This company's customer service needs a major improvement. Their refund process is non-existent. The woman I am dealing with, Luna, keeps ignoring my questions about my refund. Doesn't even address... Voir plus
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Harper lane melbourne is a scam. A cheap knock off Chinese company supplying poor quality inferior products that are nothing like their advertised product. Returns are a nightmare, initially offerin... Voir plus
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Harper Lane advertises 1 thing and delivers a very bad product. What is on the site is not what you receive. Even the Return Policy you have to pay for. They offer you a choice which means you pay... Voir plus
Selling a cute plush silk lined with whinnie the poo bunny for $60 what came was nothing like the picture and it was the size of my hand. Tried contacting the company several times with no response. N... Voir plus
L'entreprise a répondu
1,4
Mauvais
437 avis
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A répondu à 32 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Harper Lane products are rubbish!
Harper Lane advertises 1 thing and delivers a very bad product. What is on the site is not what you receive. Even the Return Policy you have to pay for. They offer you a choice which means you pay for any kind of refund.
They pay for replacement - you pay for shipping.
You return - you pay for shipping and it takes a month before they process it.
They give you a partial refund of 15%.
Either way, you paid for cept!
22 juillet 2026
Avis spontané
This company's customer service needs a…
This company's customer service needs a major improvement. Their refund process is non-existent. The woman I am dealing with, Luna, keeps ignoring my questions about my refund. Doesn't even address it in her responses but asks for me to send photos of the outfits and for me to keep the items and that I can donate, gift them. I just want my refund back.
16 juillet 2026
Avis spontané
Réponse de Harperandlane
We are deeply sorry for the frustrating experience you had and for the breakdown in communication regarding your refund.
It appears there was a misunderstanding. A new shipment was sent out because we believed the offer for a replacement had been accepted.
We want to make this completely right for you. We have officially processed a full refund for both orders.
Best regards,
The Harper & Lane Team
Do not buy from this company
Do not buy from this company. They do not take returns if you decide not to keep the item. The quality is low and my top looked like a cheap uniform top. My only mistake was not reading the reviews.
6 juillet 2026
Avis spontané
Réponse de Harperandlane
We are very sorry to hear about your experience and that you are disappointed with the quality of your top. We always strive to provide the best service and products, so we would love the opportunity to look into this and find a solution for you.
Please reach out to our team directly at support@harperandlane.com with your order details. We are here to help and want to make this right.
Best regards,
The Harper & Lane Team
Harper lane melbourne is a scam
Harper lane melbourne is a scam. A cheap knock off Chinese company supplying poor quality inferior products that are nothing like their advertised product. Returns are a nightmare, initially offering g a 10% refund to keep the items raising it to 20, then 30%. They don't want their rubbish back either. Buyer beware. Steer clear of this one
24 juin 2026
Avis spontané
Réponse de Harperandlane
Hello Jen,
We understand your frustration with your recent purchase, but you have left this review on the wrong business page.
Your review is directed at "Harper lane melbourne," which is not our company. We have no connection to them, and we do not use the return practices you mentioned.
Since this is a case of mistaken identity, could you please remove this review and place it on the correct shop's profile? This will help ensure the right company is held accountable.
Thank you for your understanding, and good luck resolving this with the correct store.
Sincerely,
Harper & Lane Team
This is absolute nonsense! Do NOT buy from here!
This is absolute nonsense! DO NOT buy from Harper and Lily. Shipping took 2 weeks from time of order. I ordered 2 pairs of sandals for $95 dollars. They were not as described. Very cheap and flimsy and smelled of chemicals upon opening the packages. The return process is absurd. Emails back and forth offering everything but a full refund trying to get you to keep the product with a 15%or 30% refund, unless you ship back to some drop box shipping address in Norway! I will be reporting to my Credit card company and the BBB. Buyer beware! *** edit*** Harper and Lilly is the SAME as HarperandLane. They have the same return policies to an international shipping address and they sell the EXACT same cheap clothing on both websites.
10 juin 2026
Avis spontané
Réponse de Harperandlane
We are very sorry to hear about your frustrating experience, but it seems there has been a misunderstanding. You have posted this review on the wrong company's profile.
We are Harper & Lane, and we are in no way affiliated with Harper & Lily. We do not sell their products, nor do we share their shipping or return policies.
To ensure that the right business is held accountable and to prevent other shoppers from being misled, we kindly ask that you remove this review from our page and post it on the official Harper & Lily profile instead.
We hope you manage to resolve this quickly with your credit card company!
Selling a cute plush silk lined with…
Selling a cute plush silk lined with whinnie the poo bunny for $60 what came was nothing like the picture and it was the size of my hand. Tried contacting the company several times with no response. Now when i go to the website a redirect page comes up says “ascend to discord domain” BE WARE DO NOT BUY FROM THIS SITE EVEN CLOTHES.
5 juin 2026
Avis spontané
Réponse de Harperandlane
Thank you for your feedback. We believe this review was meant for another online store.
We do not sell "Winnie the Pooh bunny" plush toys, and our website has no connection to Discord redirects. It seems you may have unfortunately bought from a misleading site with a similar name.
Could you please check your order confirmation or bank statement? If this was indeed meant for another shop, we would appreciate it if you could remove or update this review.
Kind regards,
Harper & Lane
Well
Well, the reply to my review was infuriating! They claim not to offer 30% refunds even tho the refund eventually arrived in my account, said there was no record of me and the reveiw must've been for some other store.
6 juin 2026
Avis spontané
Réponse de Harperandlane
Hi Bridie,
Thanks for following up. To clarify our earlier response: we replied that way because we couldn't find the name Bridie Willett in our customer records, which is why the review initially appeared not to relate to an order with us. We weren't dismissing your experience , we simply had no matching details to go on.
We'd like to look into this properly. Could you email us at support@harperandlane.com with your order number or the email address you used to place the order? Once we can link it to an order in our system, we'll review what happened with your refund and the items, and find a fair solution.
Kind regards,
Harper & Lane
Réponse de Harperandlane
Thank you for the wonderful 5-star review! We're thrilled you enjoyed our selection, quality, and service. Hope to see you again soon!
Kind regards,
The team
Shoes are Wonderfully made.
Shoes are Wonderfully made.. fit perfect for my size.. eceive many compliments as to how they look..
& appreciate H L keeping me posted re shipping info
I Plan to order another pair in another color !!
1 juin 2026
Avis spontané
Réponse de Harperandlane
Thank you for the wonderful 5-star review! We're thrilled you enjoyed our selection, quality, and service. Hope to see you again soon!
Kind regards,
The team
Harper and Lane does not stand behind…
Harper and Lane does not stand behind their products - once you purchase something, consider it yours. They do not want their product any more than you will. Their products are cheap. You can return, but beware - you will pay their fees which is more than double than the Postal Service.
1 mai 2026
Avis spontané
Réponse de Harperandlane
Thank you for your feedback, and we're sorry your experience didn't meet expectations. We'd welcome the chance to look into your return and address your concerns. Please contact us at support@harperandlane.com so we can help. We're always working to improve.
Clothes well made and true to picture…
Clothes well made and true to picture and description
14 mai 2026
Avis spontané
Réponse de Harperandlane
Thank you for the kind words! We're delighted the quality and fit met your expectations. Hope to see you again soon!
Terrible
Terrible. Cheap quality. Disputing the charges. Deceiving webstite. Comes from China.
8 mai 2026
Avis spontané
Réponse de Harperandlane
We're sorry to hear you're unhappy with your purchase. We'd like the opportunity to address your concerns directly and find a fair resolution. Please reach out to us at support@harperandlane.com so we can review your order and discuss the issue, including any dispute on the charge. We take feedback about our products and website seriously and want to make this right.
Avoid this Company!
My experience with this company (Haper & Lane) was extremely disappointing. The issues are too extensive to fully detail here, but I strongly recommend avoiding them. This is actually the first review I’ve ever felt compelled to leave, which should say a lot about how dissatisfied I am. Unfortunately, the problems went far beyond poor customer service — the quality of their work/products was far below acceptable standards.
5 mai 2026
Avis spontané
Réponse de Harperandlane
We're truly sorry to hear about your experience, and we understand your frustration. This isn't the standard we hold ourselves to, and we'd genuinely like the chance to make things right. Please reach out to us directly at support@harperandlane.com so we can look into what happened and find a resolution. We appreciate you taking the time to share this, it helps us do better.
Excellent customer service
Excellent customer service! And extremely happy with my darling new pants!
1 mai 2026
Avis spontané
Réponse de Harperandlane
Thank you so much for the kind words! We're so happy to hear you had a great experience with our team and that your new pants are already a favorite. Enjoy them, and we hope to see you again soon!
We’ve thoroughly enjoyed the website…
We’ve thoroughly enjoyed the website layout as we window shop and make decisions. Merchandise delivery is in good timing and a great value for the price.
24 avril 2026
Avis spontané
Réponse de Harperandlane
Thank you so much for the lovely review! We are delighted to hear you enjoy browsing the website and that your orders have been arriving in good time and at great value. We hope your next shopping visit leads to another great find!
The Harper and Lane Team
Love the earrings!
Love the earrings!!
Challenging to return the dress
Very kind electronic responses.
4 avril 2026
Avis spontané
Réponse de Harperandlane
Thank you for your feedback! We are so glad you love the earrings. We are sorry to hear the return process for the dress felt challenging, and we appreciate your patience with our team. We are always looking for ways to make things easier for our customers, so your input is truly valued. Please feel free to reach out if there is anything else we can help with.
The Harper and Lane Team
The clothes fit well and looked like I…
The clothes fit well and looked like I spent a lot of money on the outfit instead of $65.00
The quality was very good.
14 avril 2026
Avis spontané
Réponse de Harperandlane
Thank you for the wonderful review! That is exactly what we aim for, great quality and style at a price that feels like a win. We are so glad the outfit fit well and made an impression. We hope to see you again soon!
The Harper and Lane Team
Blouse Purchase
I've purchased this blouse before and I loved it so much I wanted two more. I ordered size small, as I previously did. The Blue and White blouse fit well, but the multi-colored one was much larger and with a boxier fit more like a Medium.
20 avril 2026
Avis spontané
Réponse de Harperandlane
Thank you for your continued support, it means a lot that you loved the blouse enough to order it again! We're glad the Blue and White one worked out well. We're sorry to hear the multi-colored version fit differently, as sizing consistency is something we take seriously. Please don't hesitate to reach out to us directly so we can make this right for you.
The Harper and Lane Team
Réponse de Harperandlane
That's great to hear! We're thrilled you love the jacket and that your order arrived quickly. We hope to see you again soon!
The Harper and Lane Team
IF YOU'RE HERE, YOU'VE BEEN BURNED, EH?
SCAMMERS! Does not guarantee their products quality, refuses to take low quality clothing back. Puts customers in a, "loop," asking for photos, explanations, and various other stalls and not forthright in refunding as stated in harper/lanes refund policy.
These company's should be invited off the world wide web -
26 mars 2026
Avis spontané
Réponse de Harperandlane
Thank you for sharing your experience, and we're truly sorry to hear you felt let down. This is not the standard of service we strive for, and we understand how frustrating it can be when a return process feels unclear or drawn out.
We do ask for photos and details to properly assess quality concerns, but we hear you that this can feel like a lengthy process. We would love the opportunity to make this right. Please reach out to us at info@harperandlane.com directly and we will do our best to resolve this for you promptly.
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