Eva was so knowledgeable and helpful in helping us choose our Oven and Microwave combination. She was able to answer all of our questions answer helped us choose the perfect oven to fit our needs.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 12, Galway Retail Park, Bothar Stiofain, Knocknacarra, H91 A6NC Knocknacarra, Galway, IE
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Outstanding customer service by Kyle Sonny at Harvey Norman Knocknacarra today. He went above and beyond to get us what we were looking for.
L'entreprise a répondu
Incompetent service as usual. Ordered six smart bulbs online for store collection next day. Items showing as in stock and confirmation email received. Call from the store later next day to say they... Voir plus
L'entreprise a répondu
I recently purchased a "Ortho cool king mattress" from Harvey Norman galway and was assisted by Maria. Despite my challenging needs—I have a broken coccyx and required a mattress with low motion trans... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de lave-linges et sèche-linges
- Magasin de meubles de chambre à coucher
- Magasin de téléphonie mobile
- Ordinateur et accessoires
À propos de Harvey Norman Ireland - Galway
Écrit par l'entreprise
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Écrit par l'entreprise
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Coordonnées de contact
Unit 12, Galway Retail Park, Bothar Stiofain, Knocknacarra, H91 A6NC, Knocknacarra, Galway, Irlande
- 091 332000
4,3
Excellent
753 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kyle was very helpful
Kyle was very helpful when I had a problem with a Dyson Fan as the button was stuck! He fixed and I left a happy customer. Thanks
10 juillet 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi Aine,
We are so pleased to hear that our team was able to assist you with your fan issue. It's wonderful to know that you left as a happy customer! Thank you for sharing your positive experience.
Kind Regards,
Kevin
Data recovery for my macbook
I took data recovery for my macbook air 2015 model as my device was stuck in os mode and was not able to get into my mac but Raviraj help me to get the data from a non working device happy to have my data back.
8 juillet 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi Japneet Kaur,
We are so happy to hear that our team member was able to recover your data from your MacBook Air. It's always a relief to get important information back, and we're glad we could help!
Kind Regards,
Victoria
Sympatyczna i profesjonalna obsługa…
Sympatyczna i profesjonalna obsługa sprawiają że zostawiam maksymalną ocenę.
2 juillet 2026
Réponse de Harvey Norman Ireland - Galway
Hi Michal,
Thank you for your kind words. We are delighted to hear you are satisfied with our professional service.
Kind Regards,
Kevin
I found the whole experience of order cancellation and refund
I found the whole experience of requesting a cancellation of my order and subsequent refund, simple and prompt. The resources I interacted with very efficient.
3 juillet 2026
Réponse de Harvey Norman Ireland - Galway
Hi Bernard ,
We're so pleased to hear that your experience with requesting a cancellation and refund was simple and prompt. It's wonderful that our resources were efficient in assisting you.
Kind Regards,
Kevin
Great communication on delivery
Gave me a 2 hour window for delivery.
Driver was professional
7 juillet 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi there ,
We're glad to hear our delivery window worked well for you and that our driver was professional. We appreciate your feedback!
Kind Regards,
Kevin
Réponse de Harvey Norman Ireland - Galway
Hi William,
Thank you for your review! We're delighted to hear that you found the experience easy and quick. We appreciate your feedback and look forward to serving you again in the future. 😊
Kind regards,
Victoria
Delivery men did not leave items in…
Delivery men did not leave items in rooms as per your own policy, dumped everything in hallway, couldn't get out of the place quick enough, very unprofessional, very disappointing.
Would not get anything delivered again from Harvey Norman.
6 juillet 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi Shane,
We are very sorry to hear about the issues you experienced with your delivery and that our team did not meet your expectations. We understand your frustration and have shared your feedback with the relevant department.Please contact our customer support team. customer@support.haveynorman.ie with your order and contact details and we can assist you further with this.
Kind Regards,
Victoria
Brutal service
I ordered a 3 piece couch and a rug. I was told it was being delivered on a Thursday 25th June. On Wednesday at 5pm I get a call to say the arm chair never arrived so now it will be the following Tuesday 30th. I had gotten rid of my old couch so I had no couch for 6 days. Then on Tuesday 30th delivery came,the armchair was dirty and stained so I refused it. There was no rug. Delivery men told me it comes in separate delivery. Later found out that’s not true. Rang Harvey Norman Galway had to tell them about armchair, have to wait 5 weeks for new one and was told rug will be delivered asap by DPD 2-3 days. One week later no rug. Absolutely brutal service.
30 juin 2026
Réponse de Harvey Norman Ireland - Galway
HI Fiona,
We are truly sorry to hear about the extremely frustrating experience you've had with your couch and rug order. The multiple delays, the issue with the armchair, and the missing rug are completely unacceptable. We are investigating these service failures to prevent similar situations in the future. Please email our customer support team the details as they will be able to look into this with the relevant team. customer@support.harveynorman.ie
Kind Regards,
Kevin
The customer care agent who helped me…
The customer care agent who helped me when I ran into a huge problem.. hes a superstar. Really helped me from the word go, he listened, didnt pry, empathised and solved it. Find him on file and please thank him for me. Please
26 juin 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi Jane,
We're so happy to hear about the outstanding assistance you received from our team member. It's wonderful to know they listened, empathized, and resolved your problem effectively. We truly appreciate your kind words.
Kind Regards,
Conor
Where do I start
Where do I start? The item was paid for and delivery scheduled for a Friday, window was between 8-6. The driver would call with an ETA. 6:30 came, no call no delivery. I called the store to see what had happened, the item never made it out of the warehouse onto the truck. Rescheduled for the following Friday which was crunch time as visitors were coming and the bed was needed. Again the window was 8-6. Sat in all day, finally called the store at 2:30 to be told the item was damaged and never got on the truck at all. This is twice!!! I never got a call from anyone to say there would be no delivery either time, no communication at all. It's the worst experience I've ever had with a big name store. Customer Service were very helpful and apologetic but the order was cancelled and I will never buy an item from this store again that requires delivery.
3 juillet 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi Anne,
We regret to hear about the extremely frustrating experience you had with your delivery. It's unacceptable that there were repeated issues and a complete lack of communication regarding your order. We understand how inconvenient and disappointing this must have been, especially with visitors arriving. If possible could you please email customer@support.haveynorman.ie with all of your details for further assistance
Kind Regards,
Conor
The staff were extremely helpful and…
The staff were extremely helpful and patient. Great experience all together.
27 juin 2026
Réponse de Harvey Norman Ireland - Galway
Hi there,
We are so happy to hear that our staff were extremely helpful and patient, and that you had a great experience. Thank you for sharing your positive experience!
Kind Regards,
Conor
They are very good right from the…
They are very good right from the website order, delivery services and customer service at the store it’s really good.
30 juin 2026
Réponse de Harvey Norman Ireland - Galway
Hi Mulikat,
We're delighted to hear that your experience, from placing your order online to the delivery and in-store customer service, was really good. We appreciate your positive feedback!
Kind Regards,
Victoria
Galway staff and delivey guys top class
Johns in Galway was very helpful arranging a replacement machine when my tumble dryer broke down. The delivery guys were on top of their game, keeping me updated on what time they'd arrive. They were quick and helpful with swapping out the machine.
1 juillet 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi Mary,
We're delighted to hear about your positive experience with arranging a replacement machine and the efficiency of our delivery team. It's great to know they kept you updated and were helpful with the swap.
Kind Regards,
Kevin
Really good experience
TV I ordered was not in stock, but they phoned me to offer alternatives.I chose one which was actually more expensive, but I was offered it at the same price. The communication for delivery was excellent, and the driver called me twice to give me an idea of when they would arrive. The men were very pleasant and brought the tv right into the sitting room for me, as I have back trouble. Couldn't have asked for more. Excellent service throughout. I'm very impressed.
30 juin 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi David,
We're delighted to hear that our team was able to provide excellent service when your initial TV choice was out of stock. We're especially pleased that we could offer an alternative at the same price and that our delivery team was so helpful and considerate. Thank you for your wonderful feedback!
Kind Regards,
Kevin
Brutal service
I ordered a 3 piece suite and a rug. The armchair was dirty when the delivery guys open the box so I refused it now I’ve to wait at least 4 weeks for a new one. The rug I ordered wasn’t on the delivery truck they told me it comes in a separate delivery. When I rang Harvey Norman I was told no it doesn’t it should have been with that delivery now I’ve to wait a few days to get that delivered. Awful awful service
30 juin 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi Fiona,
We regret to hear about the issues with your recent order, including the dirty armchair and the missing rug. We understand your frustration with the delays and the conflicting information you received. We appreciate your feedback and will review our delivery and communication processes to improve our service. If you require further assistance, please email our customer support team at customer@support.harveynormnan.ie
Kind Regards,
Kevin
we were looking for a bed frame and the…
we were looking for a bed frame and the staff member maria was absolutely amazing she helped us choose our bed frame to perfection and helped us make it possible
30 juin 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi Brona,
We appreciate you sharing your feedback! We're happy to hear that a staff member was absolutely amazing and helped you choose the perfect bed frame.
Kind Regards,
Kevin
Friendly delivery man very helpful
16 juin 2026
Réponse de Harvey Norman Ireland - Galway
Hi Geraldine,
We're so glad our delivery team was friendly and helpful. We appreciate your positive feedback!
Kind Regards,
Victoria
The expert knowledge of Muriel in the…
The expert knowledge of Muriel in the bedding department. The service we received was excellent and she was very pleasant to deal with.
26 juin 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi there,
We are so pleased to hear about your excellent experience in our bedding department. We appreciate your kind words about the service received.
Kind Regards,
Victoria
Delivery guys were really nice to deal…
Delivery guys were really nice to deal with, quick delivery. It looked like I got the wrong colour for my suite of furniture. Rang the shop who confirmed it looked a different colour in the shop due to the lights. To return i will loose 30% of what I paid plus the delivery fee. Not a good way to run a business.
25 juin 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi Dawn,
We appreciate you sharing your experience. We understand your disappointment regarding the furniture color discrepancy and the return policy. We value your feedback as it helps us improve our customer service.
Kind Regards,
Victoria
Excellent delivery service
Excellent delivery service. The driver called to provide an estimated delivery time and then called again around 5 minutes before arrival, which was very helpful. They placed the order in the requested location. The driver was also friendly and chatty, making the whole experience pleasant. Great communication and customer service throughout. Highly recommended!
24 juin 2026
Avis spontané
Réponse de Harvey Norman Ireland - Galway
Hi Sean,
We truly appreciate you sharing your positive experience with our delivery service. We're so glad to hear that our driver's communication and friendly demeanor made your delivery pleasant. Thank you for your high recommendation!
Kind Regards,
Kevin
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.