Over the months I have bought from Happen their customer service has really improved. Since Ellie especially has been dealing with my account it has felt extremely efficient, friendly and so helpful,... Voir plus
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Lisez les avis des autres
I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Voir plus
L'entreprise a répondu
Emily's a breath of fresh air. I had an issue and she sorted everything out nothing was too much trouble. Everything up to now has been a positive experience. Thank you for all your help. Much appreci... Voir plus
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Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Coordonnées de contact
Royaume-Uni
- help@happen.co.uk
- happen.co.uk
3,9
Bien
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I’m so happy with what I’ve achieved .
I’m so happy with what I’ve achieved .
Unfortunately this is going to be my last order due to your price increase .
11 septembre 2025
Avis spontané
Réponse de Happen
Hi there, we’re really pleased to hear how happy you are with your results – that’s fantastic! We’re sorry to hear you’re thinking of stopping due to the price increase. We’d love the chance to look into your file and see if there’s anything we can do to support you further, but we can’t locate your details from this review alone. If you wouldn’t mind emailing Emily directly at emily.singh@happen.co.u, she’ll be more than happy to help.
Kind regards,
The Happen Team
Kaz from Happen customer service
Kaz from customer services does an excellent job if you have any issues they are dealt with quickly always rings back when she tells you excellent service
11 septembre 2025
Avis spontané
Réponse de Happen
Dear Gary,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Kaz from our Customer Services team provided you with excellent support and timely assistance. We pride ourselves on delivering reliable service and it’s great to know Kaz is consistently meeting those standards.
If you ever need any further help, please don’t hesitate to reach out. We truly appreciate your kind words and your trust in Happen Pharmacy.
Kind Regards,
The Happen Team
Diviki Pillay was quick to respond and…
Diviki Pillay was quick to respond and very helpful answering my query efficiently.
10 septembre 2025
Avis spontané
Réponse de Happen
Dear Patient,
Thank you for your kind feedback! We're delighted to hear that Diviki Pillay was able to assist you promptly and efficiently. At Happen Pharmacy, we’re committed to providing excellent service, and it’s always great to know when our team members make a positive impact.
If there's anything else we can help you with, please don’t hesitate to reach out.
Kind regards,
The Happen Team
Sorted quickly
Had a slight problem but it was resolved very quickly thanks for your help Emily
8 septembre 2025
Avis spontané
Réponse de Happen
Dear Christine,
Thank you very much for your kind feedback. We’re delighted to hear that your issue was resolved quickly and to your satisfaction. Providing excellent customer service is very important to us, and we’re glad Emily was able to assist you effectively.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch. We’re always here to help.
Thank you for choosing Happen Pharmacy.
Kind regards,
The Happen Team
Juanita is a credit to Happen!!
I spoke with a lovely lady called Juanita. She was most helpful, understood my issue and took steps to resolve the matter.
5 septembre 2025
Avis spontané
Réponse de Happen
Dear Geraldine,
Thank you so much for your kind words and for taking the time to share your experience!
We're absolutely delighted to hear that Juanita was able to assist you so effectively. She truly is a valued member of the Happen team, and your feedback will mean a lot to her. We'll be sure to pass this along!
If there's anything else we can help you with in the future, please don't hesitate to reach out.
Kind Regards,
The Happen Team
Réponse de Happen
Dear Carli,
Thank you — we truly appreciate your kind words.
We’ll be sure to pass your message on to Kimel. Your feedback means a great deal to our team, and it’s always a pleasure to hear from patients like you.
We're so pleased to hear you had a positive experience with our service. If there’s ever anything else we can help with, please don’t hesitate to reach out.
Kind regards,
The Happen Team
Do not buy from these people, no interest in improvement either. Far far better services elsewhere.- A week of chasing before any movement.
In response to your condescending reply to my review. Arguing with me isn’t going to change my review for the better or make me recommend your company.
Your calls are apparently recorded, your advisor told me you did not have my images, either the one uploaded by myself to the portal then again from my email. You can try and twist her words to suit yourself all you like it doesn’t change what I was told. I ordered on Tuesday and it took you till the following Monday to successfully upload my photo from my email or so your advisor told me. You passed my order for clinical approval on Tuesday, 7 days from my initial order. As I stated in my initial review, a week of chasing you.
I was pleased that your initial response was one of improving your customer experience but clearly that is not the case. Now you are just telling lies to try and dismiss my review.
Utterly disgusted with your behaviour.
My initial review below -
I wouldn’t say I have a great experience with Happen. The initial ordering process was simple enough, after payment was taken I was then asked to upload photo evidence via the online portal, again simple enough. However the following evening I checked the portal to see one of my photos was declined, this concerned me because it had been declined hours prior to me checking and I have no notification at all.
I uploaded a new image, I hoped it would be checked within 24 hours the same as the first images I had uploaded. Two days later I decided to call to be told they don’t have the new image that I uploaded to the portal even though it showed as under review.
The person I had spoke to asked me to email the image instead, she sent me an email to reply to, I sent the image via return email and had email confirmation that the image was received.
Three days later nothing.
I called again and again was told they didn’t have the image, even after confirming they had it.
Third time lucky after I emailed again to both the email addresses I was given, I called to ask them to check they had it because I was starting to get rather frustrated. A further 24 hours later I had confirmation that my order was now passed for clinical review, 7 days to pass for clinical review.
I have to say the pharmacy they are partnered with are much more efficient! Within 24 hours the pharmacy had called me, approved my order and dispatched it.
Overall I wouldn’t order again and cancelled the subscription, the side of ordering that appears to be from the Happen side of things needs reviewing. I couldn’t deal with the anxiety and frustration again. They need to have a word with the pharmacy partner and follow their lead.
25 août 2025
Avis spontané
Réponse de Happen
Hi Lisa,
Thank you for leaving your review. We are genuinely sorry to read that you felt anxious and frustrated during your order process — this is never the experience we want for any of our patients. That said, in order to provide full clarity, we have carefully reviewed your file from the point your order was created through to dispatch. The factual timeline differs from what you’ve described, so we would like to share the exact sequence of events for transparency:
Day 1 (Order placed)
Your order was successfully submitted, and your ID/medical photos were uploaded to our portal the same evening. During the initial verification process, one image did not meet the required standard and was declined. The status was updated promptly in your portal. We actively encourage patients to use the online portal for real-time updates and to track the progress of their order.
Day 2 (New photo upload)
You uploaded a new image via the portal. At this point it showed as “under review” but had not yet been validated. This is normal, as every resubmission must be checked manually before being released to the clinical team.
Day 3 (First phone call & email confirmation)
You called our team to query the upload. Our agent confirmed that the new image had not yet cleared the verification stage and, to avoid further delay, invited you to send it by email. You emailed it the same day, and we attached the file directly to your order.
Day 4 (Clinical review release)
Once the documents were verified, your order was immediately released to the prescribing pharmacy for clinical review.
Day 5 (Pharmacy approval & dispatch)
Within 24 hours of receiving your order, the pharmacy completed their review, approved your prescription, and dispatched your medication to you.
From the time your order was placed to the time it was dispatched, the process took five working days. This additional time was due to the incorrect document provided initially, which required re-submission. Nevertheless, our team worked to ensure your order progressed as quickly as possible. This sits fully within our expected service standards and does not reflect a week of inactivity. At no stage were your documents “missing” — they were in the process of being checked and validated, which is a necessary step for patient safety and regulatory compliance.
We appreciate that, from your perspective, the process felt longer and unclear, particularly while you were waiting for updates. We also understand that re-uploading and resending photos can cause frustration. However, it is important to note that your order was processed correctly once valid documentation was received, and there were no undue delays caused by our team.
Your feedback about communication is extremely valuable, and we are actively working on improving our systems to ensure clearer and more timely notifications.
We are sorry that this experience left you dissatisfied, and we respect your decision to cancel your subscription. However, we hope this detailed breakdown reassures you that your order was handled correctly and efficiently, in line with the clinical and safety standards we must uphold.
Thank you again for your feedback it helps us to continue refining and improving our service.
Kind Regards
The Happen Team
Réponse de Happen
Dear Sam,
Thank you so much! We’re so happy to hear you’re loving both the product and our service. Your support means the world to us!
If you ever need anything, we’re always here to help.
Kind regards,
The Happen Team
Top notch service from start to finish
Top notch service from start to finish. Even gave me a courtesy call regarding my order and gave some really informative advice. When I called back, call was handled quickly, transferred efficiently and professionally and the chap was really helpful. Updates on website for my order regularly too. 10/10 xxx
5 septembre 2025
Avis spontané
Réponse de Happen
Dear Karen
Thank you so much for your kind words and wonderful feedback. We’re delighted to hear that you had such a positive experience with our team, from the courtesy call and advice to the efficient handling of your queries and order updates.
Providing safe, supportive, and professional service is always our priority, and it’s fantastic to know we were able to meet your expectations. Your 10/10 rating means a lot to us, and we’ll be sure to share your comments with the team.
We truly appreciate your trust in us and look forward to continuing to support you on your treatment journey.
Kind regards,
Happen Team
Réponse de Happen
Dear Paige,
Thank you for taking the time to speak with us and allowing us to clarify the issues you’ve experienced.
We understand how frustrating the lack of updates can be and sincerely apologize for any inconvenience caused. We're glad you were able to speak with both a member of our Validation Team—who confirmed your information—and our Complaints Handler, who assured you that your file is being reviewed as a priority.
Please rest assured that we are actively working on your file and doing everything we can to get your order processed and dispatched as soon as possible. You will be updated as soon as there is further progress.
Thank you again for your patience and understanding.
Kind Regards,
The Happen Team
I spoke to Kaz this afternoon
I spoke to Kaz this afternoon. Kaz was a joy to speak to and understood my query.
Kaz has managed to sort out my query and put my mind at ease.
If I need further help she has offered to help.
She sorted me out after many calls been answered in South Africa who were giving me incrrect information.
Kaz thank you so much xxx
4 septembre 2025
Avis spontané
Réponse de Happen
Dear Gillian,
Thank you so much for your kind words and for taking the time to share your experience.
We’re absolutely delighted to hear that Kaz was able to assist you so effectively and put your mind at ease. It's always our goal to provide clear, supportive, and compassionate service, and we're so pleased Kaz made such a positive impact.
We’re sorry to hear about the earlier confusion, but very glad it was resolved. Should you need anything further, please don’t hesitate to reach out—Kaz and the rest of our team are always happy to help.
Thanks again for your feedback—it truly means a lot!
Kind Regards,
The Happen Team
Juanita.
Juanita.
Thank you for our positive conversation and you recognising I had been incorrectly charged.
Until my prescription and billing is processed correctly it would be wrong of me to give 100% satisfaction.
The following has no impact on your personal interactions….
The portal is constantly challenging, I’m happy to update, but then it doesn’t and it renders you wondering and chasing prescriptions??
Pricing should be clearer and upfront.
It does not state if you prefer to transfer to a different provider how to?
You never ever get the surgical med wipes, which were in the advertised price?
3 septembre 2025
Avis spontané
Réponse de Happen
Dear Sarah Hughes,
Thank you for taking the time to share your feedback.
We’re glad to hear that your conversation with Juanita was positive and that she was able to acknowledge the incorrect charge — your recognition of her efforts is truly appreciated.
We also understand and respect your decision to withhold full satisfaction until your prescription and billing issues are fully resolved. Your concerns regarding the functionality of the portal, lack of clarity in pricing, and missing items such as the surgical med wipes are absolutely valid, and we sincerely apologise for the inconvenience you've experienced.
Please be assured that your comments have been passed along to the relevant teams, and we are committed to reviewing and addressing these areas for improvement. Transparency, reliability, and ease of service are priorities for us, and your feedback is invaluable in helping us move closer to those standards.
If there’s anything we can do in the meantime to support you further, please don’t hesitate to get in touch.
Kind Regards,
The Happen Team
Farhad sayed was great and very…
Farhad sayed was great and very helpful and supportive
3 septembre 2025
Avis spontané
Réponse de Happen
Dear Zahra,
Thank you for your thoughtful feedback. We’re pleased to hear that Farhaad provided you with great support and assistance. Your kind words mean a lot, and we’ll be sure to pass them along to him.
Kind regards,
The Happen Team
Kind regard,
The Happen Team
Réponse de Happen
Dear Rosie,
Thank you for your kind words. We’re delighted to hear that Farhaad was able to assist you with such helpfulness and kindness. Your feedback is greatly appreciated, and we will be sure to share your comments with him.
Kind Regards,
The Happen Team
Farhaad was very kind and helpful
3 septembre 2025
Avis spontané
Réponse de Happen
Dear Carla,
Thank you for your kind feedback. We are pleased to hear that Farhaad was helpful and provided you with excellent support. Your positive comments are greatly appreciated and will be passed on to him.
Please do not hesitate to contact us if you require any further assistance.
Kind regards,
The Happen Team
Incompetent, Not to be trusted, AVOID
Sadly after 4 rounds of treatment that went well the company took my money didn’t send out treatment and tried to keep the funds. I chased them for weeks on two separate orders full of passive aggression and empty promises. Not to be trusted avoid.
22 août 2025
Avis spontané
Réponse de Happen
Hi there, we’re really sorry to read this and appreciate you taking the time to write your review however We’ve tried to locate your account but haven’t been able to without your details. As we’ve already requested these and haven’t received a response, we’re currently unable to verify your review. Please feel free to send us a private message or contact us directly at emily.singh@happen.co.uk. our team will be more than happy to assist you.
Just to clarify our process: we never take payment without sending treatment. If something prevents dispatch (for example, a clinical or pharmacy check), we always contact the patient and either resolve the issue or arrange a refund in line with our policy. You mention having had four successful rounds of treatment, which shows that things had been working well previously, and we’d like the chance to understand what went wrong here so we can put it right.
We genuinely want to help—once we have your details, our Customer Care team will prioritise your case.
Kind regards,
Happen
Really great service from the Happen…
Really great service from the Happen team - highly recommend
2 septembre 2025
Avis spontané
Réponse de Happen
Dear Viv
Thank you very much for your positive feedback! We’re delighted to hear that you had a great experience with the Happen team. Your recommendation means a lot to us. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind Regards,
The Happen Team
Initial confusion sorted out
Initially there has been a bit of confusion over exactly which medication I'm getting but I'm happy it's now been resolved. Spoke to Kirshan about timing of deliveries and he was very helpful.
2 septembre 2025
Avis spontané
Réponse de Happen
Thank you for your feedback! We're glad to hear the issue around your medication has been resolved and that Krishan was able to assist you with your delivery queries. If you ever need anything else or have further questions, please don’t hesitate to get in touch. We're always here to help!
Kind Regards,
The Happen Team
Poor.
Poor.
I'm very disappointed.
Not a good impression.
I placed an order on August 26, 2025.
The amount of £138.10 is pending in my bank account.
I haven't received any updates regarding my order.
I haven't received any replies to my emails.
Update:
After posting this negative comment, Kaz contacted me and was very helpful. I received the order.
1 septembre 2025
Avis spontané
Réponse de Happen
Dear Katarzyna
Thank you for your message.
I’m really sorry to hear how disappointed you’ve been — I completely understand how frustrating this situation must feel, especially when you’ve been waiting without clear updates.
Please be assured that we have been in contact with you. Emails have been sent, and a member of our team has also spoken with you by phone to address your concerns.
Your order, placed on August 26th, has been approved and is now being prepared for dispatch. You will receive a confirmation email along with tracking details as soon as it has been shipped.
We truly appreciate your patience and are very sorry for the inconvenience caused. If there’s anything more we can do to support you, please don’t hesitate to let us know.
Kind regards,
The Happen Team
Réponse de Happen
Hi Carla,
Thank you for the lovely feedback! We're so pleased to hear that McKyle was supportive and that you had a great experience.
We’ll be sure to pass your kind words along to him. If there's anything else we can help you with, just let us know!
Kind Regards,
The Happen Team
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