Harvey Norman United Kingdom - Harvey Norman Boucher Road Avis 

296
•
TrustScore 5 sur 5

4,8

Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR Belfast, Antrim, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Mark and Adrian in Harvey Norman were so helpful and flexible given that we changed our minds on a number of occasions. Mark and Clarke, the delivery men, couldn’t have been more helpful and knowledge... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The delivery drivers were truly professional thought we’d have difficulty getting the sofa in situ upstairs as it was a narrow staircase and a sharp turn at the top but they were in and out with no fu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Delivery within a few days of order being placed. A moment of panic when we discovered it was not on the delivery docket that we’d paid for removal of our old mattresses, but delivery guys checked... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The delivery men where lovely, very friendly, rang to keep me informed about delivery, respectful and professional, I am delighted with the service received...Staff inside store friendly, helpful and... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Grand magasin
  2. Magasin d'électronique
  3. Magasin de canapés
  4. Magasin de literie
  5. Magasin de meubles
  6. Ordinateur et accessoires

Écrit par l'entreprise

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Coordonnées de contact

  • Unit 2-3, Balmoral Plaza, 24 Boucher Road, BT12 6HR, Belfast, Antrim, Royaume-Uni

  • 028 9038 9600

4,8

Excellent

TrustScore 5 sur 5

296 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(296)

1 025 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Furniture was delivered ontime and expertly off loaded from van.

Well pleased. Using the optimoroute was really handy and we were ready for the delivery. The two guys were very friendly and great at unloading the furniture. They were also very helpful and offered advice. A very positive experience.

24 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Carol,

We appreciate you sharing your positive experience. We're happy to hear that using the route planner was handy and that our team was friendly, helpful, and efficient with the furniture delivery.

Many thanks,
Katie.

Noté 5 sur 5 étoiles

I went in to buy a new laptop for… University

I went in to buy a new laptop for University. As someone who knows little about laptops and what one would suit me and my needs in university, I told Julia, a member of staff, what I was looking and she was an incredible help. I was very happy leaving the store and I am very happy with my new laptop. Thanks again!

23 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Rebekah,

We're happy to hear that you had such a positive experience finding the perfect laptop for university! We're glad a staff member was able to provide incredible help and that you are happy with your purchase. Thanks for your feedback!

Many thanks,
Katie.

Noté 5 sur 5 étoiles

Excellent customer service

I would absolutely recommend Harvey Norman & in particular Paul whose customer service was excellent. During our two visits to the store Paul took the time to find out exactly what we wanted & at no point did we feel rushed. He was extremely knowledgeable about every aspect of the furniture including materials, suitability, payment options & delivery times.
The show room appearance was professional & easily navigated. Being able to source everything we needed in one place made the whole process much easier.
We appreciated the relaxed atmosphere which made the overall experience more enjoyable & stress free. We are extremely satisfied with our purchase.

12 janvier 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Caroline,

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the service you received and the showroom's atmosphere. It's great to know that you are satisfied with your purchase. Thank you for your feedback!

Many thanks,
Katie.

Noté 5 sur 5 étoiles

Julia in the Boucher Road store…

Julia in the Boucher Road store delivered excellent service, was very knowledgeable about the phone I was purchasing and very pleasant to deal with.

22 février 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Andrew,

We're happy to hear that you had such a positive experience! We appreciate your feedback regarding the excellent service and knowledge you received during your phone purchase.

Kind Regards,
James

Noté 5 sur 5 étoiles

Well done Harvey Norman team

Washing machine demo and ordering process was really smooth. Delivery tracking was great on my IPhone and machine arrived as stated on Saturday afternoon. Well done Harvey Norman team.

21 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi there,

We're happy to hear that the washing machine demo and ordering process was smooth. We're also glad you found the delivery tracking helpful and your machine arrived on time. Thanks for your positive feedback.

Kind Regards,
James

Noté 5 sur 5 étoiles

Happy with the delivery process

Delivery was on time, had a delivery window and was notified it was on the way with ability to track progress. Delivery guys were friendly, efficient and helpful. Item was well packed. Happy with the process.

19 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Gabrielle,

We appreciate you sharing your feedback. We're happy to hear that you were notified of your delivery and that our delivery team was friendly and efficient.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Adam was great and very helpful.

19 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Susan,

We're happy to hear that we were helpful. Thank you for your feedback!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

When i arrived in store the member of…

When i arrived in store the member of called holly and she very kind and helpful and she also got the item I bought she got it wrapped up in a box and i would recommend anyone that i know if wanted to something from Harvey Norman i would recommend Holly to help as she is so kind

17 février 2026
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Garry,

We're happy to hear that you had such a positive experience in our store. We appreciate your kind words and are so glad that our team member was able to provide such excellent assistance. Thank you for your recommendation!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Julia was extremely helpful and also…

Julia was extremely helpful and also knowledgeable.
This was my son who made the purchase and was treated really well

15 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Micheal,

We're happy to hear that your son had a positive experience. It's great to know that our team member was helpful and knowledgeable. Thank you for your feedback!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Great service and help in setting up…

Great service and help in setting up from Alex anAaron

14 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Jean,

We're happy to hear that our service and setup assistance were helpful. Thank you for your positive feedback!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Amazing service

My husband and I were shopping for a new bed. We were served by Teresa in the Boucher Road branch. Teresa was very knowledgeable about all the products. She helped us decide on which bed was suitable for our needs. What an amazing shopping experience. Teresa is a credit to your company.

10 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Patricia,

We're glad you enjoyed your shopping experience. It's wonderful to hear that our team member's knowledge helped you find the perfect bed. We appreciate you acknowledging their dedication to providing excellent service. Thank you for your positive feedback.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

We called to the store looking for…

We called to the store looking for furniture for our new home.
Mark was extremely informative and helped us pick the perfect furniture for our new home.
Very friendly service, nothing was too much trouble. Highly recommend. Absolute gentleman.

30 janvier 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Claire,

We're happy to hear that our staff member was so helpful in choosing your furniture. We appreciate your recommendation and are so glad you had a friendly experience.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Tracker for delivery time was excellent…

Tracker for delivery time was excellent as I did not have to sit in all day waiting for the delivery.

3 février 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Graham,

We're happy to hear that our delivery time tracker was helpful and convenient for you. Thank you for your positive feedback; we appreciate it greatly.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Review

Second time dealing with this male member of staff. (Adam). On both occasions I found him to be helpful, friendly and knowledgeable.

29 janvier 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi David,

We're happy to hear that you found our staff member to be helpful and knowledgeable during your interactions. We appreciate you taking the time to share your positive experience!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Well pleased with my shopping…

Well pleased with my shopping experience, I've bought few items from Harvey Norman, sofa sideboard etc, amazing quality of all the products! Very friendly staff, massive thanks to Anna for helping me, each time shopping experience is to a high standard 😀

30 décembre 2025
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Ewa,

We appreciate you sharing your positive shopping experience with us. We're happy to hear that you are pleased with the quality of your purchases and that our team provided a high standard of service.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Julia was very knowledgeable and…

Julia was very knowledgeable and helpful with helping us to make our purchase

26 janvier 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Christopher,

We're happy to hear that our team member's knowledge and assistance were valuable during your purchase. Thank you for your positive feedback!

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Bought a new Mac Book Pro

Bought a new Mac Book Pro, Its an absolute Cracker
Great Service from Adam and Aaron in the store, they were very helpful and very Courteous
I will definitely be shopping in Harvey Norman again

23 janvier 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Greg,

We're happy to hear that you are enjoying your new MacBook Pro. We appreciate your kind words regarding the service you received in our store. Thank you for your positive feedback, and we look forward to seeing you again.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

1st Class Sevice Apple Keyboard

As soon as I walked into the new tech department I was approached by Julia and asked if I needed any assistance. Julia was able to assist me straight away with my purchase, it was seemless. In the mean while Julia was away getting my Apple Keyboard I spoke to the Manager Holly, again approachable and it was a pleasure to get to know some of the team. Julia returned and brought me up to the service desk where I was then asked did I get everything that I was looking for today. Brilliant all round service by the Harvey Norman Home Centre team. After what has been a stressful 2 months with another tech company ordering online and sending incorrect products and losing my parcels I will certainly be back to the Harvey Norman Home Centre Balmoral Plaza Boucher Road.

23 janvier 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Vez,

We're happy to hear that you had such a positive experience in our tech department. We appreciate you highlighting the team's helpfulness and attentiveness, especially after your recent difficulties. We're glad our team could provide a seamless and brilliant service for you. Thank you for your feedback.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

I found the staff so helpful and…

I found the staff so helpful and pleasant especially Mark who I dealt with. I was having trouble in deciding what suite and table and chairs I wanted for my new extension. I was in the shop in Boucher Road at least six times before I finally made my decision today and I’m very happy with my choice.
Teresa

22 janvier 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Teresa,

We're happy to hear that you found our staff helpful during your visits. We appreciate your positive feedback about your experience in choosing the perfect items for your new extension. Thank you for sharing.

Kind Regards,
Kevin

Noté 5 sur 5 étoiles

Was helped out by Julia she was A star

Was helped out by Julia she was A star
Good friendly staff. Also Anna on the desk was very polite and helpful

22 janvier 2026
Avis spontané
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Réponse de Harvey Norman United Kingdom - Harvey Norman Boucher Road

Hi Anto,

We're happy to hear that our staff was friendly and helpful! We appreciate you mentioning the excellent service you received. Thank you for your feedback.

Kind Regards,
Kevin

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