Spotless customer service! Today, October 4th, I visited Harvey Norman at Kinsale Road Roundabout to buy a tablet for graphic design work. A huge shout-out to Abu—he was absolutely the right person... Voir plus
Établissement
Changer d'établissementKinsale Road, Ballycureen, Cork, T12 CX96 Cork, Cork, IE
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Lisez les avis des autres
Bought a tumble dryer as part of the September gift card promotion and have yet to receive my gift card, I have followed up with customer support requesting this twice and they say they have reque... Voir plus
L'entreprise a répondu
Spoke with the manger Dylan , about the stand on my LG stand by me, being loose he offered to tighten the stand for me for nothing in return I was very impressed with his customer service skills and... Voir plus
L'entreprise a répondu
Abu was a brilliant help to me, very kind person with knowledge and expertise about computers that is second to none. He made sure I got exactly what I needed while staying within my budget. He wasn’t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Magasin d'ameublement et de décoration
- Magasin de lave-linges et sèche-linges
- Magasin de meubles de chambre à coucher
- Magasin de téléphonie mobile
- Ordinateur et accessoires
À propos de Harvey Norman Ireland - Cork
Écrit par l'entreprise
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Écrit par l'entreprise
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Coordonnées de contact
Kinsale Road, Ballycureen, Cork, T12 CX96, Cork, Cork, Irlande
- 021 4250900
4,2
Bien
628 avis
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Réponse de Harvey Norman Ireland - Cork
Hi Geraldine,
We appreciate you taking the time to share your feedback; we are so pleased the delivery was quick and the product met your expectations.
Kind Regards,
James
Kinsale road store staff are wonderful
I went into collect a click and collect purchase. The staff I met were excellent, top notch and a pleasure to work with.
I look forward to my next purchase which will be an in-person purchase in the store based on how good the staff were
11 janvier 2026
Réponse de Harvey Norman Ireland - Cork
Hi Daniel,
We appreciate you taking the time to share your positive experience. We are so glad to hear the staff were helpful during your click and collect. We look forward to your next in-store purchase.
Kind Regards,
Kevin
Réponse de Harvey Norman Ireland - Cork
Hi Sean,
We appreciate you sharing your feedback. We are so happy to hear that your order arrived early and that you were satisfied with it.
Kind Regards,
Kevin
Outstanding service
The level of service really surprised me.
I needed help choosing a couple of TVs and the sales assistant I met could not have done a better job. He was extremely knowledgeable, straightforward, patient and good humoured. A rare enough experience nowadays. I'll certainly seek him out again and I recommend you do too. Well done Harvey Norman and special thanks to Jordan.
15 janvier 2026
Avis spontané
Réponse de Harvey Norman Ireland - Cork
Hi JP,
We're happy to hear that you were surprised by the helpful service you received. We appreciate your positive feedback regarding the assistance provided during your TV selection. We're glad you enjoyed your experience and thank you for your recommendation.
Kind Regards,
Kevin
The item was delivered on time.
10 janvier 2026
Réponse de Harvey Norman Ireland - Cork
Hi Martin,
We appreciate your feedback and are happy the delivery was on time.
Kind Regards,
Kevin
Réponse de Harvey Norman Ireland - Cork
Hi Sofia,
We appreciate you taking the time to share your experience. We are happy to hear that you received quick and efficient service from us.
Many thanks,
Katie.
Click and collect
Click and collect. No product in store and one had to be brought from another store. It took over a week and I got feedback on the pickup only because I called for an update.
9 janvier 2026
Réponse de Harvey Norman Ireland - Cork
Hi Stewart,
We regret the delay with your click and collect order and the lack of communication. We appreciate you bringing this to our attention. We'll review our processes to improve the experience for the future.
Kind Regards,
James
Réponse de Harvey Norman Ireland - Cork
Hi Michelle,
Thank you for taking the time to share your feedback. We are so happy to hear that our you found our service to be fantastic!
Kind Regards,
James
Poor sales recommendation
We were looking for blender to make milkshakes and asked the sales rep what they would recommend. We brought a ninja blender and soup maker on their recommendation.
We later found out about the ninja creami deluxe, which would suit our use case much better. While they had it in stock when we checked the website later, it was not suggested to us in store and we didn't see it on display.
9 janvier 2026
Réponse de Harvey Norman Ireland - Cork
Hi Gavin,
We appreciate you bringing this to our attention. We regret that the ideal product wasn't suggested initially and that you discovered the Ninja Creami Deluxe later. We'll review this feedback to improve our recommendations. Thanks for your time.
Kind Regards,
Kevin
First time using click & collect
First time using click & collect and it was brilliant. No waiting and car space outside the door.
9 janvier 2026
Réponse de Harvey Norman Ireland - Cork
Hi Elle,
We're happy to hear that your first click & collect experience was brilliant! We appreciate your feedback regarding the convenient parking and quick service.
Kind Regards,
Kevin
I asked where do I queue for click and…
I asked where do I queue for click and collect and the cashier told me in the cashier queue, when my turn came he asked me what do I need to collect and when I said a camera he told me to go back in the click and collect queue. No respect for customers time wasted.
8 janvier 2026
Réponse de Harvey Norman Ireland - Cork
Hi Niki,
We appreciate you bringing this to our attention. We're sorry you experienced confusion regarding the click and collect queue and that your time was not valued. We'll review this internally to improve our service.
Kind Regards,
Kevin
I order a washing machine online and…
I order a washing machine online and picked a pick up place that was in kinsale round about in cork city i had to drive from the other side of the city and when i got there i got send around the shop to kitchen applaince team where i was told that i have to go to another side of the coty to there werhouse whn i got there they were un able to find my order thek took my name all needed deatil and nothing until they called the store back at kinsale round about at this steage it took 1,5h and if you leave in cork u know little island is not tue place you want to be at 16:00-17:00 woth traffic
If i order it to location it should be thw location
6 janvier 2026
Réponse de Harvey Norman Ireland - Cork
Hi Konrad,
We regret the difficulties you faced with your washing machine pickup. We're sorry for the multiple location trips and the order issue at the warehouse. The delay and traffic complications are also noted. We'll review our processes to prevent this in the future. We appreciate your feedback.
Kind Regards,
Kevin
I placed an order for collection then…
I placed an order for collection then when I got there after the email item was not ready for collection at the store so that was a waste of driving over 60 kilometres. Also staff there are not very hectic you could be wandering around to be able get assistance (not all of them though)
31 décembre 2025
Réponse de Harvey Norman Ireland - Cork
Hi Mehdi,
We regret the order wasn't ready for collection and the drive was wasted. We'll address the staffing issues to improve assistance. We appreciate your feedback and will use it to improve our service.
Kind Regards,
Kevin
Very kind assistant
Very kind assistant, was very helpful, kind and efficient. He made me feel valued as a customer. Wish all representatives would treat customers this way. I’ll shop again because of him
31 décembre 2025
Réponse de Harvey Norman Ireland - Cork
Hi Robin,
We appreciate you sharing your experience. We're happy to hear that our assistant was so helpful and made you feel valued. We look forward to your next visit!
Many thanks,
Katie.
Réponse de Harvey Norman Ireland - Cork
Hi Jorge,
We appreciate you sharing your experience with us. We're so glad to hear our service was helpful and our response was quick.
Many thanks,
Katie.
No communication
Kinsale store told us product would be available next day for collection in Little Island. Drove all the way to Little Island and they had no info on the order. Then got email to say order was ready for collection in Kinsale store. Absolute joke, no communication and a waste of diesel
4 janvier 2026
Réponse de Harvey Norman Ireland - Cork
Hi Rebecca,
We're very sorry to hear about the trouble with your order and the miscommunication between our stores. We appreciate you bringing this to our attention. We will investigate what occurred to prevent similar issues in the future. Thanks for your feedback.
Many thanks,
Katie.
Excellent service
Delivery date notified to me straight away, following online purchase.
They arrived, installed and removed the packaging and old appliances within 30 mins. It was 9.30am and my day wasn't wasted hanging around.
27 décembre 2025
Réponse de Harvey Norman Ireland - Cork
Hi Steven,
We're happy to hear that you were promptly notified of your delivery date! We're glad the installation and removal process was efficient, allowing you to continue your day without disruption. Thank you for your positive feedback.
Many thanks,
Katie.
Collecting items is a poor experience
The signage inside to get to the pick up point was poor. When I arrived there a second employee sitting at a cash register made no effort to let me know he could help me, that I didn't have to wait at the point marked collection point for the person in front to finish. That person was just paying not collecting something. Then instead of taking the number and going to get the piece he wanted to know what it was and how big it was etc. There seemed a lack of order about it all.
16 décembre 2025
Réponse de Harvey Norman Ireland - Cork
Hi Kate,
Thank you for your feedback. We're sorry to hear about the poor signage and the unclear pickup process. Please email our customer support team the details as they will be able to look into this further. customer@support.harveynorman.ie
Kind Regards,
Kevin
Réponse de Harvey Norman Ireland - Cork
HI Eric,
We appreciate you sharing your experience. We are so glad to hear that you found our service and staff helpful and friendly. Thank you!
Kind Regards,
Kevin
Excellent service as always
Excellent service as always.
I don’t get any of my electrical goods anywhere else
2 janvier 2026
Avis spontané
Réponse de Harvey Norman Ireland - Cork
Hi there,
We're happy to hear that you consistently receive excellent service! It's great to know that we're your preferred choice for electrical goods.
Kind Regards,
James
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