Harperandlane Avis 

I ordered two shirts in L using their size chart. The shirts arrived but were much too small. I wrote back saying I wanted replacement shirts and a way to return the first shirts at Harper and Lane's expense. First they offered credit toward different shirts and said I could sell the wron shirts, which was weird. Then, after several more emails, agreed to send me the correct shirts. Those shirts arrived, one was the correct size and the second was the same 'too small' size as before. We started emailing me again. Said I had to return the wrong shirt to Asia for a refund since it was no longer in stock. As in the entire series of transactions, it was their error, and I refused. They sent another email giving me a US address to lessen the expense of the return. Again, not my fault and they should have paid for the return and refunded my money for the shirt in the right size they no longer had.

I never received my order and they refused to refund me. They keep saying it’s still in transit. Do not trust this company; they are scammers. If there were a zero rating, I would give them zero.

Response to message below: Well, I have contacted you for the past few weeks and you denied my request for refund. Same as what you wrote below “I am sorry”. You have a useless customer service.

I bought a pair of orthopedic shoes that didnt fit me nor alleviate any pain/discomfort. I was within the return window and asked how to return. Not only did I have to send pictures, multiple emails, and KEEP turning down alternative return options (how about 30% money back and you can keep the shoes!) UGH! I had to keep repeating to them that I had no use for shoes I can't wear, and wanted a FULL refund. Then, when I finally tried to return them at USPS, I was told it was going to cost me over $100 cause apparently they only ship returns to China! Why don't they return to their warehouse here? I assume they have one in the U.S. cause it was quick shipping. Regardless, they don't tell you about this long, bizarre, and basically impossible return process in their policy section of course. I will never buy from them again now that I know. They were, however, very nice and quick to respond in their emails so I gave them 2 stars for nice customer service. But sometimes pleasantries will only get you so far. Now I'm stuck with shoes I will never wear, and lost money. But at least I gained a valuable lesson. 🤷🏼‍♀️

Ordered the Erin jacket - arrived and was too small. I checked the measurements and they were off. Material was like cotton covered plastic and not a coat at all. Its appearance was nothing like the website. BUYER BEWARE! Do not order from this company - I opened a dispute with my credit card company immediately as Harper and Lane is not responsive and they want you to pay return shipping for their inadequate and wrongly sized product.

I ordered two blouses which according to the size chart should have fit my usual L purchases. The delivery time was very lengthy ( 1 month) and the fits very disappointing. One blouse was too tight to even button up, including very tight on the arms and the other one barely fit. The quality is poor with the inside revealing a stark white material which is not pretty when the collar relaxes. The return/exchange process would have required me to pay $12.95 (possibly per blouse) and without guaranty of timeliness or proper fit. I choose the other option which was to keep the blouses for a 20% refund from the seller. I will donate them. I will not be purchasing any more products from this company as the experience was disappointing and and frustrating overall. I believe that their marketing is misleading for the American population size in general. Delivery times are very long which I had not been told and return extremely inconvenient.

QUALITY IS TERRIBLE! Items depcited are very deceiving and frankly untruthful. A blouse that was aedvertised as cotton is some awful polyester. I am seing it right back.

I ordered sandals that looked so cute online. They were incredibly flimsy and cheaply made, not to mention didn't fit. I emailed twice, asking how a return could be done, and they never responded. Finally had to get my credit card company to fight the charge, at which point Harper and Lane emailed me claiming they have no idea why I'm unhappy since "they've never heard from me". DO NOT DO BUSINESS WITH THIS COMPANY. Wish I had read online reviews of the company first.

I purchased something that was described and pictured as a beautiful knit sweater. After waiting weeks to receive it, I receive a cheap nylon like sweatshirt that had picture of a sweater printed on it. The price was $70.00. After following instructions from their website to return it, they keep not giving me the address to send it back to. They reply each time with long nonsense responses but won't give me the info to return it and won't give me a refund! Total scam ming thieves!!

I was very disappointed with the quality of the clothing when I received it not to mention the customer service kept on stringing me a long with lies saying the order is coming soon. It took about 3 weeks to arrive. When I received the clothing it looked nothing like the quality shown in the photos. The sizes were weird like shorter sleeves and each one fit differently, fabric was thin and stitching was poor. The was definitely cheaply sewn together and the fabric had a strong chemical smell. There were no labels stitched on the garments, which by law they must show where the product is made in and have care instructions and fiber content, which there were none to be found. They tried to offer me discounts and started with extra 20% off and keep the clothing and I refused, then offered 50% off and I still didn't want it. I reported them to my credit card company. I mentioned that I should not have to pay for shipping costs of over $30 + to ship back clothing that is of poor quality and deceiving. Harper and Lane sent me a new US address to ship merchandise back and mentioned they will provide a full refund. I still have this order on dispute until I see a full refund posted on my account. Buyer BEWARE!!!!

The WORST. Their idea of easy returns is a costly -at your expense - postal return to China. Better to just donate your substandard purchase to Goodwill. Poor products, dreadful customer service. Do not purchase from this vendor.

This was the weirdest experience with a company, bar none. The items took a few weeks to arrive and when it did, it was not satisfactory. The material was cheap, it was too small (I always wear a large, and IO couldn't close the front in the bust), so I decided to return it. The customer service was like trading in flea market - 20% return, 50% return, and they asked me to send a picture of what was wrong... Not what I'm used to with other online vendors. I finally wrote them that they were losing a customer and I expected a 100% refund. I have yet to receive any communication about the return, so we'll see. What a runaround...

Blouse arrived wrinkled but looked great after steaming.

Harper and Lane clothes. The clothes are made very cheaply. Very stiff and not as described on their web page. The return policy is extremely short. Customer service will not allow for any exceptions regarding returns.

Cheap quality, difficult to return, customer has to pay return shipping to China. This is a scam!

I ordered a shirt and it was not even close to what was described or pictured. Super cheap fabric, blurred colors, etc. Terrible! I followed the directions to send an email requesting a return authorization. No answer. I have now sent 4 emails over the last few weeks requesting a return, and I have subsequently timed out on their return policy! totally unacceptable. never again.

Everything went wrong with this company. It took a very long time to get my order. The two tops I ordered were nothing as described on website and expensive compared to simular items from Amazon. I am still in the middle of trying to get a refund. With every email I send to get a return started they send me an Ai reply. There has been four now. First they offered to let me exchange. Second they offered me a discount on my next order. Third they offered me 50% return and I could keep the items. Fourth they said It would cost thirty dollars to send back and gave me an address in China. My last email I told them it was false advertising and I wanted a full refund with no shipping return costs. We'll see what happens. I thought Harper and Lane were a long time reputable business selling high quality women's clothing. So far I'm out $110 dollars. I wish I could post a picture here to show how bad my order is.

Small details like seams and buttons feel carefully made.

These are cute but absolutely do not stay on your foot. Size is correct but they are impossible to keep on with the strap on the back. Waste.

WARNING DO NOT BUY ANYTHING FROM THESE PEOPLE. OMG. This is the most dishonest, manipulative retail company I have ever dealt with.
Terrible quality and now wants me to send photos side by side with my personal shoes to show the defects in theirs? OMG. Will fight to the bitter end to get my money back. Filing complaints with BBB and warning people everywhere possible. How can these people still be in business?

Do not order I paid 79 dollars and shoes are wrong size. Cheaply made and return process seems impossible! Do Not order