This company's customer service needs a major improvement. Their refund process is non-existent. The woman I am dealing with, Luna, keeps ignoring my questions about my refund. Doesn't even address... Voir plus
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Harper lane melbourne is a scam. A cheap knock off Chinese company supplying poor quality inferior products that are nothing like their advertised product. Returns are a nightmare, initially offerin... Voir plus
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Harper Lane advertises 1 thing and delivers a very bad product. What is on the site is not what you receive. Even the Return Policy you have to pay for. They offer you a choice which means you pay... Voir plus
Selling a cute plush silk lined with whinnie the poo bunny for $60 what came was nothing like the picture and it was the size of my hand. Tried contacting the company several times with no response. N... Voir plus
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1,4
Mauvais
437 avis
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A répondu à 32 % de ses avis négatifs
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This company is a SCAM
This company is a SCAM! Doesn't deserve one star. Photos of products are phoney and there is no way to get a refund. It's a total rip-off!!
17 novembre 2025
Avis spontané
Réponse de Harperandlane
Hi Laura,
We’re truly sorry to read about your experience and understand how upsetting it can feel when a purchase doesn’t meet your expectations especially when there are concerns around fit and the return process. This is certainly not the level of service we aim to provide.
Our team has already reached out to you directly from support@harperandlane.com
to address this and help resolve the situation. If you haven’t seen our message yet we kindly suggest checking your spam or junk folder or you’re welcome to reply there so we can assist you further.
We are here to help and would really appreciate the opportunity to make this right for you. Thank you for bringing this to our attention your feedback is important and helps us continue to improve.
Warm regards,
Your Harper & Lane Support Team
I ordered items for a trip weeks ago…
I ordered items for a trip weeks ago and they are now not coming until after I leave. I am sending back all the items upon my return and notifying my credit card company. I should have looked at these reviews prior to purchase. They deserve no stars. Horrible communication also.
18 décembre 2025
Avis spontané
Réponse de Harperandlane
Hi T Biron,
We’re truly sorry to hear about your experience and understand how disappointing it can be when an order doesn’t arrive in time for an important trip. We also regret that the communication around your order didn’t meet your expectations.
We’d really appreciate the opportunity to look into this more closely and see how we can best support you moving forward. Please feel free to reach out to us directly at support@harperandlane.com
with your order number or any details that can help us locate your purchase.
Our team is here to help and committed to finding a resolution for you. Thank you for taking the time to share your feedback.
Warm regards,
Your Harper & Lane Support Team
Cheap products and impossible to return
Products were super cheap, not like what was shown and advertised. And they have made it impossible to return the items - there is no customer service pone number and they only send back automated emails when trying to return.
16 décembre 2025
Avis spontané
Réponse de Harperandlane
Hi Pedro,
We’re truly sorry to read about your experience. We understand you felt the item quality did not match what you expected, and that the return process and communication felt difficult and automated. We know how frustrating that can be, and this is not the experience we want for our customers.
We are here to help and would really appreciate the chance to look into your order directly so we can assist you properly and work toward a resolution. Please email us at support@harperandlane.com
with your order number or the email address used at checkout, and a member of our team will respond personally as soon as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Warm regards,
Your Harper and Lane Support Team
totally misrepresented products
Absolutely horrible. The boots on the website appeared to be of high quality. The product received was cheap and crappy plastic. Four emails so far and they still refuse to authorize a return. I will be doing a stop payment with the credit card. Clearly a horrible company.
13 décembre 2025
Avis spontané
Réponse de Harperandlane
Hi Tracy,
We’re truly sorry to hear about your experience. We understand your main concern is that the boots you received did not match the quality or materials shown on our website, which can be incredibly frustrating and disappointing.
Our team is here to help and wants to make this right for you. We’ve reached out to you directly from support@harperandlane.com
to address your concern and guide you through the next steps. If you haven’t seen our message yet, we kindly suggest checking your spam or junk folder, or you’re welcome to reply directly to that email so we can assist you further.
Thank you for taking the time to share your feedback—it helps us improve and better support our customers.
Warm regards,
Your Harper & Lane Support Team
Harper and Lane doesn't deserve even 1 star!
Harper and Lane doesn't deserve even 1 star. I ordered a jacket and what i received is nothing like the picture in their ad. The material is cheap, thin and flimsy. When I voiced my displeasure and requested a refund, a long trail of emails have ensured, offering 20% of the jackets cost, or a replacement .
I doubt I will ever receive my refund and the jacket is so cheap I can't even donate it.
13 décembre 2025
Avis spontané
Réponse de Harperandlane
Hi Jenine,
We’re truly sorry to read about your experience. We understand your main concern is that the jacket you received didn’t match the photos/quality you expected, and that the refund process has felt drawn out and frustrating — that’s not the experience we want for you.
We’re here to help and would really like to look into your case so we can resolve this properly. Please email us at support@harperandlane.com
with your order number (or the email address used at checkout), and if possible, a couple of photos of the item you received. Once we locate your order, our team will review everything and get back to you with the next steps as quickly as possible.
Warm regards,
Your Harper & Lane Support Team
BEWARE
If I could rate this no stars, I would. Beware that it is impossible to return an item for refund. They will stall with multiple return emails offering a discount on your next purchase rather than refund your money and then the will stop emailing. Wish I had known this before purchase. I was returning because of a size issue but also product was cheap looking.
5 décembre 2025
Avis spontané
Réponse de Harperandlane
Hi TB,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet expectations, and we regret any frustration this situation may have caused.
After reviewing your case, we agree that your experience fell short of the level of service we strive to provide. Our support team has reached out to you directly from support@harperandlane.com
to follow up and assist further. If you haven’t seen our message yet, we kindly recommend checking your spam or junk folder, or you’re welcome to reply there at your convenience.
We appreciate you bringing this to our attention, as feedback like yours helps us continue improving. Please know that we are here to help and remain committed to resolving this for you.
Warm regards,
Your Harper & Lane Support Team
If I could give this company a -5 I…
If I could give this company a -5 I would. I ordered a coat off their site for my wife first off it took 3 weeks to receive. When I did receive it it is way to big. Two it is made of very poor quality material,It looks nothing like what they are advertising. So I try to get a refund, first they offer me a new coat which I do not want, then they try to offer me a 20% refund which I DO NOT WANT. They are offering me these things saying I don't even need to return the merchandise. That right there should tell anyone that this is a bogus company.I want a full refund just as their website says. You have a 30 day return policy. Now they won't even answer my emails at all. I think I'll contact a lawyer since they don't want to follow there own return policies. I lost over $100. This is a scam site 100%. Update!! After filing a dispute with my credit card company and threatening to take legal action I got an email apologizing for the whole situation and another email saying my money will be refunded in full. I really didn't want it to come down to this and it shouldn't have when I tried to follow THEIR return policy. But at the end of the day I'm glad I'm getting my $107 back.
5 décembre 2025
Avis spontané
Réponse de Harperandlane
Hi Dennis,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you've had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
If I could give them zero stars
If I could give them zero stars, I would. I ordered a couple shirts and shoes from them. Cute in the photos. They emailed me daily about the order and delays. One pair of shoes was on back order and I requested to cancel that order, no problems there. The other stuff arrived three weeks later, poor quality, didn’t look like what I had ordered. I contacted them to do a return. Silence. I emailed again. Silence. And again. Nothing. We are well past 60 days, so I’m eating this money. This whole time I’m trying to get ahold of them and not only do they not answer, there’s no advertisements from them. Until today, when I got a “We miss you” advertisement to their website. Ha, no thanks. Buyers should 100% skip this site.
1 octobre 2025
Avis spontané
Réponse de Harperandlane
Hi Lori,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you've had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Don't buy here...
Purchased what I thought was a beautiful coat, turned out to be a cheap piece of junk. Really thin material, no lining, didn't fit. Never again.
7 décembre 2025
Avis spontané
Réponse de Harperandlane
Hi Heather,
After reviewing your case, we agree that your experience did not meet our standards of service. We're truly sorry to hear that the coat you purchased did not meet your expectations — we understand how frustrating that can be.
We've reached out to you directly to address your concern from support@harperandlane.com
. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
If I could give a ZERO star that's what…
If I could give a ZERO star that's what they deserve. I purchased a dress for around $59 and the product is garbage. NOTHING like the photos on their website. Clearly they were all AI-generated and I should have known better. But the website states they have a 30-day return policy, so I though it was worth the risk. NO! I was wrong. When I contacted the company as instructed on their returns info page, their response was to offer me only 20% refund! And that is after they offered to send me a new item for $12.95 shipping charge!! Their stated refund policy is completely false. I finally gave up and threw away the dress and lost $59. They are clearly a FRAUDULENT company. DO NOT BUY!!
20 octobre 2025
Avis spontané
Réponse de Harperandlane
Hi Mandi,
We’re truly sorry to read about your experience with your dress and the frustration around the quality and refund you received. What you described is not the level of product or support we want any of our customers to experience, and we completely understand why you’re upset.
We’re here to help and would really like to take a closer look at what happened so we can make this right for you. When you have a moment, please reach out to us at support@harperandlane.com
with your order details so our team can review your case in full and work on a better resolution together with you.
Thank you for giving us the opportunity to address this.
Warm regards,
Your Harper & Lane Support Team
A POOR QUALITY COAT, NOT AT ALL AS ADVERTISED
I finally received the "coat" nearly 2 weeks after ordering it. It was not a coat at all, made of thin fabric that wouldn't even qualify as a sweater, much less a winter coat. It was not "oversized" as described & was too small to fit as a regular coat, much less an oversized one that would allow me to wear a cardigan or thick sweater underneath. And it was overpriced, not worth anything near the $62.91 I paid for it once I had it in hand & could see the poor quality of the fabric & workmanship.
After emailing Harper & Lane to request the address to send the coat back to, I received an email asking me to send them a photo of the coat. I refused (the camera on my phone is broken). I fired back an email advising them I couldn't send a picture & that if they did not give me a return address & an RA# (if required) within 24 hrs, I would contact my bank & request a chargeback from Visa for the item being not as described.
I received a reply the next day from "Susan" stating that upon further review, they realized that: "We did not help you as we should have and we should have resolved your issue much earlier, without adding any extra hassle on your side. I am very sorry that this did not happen sooner. To make this right and to avoid any further inconvenience for you, you may keep the item, and we have initiated a full refund for your purchase. There will be no restocking fees, no return shipping costs, and no need for a Return Authorization number or return address. Depending on your bank or card issuer, the refund will typically appear on your account within 1–3 business days."
Sure enough, my credit posted 48 hrs. later. I only wish I had bothered to look up reviews of this seller online BEFORE ordering from them.
DON'T BUY ANYTHING FROM HARPER & LANE!
22 novembre 2025
Avis spontané
Réponse de Harperandlane
Hi Arcy,
We regret that your experience with us didn’t meet your expectations. It’s clear from your message that the product and communication process fell short, and that’s never the outcome we want for our customers.
We’re glad to know that your refund was processed promptly, and we truly hope this helped bring some resolution to the situation. If there's anything further we can assist you with, our team is always here to help at support@harperandlane.com
.
Warm regards,
Your Harper & Lane Support Team
I never received my pantsuit and they…
I never received my pantsuit and they don’t want to help locate it from the carrier and the number they gave me doesn’t work and it hard to kept on trying
12 octobre 2025
Avis spontané
Réponse de Harperandlane
Hi Katherine,
We’re truly sorry to read about your experience. It’s clear that something went wrong with your delivery, and we understand how upsetting it feels when you’re expecting an item and things aren’t moving the way they should.
We’d really like to look into this further and help get it resolved for you as quickly as possible. If you could reach out to us at support@harperandlane.com
with your order number or any details you have, our team will be able to investigate the shipment and assist you right away.
Thank you for giving us the chance to make this right — we’re here to help.
Warm regards,
Your Harper & Lane Support Team
DON’T SHOP FROM HERE
DON’T SHOP FROM HERE! This place is a FAKE- exact same product 1/2 the price on Amazon (even the exact same images on both). It took over 3 weeks to arrive. It’s a sweater with NO TAGS and terrible quality.
24 novembre 2025
Avis spontané
Réponse de Harperandlane
Hi Nicole,
We’re truly sorry to read about your experience. Receiving a sweater that didn’t meet your expectations in quality — especially after waiting so long for it to arrive — is understandably frustrating, and it’s not the experience we want for our customers.
We’ve reached out to you directly from support@harperandlane.com
to address your concern and offer assistance. If you haven’t seen our message yet, please check your spam or junk folder, or feel free to reply to us there anytime — we’re here to help and want to make this right for you.
Thank you for bringing this to our attention — your feedback helps us continue improving.
Warm regards,
Your Harper & Lane Support Team
Continuous polite refusal to provide refunds -update
I recently ordered a pair of shoes which took several weeks to arrive, and did not fit or look as nice as it did in the photo. I have currently exchanged an email thread of 17 emails and still counting after requesting a return authorization and a shipping address to return the item. The company continues to send friendly emails explaining how much they want to serve me, but, so far, while saying they are willing to arrange a return if I am not satisfied with their arrangements, have only offered to send a new size, to send a different shoe and I pay the difference, to refund only 20 percent, and then an upgrade to 50%. I will never order from this company again. I lived in China for 10 years, and I honestly feel like I am in a tourist market where I am required to bargain back and forth until someone finally gives in. I have never experienced this in the US before.
Update: After posting my review, I received an apology and a full refund back to my credit card with the understanding that I would return the shoes to a California address. I put them in the mail today. I appreciated the opportunity to bring closure to this experience, even though the return shipping was high.
22 novembre 2025
Avis spontané
Réponse de Harperandlane
Hi Brian,
We regret that your experience wasn’t up to the mark. From what you’ve described, it’s clear that receiving the return authorization you requested became far more complicated than it should have been, and we understand how frustrating that situation can be.
We’ve reviewed the matter and have already reached out directly from support@harperandlane.com
to assist you further. If our message hasn’t reached your inbox yet, please check your spam folder or feel free to reply to us there — we’re here to help and want to resolve this properly for you.
Thank you for sharing this feedback. It’s valuable to us and helps improve the way we support our customers.
Warm regards,
Your Harper & Lane Support Team
Scam..Beware
Company has fancy website with probably AI generated photos. Ordered black 3/4 length sleeve cotton blend dress. Receive a garbage super short sleeve 100% polyester dress that wasn't even close to the photo. They refused a return unless I paid shipping and also demanded I pay shipping if I wanted a replacement.
Then started back and forth emails where they offered successive discounts.
When I disputed with my credit card they fought me multiple times tooth and nail, saying they sent the correct item and were trying to work with me, offering discounts etc.
But it was the WRONG item!
This seems to be their business model: Sell a garment for like $60 to $100. Send a different $5 piece of junk from China. A percentage of people will just accept it. The rest get 20 - 50 % discounts. So the company over all retains about 3/4 of the $$ for a garment possibly not worth 10%. If they are forced to shut down always beware for similar store opening with different name. And ALWAYS look for address and local phone number!
31 août 2025
Avis spontané
Réponse de Harperandlane
Hi Isadore,
We’re truly sorry to read about your experience, and we understand how frustrating it must have been to receive a product that didn’t meet your expectations. This is certainly not the standard we aim to uphold, and we apologize for any inconvenience caused.
We’d love to look deeper into your case to better understand what happened and find a way to resolve this for you. Please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record. Our team is here to help and ensure we make things right.
Thank you for giving us the chance to address your concerns — we’re committed to providing a positive experience for all of our customers.
Warm regards,
Your Harper & Lane Support Team
Terrible experience
Terrible experience. After waiting almost a month to receive my orders, I got cheaply made garbage that looked nothing like the images shown on their website nor did they match the description shown on their website. One jacket stated in was 100% leather. It was plastic. Never again! Do not waste your money.
1 octobre 2025
Avis spontané
Réponse de Harperandlane
Hi Customer,
We’re truly sorry to hear about your experience. From what you’ve described, it sounds like there were significant issues with both the product quality and delivery time, and we understand how frustrating that must be. This is certainly not the standard of service we strive for, and we sincerely apologize for the inconvenience.
We’d love the opportunity to resolve this for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record? Our team is ready to look deeper into your case and ensure we make things right.
Thank you for bringing this to our attention — we appreciate the chance to make it right.
Warm regards,
Your Harper & Lane Support Team
Bait and switch…
Googled a particular robe that I wanted to buy and the pictures posted by HarperandLane looked like what I wanted. Paid $67.45 but when it finally arrived, it was nothing like what was pictured. I tried it on and it fit like a knee length form fitting sweater NOT a loose flowing robe. I contacted them repeatedly but kept getting a computer generated response refusing to issue a return label and take it back so they could credit my account. Instead, they wanted me to pick something else from their website, pay the difference and an additional $12.95 shipping or pay out of pocket to ship the original back in order to get a refund when they clearly sent me an item that appears nothing like the pictures. Not getting anywhere in this bait and switch mail order company. Going to file fraud with my credit card I guess. DON'T BUY FROM THEM.
23 novembre 2025
Avis spontané
Réponse de Harperandlane
Hi Kibby,
We’re truly sorry to hear about your experience, and we understand your frustration. It sounds like the item you received didn’t meet your expectations or match the images on our website, which is certainly not the experience we aim to provide.
We’d love the opportunity to make this right for you. Please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record, and we’ll work quickly to resolve this to your satisfaction.
Your feedback is very important to us, and we want to ensure we provide the best possible solution for you. Thank you for your patience, and we look forward to hearing from you.
Warm regards,
Your Harper & Lane Support Team
Scam!
Scam!! I ordered 2 items and then read the reviews, I then immediately cancelled my order and asked for a refund. They said they refunded my money, but did not! I had to change my card as suggested by my bank. I can only get a email response saying it was refunded, then saying it was shipped out 5 minutes after I ordered? (Not received any items). It also appears the product images have been taken off of other legitimate websites. Beware!
15 novembre 2025
Avis spontané
Réponse de Harperandlane
Hi Melissa,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to deal with such confusion regarding your order and refund. Please know that this is absolutely not the experience we want for our customers.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and provide clarification. If you haven’t seen our message yet, please check your spam folder, or feel free to reply directly there so we can assist you further.
Your feedback is invaluable to us, and we are committed to resolving this issue for you. Thank you for bringing this to our attention.
Warm regards,
Your Harper & Lane Support Team
I saw a photo of booties…
I saw a photo of booties that looked to be of high quality and cute. I got the cheapest vegan leather probably ever made. They "resembled" the booties I saw. I wish I had read reviews before buying from them. They are true schiesters. Stay far away. Do not be fooled.
16 novembre 2025
Avis spontané
Réponse de Harperandlane
Hi Joanne,
Thank you for sharing your feedback. We’re truly sorry to hear that the booties you received didn’t meet your expectations and that the quality was not what you were hoping for. We completely understand your frustration, especially when a product doesn't match what was advertised.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns. If you haven’t seen our message yet, please check your spam folder or feel free to reply to that email so we can assist you further.
Your feedback is invaluable to us, and we are here to help in any way we can. Thank you for bringing this to our attention — we are committed to making things right.
Warm regards,
Your Harper & Lane Support Team
Dresses were cheap and poorly…
Dresses were cheap and poorly constructed. Not true to advertising.
13 août 2025
Avis spontané
Réponse de Harperandlane
Hi Carol,
We’re truly sorry to hear about your recent experience with our dresses. We understand how disappointing it must be when a product doesn’t meet expectations, especially when it doesn’t align with the description or quality you anticipated.
We’d love the opportunity to make things right and fully understand your concerns. If you could please reach out to us at support@harperandlane.com
with your order details, we’ll look into this right away and work to resolve it as quickly as possible.
Your satisfaction is very important to us, and we’re here to help in any way we can. Thank you for bringing this to our attention.
Warm regards,
Your Harper & Lane Support Team
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