Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I was badly let down by another printer yesterday (Friday), needed business cards for Sunday, found Hatch had an online chat facility asked them (Keith) if they could get business cards to me next day... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve used hatch for printing artwork cards and for my salons treatment menus & gift cards, and most recently a poster. Also great communication if youve any questions. All have been brilliant quality... Voir plus

Noté 2 sur 5 étoiles

Such a shame. Really great service first few times. We recommended them to others. Then last order took over a month to arrive, which was really inconvenient for our business, numerous attempts to get... Voir plus

Noté 5 sur 5 étoiles

Amazing service! Katie helped me through the setup process with some technical questions on the live chat application then followed through our order to make sure it went out for next day delivery. Qu... Voir plus

À propos de l'entreprise

  1. Magasin d'impressions et de signalisation
  2. Service d'impression numérique
  3. Papeterie

Écrit par l'entreprise

We are an independent, eco friendly, vegan printing services that's here to shake up the printing world. Lets all be KIND and print KIND.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 2 sur 5 étoiles

Love their values but disappointed about the service

Have been disappointed about the quality of service few times. I tried to recommend Hatch to my company as it fit our values but the service received has been very poor and they made mistakes in one of our important/urgent order (business cards ordered by one of my colleague). Result: my team don't want to order there anymore. Such a shame as it's important to have suppliers which take care of the ecology..

9 décembre 2021
Logo de Hatch

Réponse de Hatch

Update - 10.12.21 @11.08am Hello Marjorie,

I can see you have supplied more information since our correspondence online and confirmed you personally did not place an order, please can you ask the person who placed the order to get in contact with us and we will happily resolve any issues they may have experienced.

The Hatch Team


10.12.21 @09.00am Hello Marjorie,

I'm sorry to hear you were not happy with your experience.

I have looked into your order number and can see it relates to one of our free sample packs that was shipped back in September. We are sorry this left us later than normal unfortunately due to the high demand there was a week delay as per the website notice.

Please do email us directly if we can help further using your order number as a reference.

The Hatch Team

Noté 5 sur 5 étoiles

What a great company

What a great company. Excellent customer service.
With my 1stattempt at getting my product right and looking good I was contacted as there were concerns over the resolution.
I was then able to submit several ammendments and reworkings at higher resolution for consideration befoe arriving at the final result. The roller banner arrived by next day delivery and looks awesome.
Thanks so much to Sam and the design team. I couldn't be happier

25 novembre 2021
Avis spontané
Noté 3 sur 5 étoiles

Printing is fine but not communication

Ordered next day delivery of greetings cards, paying extra for the service. There was no communication after the first order acknowledgement. I tried phoning but the lines were constantly engaged and emails weren't replied to. After much chasing, the cards arrived late afternoon a day later than expected (and paid for). The printing is fine, but the company shouldn't make promises it can't fulfil.

25 novembre 2021
Avis spontané
Logo de Hatch

Réponse de Hatch

Hello Reica,

We are sorry to hear you experienced a delay with your order, unfortunately due to the current pandemic and it being the Christmas season our couriers can experience delays as they are in constant high demand.

Please can you email us directly with your order number and we will happily refund your next day delivery fee as a gesture of goodwill.

The Hatch Team

Noté 1 sur 5 étoiles

DON’T ORDER HERE

DON’T ORDER HERE!
My items haven’t been delivered neither I have received any refund.

Long story short: I ordered two banners but they couldn’t make them in time. I asked them for a refund. This was nearly 1 month aago.

23 novembre 2021
Avis spontané
Logo de Hatch

Réponse de Hatch

Hello Martina,

We are sorry to hear your awaiting a refund, please can you email us directly with your order number and we will get this resolved asap.

All refunds take 3 - 5 working days to fully process so we definitely need to investigate what happened here.

The Hatch Team

Noté 5 sur 5 étoiles

The most fantastic service!

The most fantastic service. I spoke to Katie about my order and she bent over backwards to ensure that I was happy with everything. I would highly recommend this company. Fast delivery, great quality prints and excitingly sustainable options available to choose. The site is easy to use and well designed too. Thank you Hatch, I will certainly use your service again!

17 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

The team were incredibly helpful and…

The team were incredibly helpful and accommodating through the printing process and replied to any email queries I had within minutes. Also the printing turn around was incredibly fast and I received my banners the following day.

11 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Massive thanks to Hatch for getting us…

Massive thanks to Hatch for getting us out of a hole when our usual supplier's couriers lost 3 banners for a Hospital charity fund-raising campaign launch. We'll be back for more of this good service I'm sure!

11 novembre 2021
Avis spontané
Noté 4 sur 5 étoiles

Second time around...

Things did not go well at all but the owner did their best to put things right, although we missed a valuable pop up sales opportunity. We have another order in process, let's see how this goes. The quality of the printing is excellent, customer service needs improving.

8 novembre 2021
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Jas was super helpful in the design process of my order of seeded cards as I needed a customised design. The cards arrived fast and are absolutely amazing.

5 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Caring Printing!! :DD

So glad I managed to find Hatch Print as it seems to be the only place to be able to print vegan things! I wanted to print off some small 6x4 photo prints for a frame and realised most places could use ink that uses animals, so I searched and couldn't really find anywhere untill I found Hatch. They didn't have a option soley for photo prints however I got in touch with them and they were very kind and wanted to see if they could help out. I only wanted one and they have kindly sent me a sample photo of my choice which is amazing! Katie was the person I spoke to via emails and she was brilliant so thank you very much :) It's really good to find a company like this, being vegan it's hard to find things a lot of the time, when they are more obscure like printing facilities, that care about the world and the living things on it, so yeah it's really nice :)

4 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

outstandingly helpful

I can truly say that this is one of the most helpful, kind, supportive and friendly businesses I have ever dealt with. Their work is second to none and each member of the team works in tandem with the other to deliver the very best customer service and a truly professional finish to each poster they have produced for me.
From the prices to the completion time, every step of my journey as a customer was beyond compare and I look forward to getting more items printed by them in the future.

2 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Friendly and quick service

Hatch have been fantastic in turning our orders around so quickly for COP with only a couple of days notice. Staff are personable and friendly. We'll definitely work with them again.

2 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Step and Repeat Roller banner

Ordered a roller banner and was very happy with the product and great customer service from Katie, the design needed some arrangement which was done with no trouble and a fast turnaround. Highly recommend Hatch!

30 octobre 2021
Avis spontané

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