Harryscountrykitchen Avis 360

Had a couple of meals so far so good will give an up to date view once meals have gone

Hi Harry's meals are very tasty.great for when I cooked nothing in oven some in microwave.thanks very much

Didn't like the fact that the roast beef dinner looked nothing at all like it did on the site, the potatoes were almost non existent and meat vegetables and gravy was put in the same compartment.
I made my order baced on the description I was very disappointed indeed.

Love the meals and quick delivery as well all the meals I ordered are lovely will order again

1st order alright. 2nd order not very good. chips not fit to eat. spoke to a assistant offer offers, said what had happened was told that someone would get back to me. 4 times NO ANSWER. They don't ring any more. Would not buy from again. Have photo to prove it.

The flavor is quite delightful. The only dish we've tried that didn't meet our expectations was the fish pie. It lacked that distinct fishy taste and had an overly mushy texture.

The food was delivered. It was so well packed. Lots of long ice cubes. Also I found the food really nice. I have not eaten it all. Only just the dinners. Also the prices was very good.

The food on the website and even the outer packaging looked appealing. What was inside did not live up to expectations

We like Harry's and always have a few meals in the freezer. We have our favourites and have ordered them on several occasions. Prices are reasonable. Drivers are friendly and helpful.

The first time using this company.
Very impressed with the service, and more than impressed with the product,well presented and packaged easy to cook.
And lots of food and very tasty.
Would I reorder without a doubt.
Highly recommend. My

Got my meals and they are great worth every penny very delicious

Really happy with the quality of the food.
Nice and tasty.

First the good news: the staff (on the phone and the Harrys drivers) are friendly; the pasta meals and the Indian meals are tasty and reasonably priced. [Useful Tip: their rice needs microwaving for the same length of time as the Indian meal itself, not what it says on the rice packet (or it will be cold).]

However, most other aspects of HarrysCountryKitchen in my experience are poor.

I have ordered meals several times over the past 9 months. Only on the first and last occasions were the delivery items correct. Every other time, either a ‘Free Gift’ was missing or it was substituted; or paid-for items were missing but charged for; or the delivery billing amount did not match the email receipt; or I was promised that missing items would come free with my next order but they never did; and then there was today’s fiasco...

Unlike previously, for which helpful Harrys drivers were always employed, now they sometimes use DPD-Local. I was sent a notification from Harrys today of a DPD tracking number for today’s delivery. DPD has no record of that tracking number. I ring Harrys to query this. They have no means of tracking the delivery! What?!

I ring DPD: they say it hasn’t even been shipped, yet according to Harrys it should arrive by 13.15 today (a Friday). If it hasn’t been shipped, how can it arrive? DPD says that if not yet shipped, it would be collected later today but won’t be delivered until Monday. [By that time, it would have all melted...] DPD says I should get notification from them when the item has shipped. I wait for a further email update. Nothing appears.

So, guess what happened? It was actually delivered Friday lunchtime by a Harrys driver! So, what was that DPD-Local tracking number notification from Harrys about? And why did Harrys systems not know that they were themselves in fact due to deliver it!? Why can they not track delivery of their own orders?

Trying to get order issues resolved can involve an inordinate amount of time. There seems to be no connection or coordination whatsoever between telephone ordering and dispatch, nor between online ordering and delivery notification, nor between telephone queries and delivery progress. Their ‘notification’ email address for queries also does not work, despite its saying ‘reply to this email’…

Their website says on one page that there is “Free deliver [sic] on orders over £20”, but on the order webpage it has doubled to £40 minimum – a 100% increase. This is too much bulk for a small freezer. Previously, it was possible to buy other groceries to bulk up an order total; now, groceries are no longer supplied by Harrys, so you have to have a deal of freezer space available for receipt of a ‘free delivery’ order, or pay an extra £6.95.

I am disappointed and rather frustrated with HarrysCountryKitchen. It’s a good idea, and some of their meals are tasty, but its internal systems are truly awful and its recent changes in ordering/delivery practice are off-putting.

What I have eaten so far tasted great. Unfortunately one of the packs was smashed, good job the meals are frozen so could transfer the food to a different container and the covering of the one I put in the oven peeled away and the food dried out a little. But will order again as tasted good

Love the meals
So tasty and decent size portions

Just started to eat Harry's meals and so far all very good.

The only grouse I can make is on portion size. A 2 price tier option would be ideal for the customer who wants that bit extra.

Haven't tried all the meals yet but the one I have eaten
was lovely.