so it’s wonderful to know we delivered on both. Your support and kind words truly motivate our team, and we sincerely appreciate it. We look forward to serving you again and hope you continue to enjoy your towels for a long time to come. Thank you again for taking the time to share your experience and for choosing Hampton and Astley.

Réponse de Hampton and Astley

18 janv. 2026

Dear Mr King,

I’m really sorry for the disappointment and the lack of response you’ve had — that’s not acceptable.

You ordered on Monday 12th and with your new mattress arriving on Saturday 17th, it’s completely understandable that you needed those sheets in time.

The honest reason for the delay is that some of the items in your order unexpectedly went out of stock due to unusually high demand. That doesn’t change the fact that we should have communicated quickly and clearly.

Here’s what we’re doing now:

We’re urgently prioritising stock allocation and dispatch for the missing items.

We will contact you directly to make this right — with options that suit you (immediate alternatives, the fastest possible delivery on the original items, or a refund for anything you’d rather not wait for).

I will personally make sure you get a clear update today and a resolution that works for you.

Again, I’m very sorry — you gave us a try, and we’ve let you down. We’re going to put that right.

Kind regards,
Jasmin

Réponse de Hampton and Astley

14 janv. 2026

Hi Julie,

Thank you so much for your five-star review! We’re absolutely delighted to hear how pleased you are with your bedding. It’s wonderful to know that you found it silky soft, easy to care for, and even a dream to iron, as well as feeling confident in its long-lasting quality. Creating bedding that’s both luxurious and durable is something we take great pride in.

Thank you again for taking the time to share your experience and for choosing Hampton and Astley.

Réponse de Hampton and Astley

14 janv. 2026

Hi Helen,

Thank you so much for your five-star review! We’re delighted to hear that you love the candle and that the scent genuinely fills the room, that’s something we put a lot of care into when creating our fragrances. We’re also really pleased that you enjoyed the packaging, as those finishing touches are just as important to us.

Your lovely feedback about our customer service means a great deal as well. Thank you again for taking the time to share your experience and for choosing Hampton and Astley.

Réponse de Hampton and Astley

Actualisé le 9 janv. 2026

Hi Margaret,

Thank you so much for your five-star review! We’re delighted to hear that you love our bed linen, towels, and candles, and that you feel the quality across our range is of the highest standard. Knowing that our products are being enjoyed as intended makes all the hard work behind the scenes incredibly worthwhile.

We’re also grateful for your kind words about our customer service. Providing a smooth, supportive, and positive experience is just as important to us as the quality of our products, so it’s wonderful to hear that this stood out for you. Thank you once again for choosing us!

Réponse de Hampton and Astley

9 janv. 2026

Hi Philippa,

Thank you so much for your five-star review!We’re really pleased to hear that you find our care advice helpful, whether it’s for bedding or candles. We put a lot of thought into sharing clear, practical guidance so our customers can get the very best out of their purchases and enjoy them for as long as possible.

It’s great to know that this extra detail is appreciated and adds value to your experience with Hampton and Astley. Thank you once again for choosing us!

Réponse de Hampton and Astley

9 janv. 2026

Hi Andrea,

Thank you so much for your five-star review! We’re delighted to hear that you’re enjoying the quality of your cotton duvet set and that the softness, breathability, and comfort have made a noticeable difference to your sleep. Knowing that it washes well and retains its shape and colour is especially rewarding for us, as durability and long-lasting quality are so important in everything we create.

We’re also really pleased that your overall experience with Hampton and Astley met your expectations in terms of quality and value. Your recommendation truly means a lot to our team, and feedback like yours motivates us to continue delivering beautifully made bedding that our customers can rely on. Thank you once again for choosing Hampton and Astley.

Réponse de Hampton and Astley

31 déc. 2025

Hi Charlotte,

Thank you so much for your five-star review! We’re thrilled to hear that you consider this the best bedding you’ve ever owned. Knowing how soft, warm, and luxurious it feels on your skin truly means everything to us, as quality and comfort are at the heart of what we create.

To be called your favourite bedding is the highest compliment, and we’re so grateful you chose us. We hope it continues to bring you comfort and beautiful rest for a long time to come! Thank you once again for choosing us!

Réponse de Hampton and Astley

31 déc. 2025

Hi Selma,

Thank you so much for your five-star review! We’re delighted to hear how much you love the towels and that they feel as luxurious and soft as we intended. Creating products that bring a sense of everyday indulgence into your home is at the heart of what we do, so it means a great deal to know they’ll be such a well-used and loved part of your household.

Your kind words genuinely motivate our team, and we’re so grateful you chose us. We hope your towels continue to bring you comfort and enjoyment for many years to come. Thank you once again for choosing us!