Harrisonbathrooms Avis 203

A fault developed in a tap bought from another company, who referred me to Harrisons, their suppliers. I had a quick response to my email, answered a few questions and a new nozzle is on its way.
Why can't all companies be like this?

I purchased a Scudo tap in 2020 when I revamped my bathroom. Love the tap unfortunately in January 2025 the tap developed a fault in that the plastic water defuser in the nosel came away affecting the water flow. I contacted Harrison bathrooms asking if they could source me a replacement part. They answered my email very quickly and after supplying them with proof of purchase and images of the faulty tap, they very quickly informed me that they could not supply a replacement part but would send me out a brand new replacement tap, free of charge, which arrived this Wednesday. Over the moon with the customer service and swift response to my query so thank you very much to Jess and the team at the sales department.

Jess at harrison bathrooms was brilliant. She answered my email.in minutes and is dealing with my problem now. If only other companies customer service was so good !

Had a problem with a toilet seat supplied by Harrison but purchased through a third party 4 years ago .. the third party gave me Harrison's details, I e-mailed them and within 24 hours they had acknowledged the problem and arranged to send a replacement - that's what I call service ! Many thanks Whitney.

Fast,efficient and precise information and delivery of the product I required. First class. Would recommend and use again if needed.

Had a issue with a product that was supplioed through this compacy but purchased through another one. After being fobbed off by the other company i got in touch with HarrisonBathrooms and Eve responded to my email within 5 mins and within 2 more short emails and in the space of 15 minutes Eve had placed an order for a replacement unit to be sent out next day. Wish every company was as promt as this one when it came to resolving issues

Whitney was very helpful. Although they did not supply the part I wanted she emailed me a site that should have the part I require. Excellent customer service for me 👍

I got in touch with Harrison Bathrooms looking for a replacement shower handle after being told elsewhere I would need to replace the complete unit.
The team we were very responsive, and super helpful in finding a replacement handle and delivering within a few days.
Would highly recommend!

I had a kitchen tap that I installed a few years ago that started leaking. I contacted them to see if I could replace any parts or if the whole unit needed replacing, and they sent me a new one completely free of charge, which I was able to install and very pleased with. Would recommend.

very helpful sales staff on phone- knows her stuff spoke to Whitney Furlong -thx you for knowing your products so well . website has all doc and drawings to help support decision making.

Harrison Bathrooms has some of the best customer service I’ve dealt with. Had a couple of issues with a shower waste and a shower head and both times was able to log a ticket which was dealt with really quickly with replacement parts being sent out promptly and free of charge. We’re delighted with the quality of the bathroom and have recommended to others

Excellent customer service. Required a part they went out of their way to find the part and deliver it.

The shower door I received had a small part missing and Jess and Whitney made every effort to sort the problem out. They always answered my emails promptly and despite a series of difficulties, eventually found a solution. Most companies might have given up. I was impressed.

We recently had a fault with a tap that we'd bought over eighteen months ago. Harrison Bathrooms replaced the item immediately and delivered it free of charge. Excellent Service - Highly Recommended.

Whitney was great. Warranty issue promptly dealt with and new tap received, many thanks

I ordered a radiator, through a retailer, then lost one of the brackets..through my own fault. Got in touch with the manufacturer and tried to buy replacement brackets, they posted new ones to me completely free of charge. Amazing service from Jess & Whitney and great company to deal with

Whitney has been extremely helpful regarding a sealing strip i was unable to find anywhere

Ive been dealing with Jess concerning my orders

Nothing is ever to much trouble she deals with everything quickly and efficiently

A credit to Harrison Bathrooms

Needed new shower riser head,which was sent out to us within 24 hours by Jess, but unsure how to fit it, emailed Harrisons again, and within a couple of hours Sam had replied with instructions on how do it. Excellent service.

Jess has been excellent in sending us a replacement cabinet door promptly.
We had bought the cabinet a few months ago but only installed recently.
Damage was only noticed while unpacking it. Send the photos and Jess ordered the replacement promptly.
Great Service!