Harvey Norman United Kingdom - Harvey Norman Boucher Road Avis 

296
•
TrustScore 5 sur 5

4,8

Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Mark and Adrian in Harvey Norman were so helpful and flexible given that we changed our minds on a number of occasions. Mark and Clarke, the delivery men, couldn’t have been more helpful and knowledge... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The delivery drivers were truly professional thought we’d have difficulty getting the sofa in situ upstairs as it was a narrow staircase and a sharp turn at the top but they were in and out with no fu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Delivery within a few days of order being placed. A moment of panic when we discovered it was not on the delivery docket that we’d paid for removal of our old mattresses, but delivery guys checked... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The delivery men where lovely, very friendly, rang to keep me informed about delivery, respectful and professional, I am delighted with the service received...Staff inside store friendly, helpful and... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Grand magasin
  2. Magasin d'électronique
  3. Magasin de canapés
  4. Magasin de literie
  5. Magasin de meubles
  6. Ordinateur et accessoires

Écrit par l'entreprise

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Coordonnées de contact

  • Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, Royaume-Uni

  • 028 9038 9600

4,8

Excellent

TrustScore 5 sur 5

296 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,8

Tous les avis

(296)

1 025 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great customer service and friendly…

Great customer service and friendly staff Julia at the Boucher road store was especially helpful.

6 avril 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi James,

We appreciate you sharing your experience. We're happy to hear that our staff was helpful and friendly during your visit to our store!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Quick and very efficient in installing…

Quick and very efficient in installing the washing machine. Thank you!

4 avril 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Zyrus,

We're happy to hear that the washing machine installation was quick and efficient. Thank you for your positive feedback; we appreciate it!

Kind Regards,
James

Noté 1 sur 5 étoiles

Ropey display items dont help sales process

Went to look at recliner chairs in the Holywood store, they had one on offer £499 but only had the 2 seater on display, so next day I visited the Boucher Rd store where they had the chair on display. I sat in it and it wobbled a bit, then I tried shaking the back of it and it didnt seem very stable. The sales guy tried to blame it on a rug which was partially under it. He then moved it but it was still as bad. He then tried to blame it on uneven feet, but the feet cannot be adjusted. No attempt made to find out why or try rectify the issue, so I gave up and left. I really wanted the seat, but sale lost guys, you just were not interested in a sale.

31 mars 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Colin,

We appreciate you bringing this to our attention. We're sorry the recliner chair you viewed was not to your expectations. We'll review this internally with the relevant teams. Thank you for your feedback.

Kind Regards,
James

Noté 5 sur 5 étoiles

First class service and very…

First class service and very punctual.The guys were friendly and helpful and I would highly recommend.

25 mars 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Gregory,

We're happy to hear that you found our service first class and punctual. We appreciate your recommendation and are glad the team was helpful!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

The delivery men were very friendly…

The delivery men were very friendly and well mannered.

21 mars 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Claire,

We appreciate you sharing that our delivery team was friendly and well-mannered. We are happy to hear about your positive experience.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Reliable punctual and courteous

21 mars 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Rita,

We're happy to hear that you found our service reliable, punctual, and courteous. We appreciate your positive feedback very much!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Brilliant service

Both delivery guys were brilliant,highly recommended

18 mars 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Dileep,

We're happy to hear that our delivery team provided brilliant service. Thank you for your recommendation!

Kind Regards,
James

Noté 5 sur 5 étoiles

Went in to buy tumble dryer

I went in to buy a new tumble dryer.The manager and the sales guy Jake think his name was done me a really good deal,i was satisfied with the price and delivery day that suits me,would recommend going in and have a look around.

15 mars 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We're happy to hear that you were satisfied with the deal and delivery day for your new tumble dryer. We appreciate you recommending us and hope you enjoy your purchase!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

ASUS ROG Monitor

Julia was really helpful with the product I was getting and very knowledgeable too. Very happy with the monitor too!

15 mars 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Nirjal,

We appreciate you sharing your experience. We're happy to hear that you found our team member's expertise helpful and that you're pleased with the monitor!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Efficient and Professional

Quick, efficient, done set up perfectly and cleaned up. Thanks so much!

14 mars 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Chevy,

We're happy to hear that the setup was completed perfectly, quickly, and efficiently. Thanks so much for your positive feedback; we appreciate it!

Kind Regards,
James

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Delivery within the time specified. Got a text when they were almost here. Two professional, efficient and lovely guys. Definitely recommend them. Very impressed.

13 mars 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We appreciate you taking the time to share your feedback. We're happy to hear that our team provided excellent, professional service and delivered within the specified time.

Kind Regards,
James

Noté 5 sur 5 étoiles

I had already bought my Mila suit.....Service.....

I had already bought my Mila suite 2 years ago and i wanted a recliner chair for my husband whos in a nursing home i ordered and paid for it on Sunday and it was in his room by Tuesday now thats what i call service..and hes a happy bunny...thank you Harvey Norman..

8 mars 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Barbara,

We're happy to hear that we could provide such prompt service and deliver the recliner so quickly. It's wonderful to know your husband is pleased with his chair. Thank you for your positive feedback!

Many thanks,
Katie.

Noté 5 sur 5 étoiles

Very happy with my experience Julie was…

Very happy with my experience Julie was a great help

11 mars 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi David,

We're happy to hear that your experience was positive. Thank you for your kind words; we appreciate your feedback.

Many thanks,
Katie.

Noté 5 sur 5 étoiles

Fantastic service from Harvey Norman

Fantastic service from Harvey Norman. I have used this store for most of my furniture and rate them excellent. Staff professional and knowledgeable and prices comparable to other electric stores but service tops other stores by far! I was buying a washing machine and served by Craig. So helpful and made this experience painless. Excellent customer skills!

1 mars 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Linda,

We're happy to hear that you consistently receive fantastic service and rate our furniture selection highly. It's great to know our team's professionalism and knowledge made buying a washing machine a painless experience. We appreciate your positive feedback!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Delivery was on time

Delivery was on time . Was able to track van which was helpful.
Delivery guys were very friendly.
I was impressed with the whole service. Would use Harvey Norman again. Thanks to all.

4 mars 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi William,

We're happy to hear that you were impressed with our on-time delivery and tracking service. We appreciate your kind words about our team and are grateful for your positive feedback.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Very friendly and efficient delivery…

Very friendly and efficient delivery they explained everything concerning use and cautions, they tested everything to ensure it all worked and placed it all where I wanted it. They took all the packaging and left no trace, this is why we shop at Harvey Norman.

4 mars 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Des,

We appreciate you sharing your positive delivery experience. We're happy to hear that our team was friendly, efficient, and thorough, ensuring everything worked perfectly and leaving no mess. We value your continued patronage.

Kind Regards,
Kevin

Noté 1 sur 5 étoiles

Delivery notice

Have been waiting for delivery of a new fridge and freezer for 4 weeks. I was told at the time of purchase that I would be contacted to arrange a day for delivery. Instead I was contacted by text message on the 3rd March at 10.45 pm to say that my order was being delivered today 4th March between 10.15am and 12.15pm. Totally unacceptable service. All the manager of the Boucher Road store said was sorry. No explanation why I wasn't contacted sooner. Being a pensioner I had to contact my son 16 miles away last night to come and move the old fridges for arrival of new ones. Will not be buying any thing else from Harvey Norman.

3 mars 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Elizabeth Mcdevitt,

We regret to hear about the unacceptable service you experienced with your fridge and freezer delivery. We are sorry for the late notification and the inconvenience this caused, especially given the need to involve your son. We appreciate your feedback if we can assist you further please email our customer support team. customer@support.harveynorman.co.uk

Kind Regards,
Kevin

Noté 1 sur 5 étoiles

Disappointed!

Everything went wrong regarding the cooker, which was ordered and paid for on 17th Jan. The installers arrived on 20th Feb to remove the old item and connect the replacement cooker. It was a lengthy wait to get to this stage, but surprisingly, they said my cooker had no brackets so they would be taking it back to the warehouse. How could this happen? I drove to the shop but all I got were quizzical looks and no real explanation. I was actually told I could buy some cheap small boards, screw them together, and that would be a base for the appliance. The installation was part of the deal, but it didn't seem that way, after they had gotten hold of my money. The manager said they would get it sorted, but as I write, I still have no new cooker. I visited the shop yesterday and was told brackets should have been included with the item. Just another excuse and another delay. Harvey Norman's need to brush up on their customer service. I have been disappointed with this whole transaction.

20 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We regret to hear about the issues you've experienced with your cooker order and installation. The delay and the bracket issue are not the standards we aim for. We appreciate your feedback and will address this internally to improve our service and communication. Thank you for bringing this to our attention.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Great experience

Harvey Norman in Boucher Road sells a massive range of appliances and electronics. It a beautiful spacious store. The staff are very friendly and helpful. A lovely girl made me a perfect nespresso coffee and gave me great advice about coffee machines. Aaron was also very helpful and sold me the appliance I was looking for. I would definitely go back here

28 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Emma,

We're happy you enjoyed our store's range and spaciousness. It's great to hear that our team members were friendly and helpful, providing excellent service. We appreciate your positive feedback and look forward to your return!

Kind Regards,
James

Noté 5 sur 5 étoiles

Great experience buying a new computer…

Great experience buying a new computer from this shop. Staff so knowledgeable, friendly and helpful and everything was set up and changed over from my old computer and ready to use. Thanks guys for all your help.

26 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Mary,

We appreciate you sharing your positive experience! We're happy to hear that our knowledgeable staff provided friendly and helpful service while setting up your new computer.

Many thanks,
Katie.

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