I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his w... Voir plus
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Établissement
Changer d'établissementUnit 8A, Manor West Retail Park, Tralee, V92 FP94 Tralee, Kerry, IE
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Lisez les avis des autres
I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the... Voir plus
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Refused to honour their own vouchers.website says they are valid for 5 years, but shop manager says they expired a month after issue, which is illegal under Irish law. Update So in light of the... Voir plus
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The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they ha... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de téléphonie mobile
- Ordinateur et accessoires
- Magasin d'ameublement et de décoration
- Magasin de lave-linges et sèche-linges
À propos de Harvey Norman Ireland - Tralee
Écrit par l'entreprise
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Écrit par l'entreprise
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Coordonnées de contact
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, Irlande
- 066 7164900
4,4
Excellent
231 avis
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Excellent customer service
Excellent customer service, and very friendly and efficient staff.
18 décembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Mary,
We appreciate you taking the time to leave us this feedback. We are so glad to hear that you found our staff friendly and efficient.
Many thanks,
Katie.
Réponse de Harvey Norman Ireland - Tralee
Hi Brendan,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
I purchased a Ninja foodie possible…
I purchased a Ninja foodie possible cooker Black Friday weekend,Monday November 24th in Harvey Norman Tralee. It wasn't in stock but I was told it would be in during the week. I paid fully for it on the day of purchase.The lady Fern who sold me the product was lovely.
I rang Nov 28th,Dec 2nd,Dec 6th,Dec 8th,Dec 9th and Dec 15th looking to see if the slow cooker had come in and got fobbed off with it'll be here in the next few days and then the next few days and oh a big delivery of 20 will be arriving, so it'll be here again in the next week.
On Saturday Dec 20th, I decided to go in to Harvey Norman to look for my money back.I showed my receipt to a lovely gentleman Liam and was told it was marked as collected 2 days ago which it obviously wasnt! Anyway in the end Liam gave me the Slow cooker and he was bery nice to deal with.Again we received no call to say it was in and only that we called into Harvey Norman we may never have gotten it in time for Christmas.
To be honest I wouldn't recommend buying a product there Black Friday paying fully for it and having to wait 2 days short of a month for it and all the phonecalls that had to be made.
24 novembre 2025
Avis spontané
Réponse de Harvey Norman Ireland - Tralee
Hi Roisin,
We appreciate you sharing your experience regarding the Ninja foodie purchase. We're sorry to hear about the delay and miscommunication you encountered after the Black Friday sale. We'll review our processes to prevent similar issues. We appreciate your patience and are glad a resolution was reached.
Many thanks,
Katie.
Seamless exchsnge
I had purchased an item as a gift and then realised it wasn’t the right thing and needed to replace. The staff were extremely helpful in arranging the exchange.
17 décembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Therese,
We're happy to hear that our staff were helpful in arranging the exchange for your gift. We appreciate you taking the time to share your positive experience with us!
Kind Regards,
James
Harvey Norman are super competitive on…
Harvey Norman are super competitive on pricing and have helpful pleasant knowledgeable staff!
11 décembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Helenspi,
We appreciate you taking the time to leave us this review. We're so happy to hear that you found our pricing competitive and our staff helpful and knowledgeable.
Kind Regards,
Kevin
Réponse de Harvey Norman Ireland - Tralee
Hi Patrick,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Customer service
The order was delayed and I queried online help regarding it. 5 mins after submitting a person from the Tralee store rang to explain what had happened and to apologise. Said it would be in a few days. When it arrived in, I got another phone call to tell me it was available for collection and their opening hours and to again apologise for the delay. When you understand what’s happening the delay is ok. Excellent customer service, which is becoming rare so thank you.
12 décembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Eileen,
We appreciate you taking the time to share your experience. We are happy to hear that the team's communication regarding the delay was helpful and that you were satisfied with the service provided. It's great to know that you found the assistance to be excellent. Thank you.
Many thanks,
Katie.
Very happy with my experience with…
Very happy with my experience with Harvey Norman as I always am
The staff in Tralee are fantastic, friendly and efficient
Thank you
10 décembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Lucia,
We appreciate you sharing your positive experience. It's great to hear that the team in Tralee provided fantastic, friendly, and efficient service. Thank you!
Kind Regards,
Kevin
Just a flawless system
Just a flawless system. And great staff at the collection point. Its simple when it's done right.
9 décembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Declan,
We appreciate you taking the time to share your feedback! We are happy to hear that you found our system flawless and the staff helpful at collection.
Kind Regards,
Kevin
I use the photo centre regularly
I use the photo centre regularly. The staff running it are patient and very helpful . How ever I feel they are under pressure at times which is very unfair as some of the staff in other departments are not busy not their fault. I know they are not familiar with dept but they should step in to help on the till at least. I am not complaining but pointing out you could be making a lot more money if you look into this.
11 décembre 2025
Avis spontané
Réponse de Harvey Norman Ireland - Tralee
Hi Geraldine ,
We appreciate you taking the time to share your observations. We're glad to hear that you find the photo center staff helpful. We'll certainly look into the points you've raised about staff support to improve customer experience.
Many thanks,
Katie.
Fast and reliable
Fast and reliable , i bought a tv, its my 1st time to buy from them, good and helpful employees
8 décembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Samah,
We're happy to hear that you had a fast and reliable experience. It's great to know our employees were helpful during your first purchase with us!
Many thanks,
Katie.
Shoddy Business Behaviour
I was in today to buy a memory card for my camera. I was told by the sales associate that the only one that would fit into my camera was the 128GB for €50, or the 256GB for €90. I was really taken back, but I was told these were the only two that would work for my camera.
I left the store and returned a few minutes later. I spoke to another sales associate, and told him what his college had said. He looked at the camera as well, and said because it could only shoot in HD, the 128GB for €35 would be far more appropriate. He said that's all the storage I would need starting off. I walked out with that one.
I feel I was taken advantage of, as I mentioned I was just a beginner, and I didnt know what I needed. Im really disappointed on how I was treated. The fact that I almost walked out of a store with something thats 1/5 of what I get payed a week, that wouldn't have worked? Really bad business.
10 décembre 2025
Avis spontané
Réponse de Harvey Norman Ireland - Tralee
Good morning,
We appreciate you bringing this to our attention. We're sorry to hear about your experience and that you felt taken advantage of. We will address this internally to ensure our team provides accurate and suitable recommendations. Thank you for your feedback.
Many thanks,
Katie.
Réponse de Harvey Norman Ireland - Tralee
Hi Rosemary,
We're happy to hear that ordering and pickup were easy! Thank you for your feedback.
Many thanks,
Katie.
Incomplete order
I ordered three items... A kettle and Samsung S10 and was to receive a free black case/cover... I did not receive the case.
20 novembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Eva,
Thank you for taking the time to leave this review. We regret that the free case was missing from your order. We will have this looked into with the team and request for you to be contacted on this as soon as possible.
Many thanks,
Katie.
Immediate support and drew my attention…
Immediate support and drew my attention to one of your deals. I save money and got the product
26 novembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Brendan,
We appreciate you sharing your experience with us. We are happy to hear that our support was helpful and that you were able to save money on your purchase.
Many thanks,
Katie.
Réponse de Harvey Norman Ireland - Tralee
Hi James,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Amazing such fast delivery and great…
Amazing such fast delivery and great service as always
28 novembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Doireann,
We appreciate you taking the time to share your positive experience. We are so glad you were happy with our fast delivery and great service.
Many thanks,
Katie.
Great service!
Looking for a vacuume. Was recommended the draw meme and love it! Great product and helpful service
1 décembre 2025
Avis spontané
Réponse de Harvey Norman Ireland - Tralee
Hi Mary,
We're happy to hear that you love the vacuum and found our service helpful! Thank you for the positive recommendation; we appreciate your feedback!
Many thanks,
Katie.
I waited in store for a click and…
I waited in store for a click and collect for over 40 minutes until I asked someone if I could pick my item off the shelf and just leave as they couldn’t find it.
29 novembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi Rachel,
We're very sorry your click and collect order wasn't ready and that you had to wait so long. We appreciate your feedback and will investigate how we can improve our service.
Many thanks,
Katie.
Excellent service
Excellent service. Click and collect available on Black Friday with less than a 2 hour turnaround. Courteous staff upon collection.5 stars
28 novembre 2025
Réponse de Harvey Norman Ireland - Tralee
Hi there,
We're happy to hear that you had an excellent experience with our click and collect service during Black Friday! We appreciate your positive feedback regarding our turnaround time and staff.
Many thanks,
Katie.
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