Very good. Order delivered quickly. I just find the website very annoying. I get near constant popups on the website telling me what others have brought and what others have added to thier baskets! I... Voir plus
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Lisez les avis des autres
First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best pac... Voir plus
Ordered 1500mm water blade from Hatton Koi. Unfortunately due to its popularity and great quality it was out of stock. Hatton Koi contacted at the soonest opportunity advised one would be back in stoc... Voir plus
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal wi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles d'aménagement aquatique du jardin
- aussi dans
- Animalerie
- Fournisseur de poissons en bassin
- Magasin d'aquariophilie
- Magasin d'articles pour animaux
- Magasin de poissons rouges
Écrit par l'entreprise
Hatton Koi is a family-owned company that sells elite koi pond accessories, koi fish food, filters, and other high-quality fish care essentials. We understand the joy that koi fish can bring, but we also understand the hard work and dedication it takes to maintain a healthy koi pond. Empowering others to enjoy koi fish without the burden of complicated maintenance routines, we sell premium-grade koi pond filters, heaters, pumps and more. From water treatments and koi food to koi pond filtration systems, we have everything you need to create the perfect environment for koi fish to thrive.
Coordonnées de contact
Fulford House, Newbold Terrace, CV32 4EA, Leamington Spa, Royaume-Uni
- 07466798142
- support@hattonkoi.com
- hattonkoi.com
4,7
Excellent
153 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast and efficient service.
2 août 2024
Hatton Koi are brilliant
Hatton Koi are brilliant, orders always arrive quickly in perfect condition. Highly recommended.
29 juillet 2024
excellent product
30 juillet 2024
Excellent customer service and items…
Excellent customer service and items arrived very quickley
29 juillet 2024
Excellent service
First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best packaging l've ever come across. Will definitely be using Hatton Koi again.
23 juillet 2024
Avis spontané
Very polite and knowledgeable family…
Very polite and knowledgeable family run business, very quick dispatch and delivery and excellent prices , will certainly use again
11 juillet 2024
Excellent efficient service along with…
Excellent efficient service along with sensible pricing. Good comms.
12 juillet 2024
Réponse de Hatton Koi
Hi Graham. I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. As a small family business, we take customer service and product satisfaction very seriously, so it means such a lot to hear that we are getting it right. Kind regards, Paul
competitive prices, premium service....
Keenly priced products delivered promptly and without issue.
2 juillet 2024
Réponse de Hatton Koi
Hi there. I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. As a small family business, we take customer service and product satisfaction very seriously, so it means such a lot to hear that we are getting it right. Kind regards, Paul
Arrived on time
Arrived on time, the stat arrived with only foreign instructions, we requested English from supplier but they only sent the quick set up guide with no operating instructions but managed to find them on the makers web site
24 juin 2024
Réponse de Hatton Koi
Hi Elaine, Thank you for your feedback, We are sorry that the instructions were not in English. We have contacted the manufacturer to ensure they check to ensure that the right instructions are sent in products for the UK market. We have also implemented a double check on our end to ensure products are shipped with the correct instructions to ensure this doesn't happen again. Sorry for the inconvenience this will have caused you. Kind regards, Paul
Good service
13 juin 2024
Réponse de Hatton Koi
Hi Tony, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. We take customer service and product satisfaction seriously so it means a lot to hear that we are getting it right. Kind regards, Paul
Expert advice and patience with guiding…
Expert advice and patience with guiding me through the online purchase. Advice on the product much appreciated. Thanks for all your help
3 juin 2024
Excellent service.
Managed to get everything I needed at a good price and discount for a multiple purchase.
Probably the best packing I've ever seen as well. Everything totally secure and padded!
28 mai 2024
Réponse de Hatton Koi
Hi Mark, Thank you for the feedback, I just wanted to thank you for taking the time to give us such amazing feedback, We are really grateful. We take customer service and product satisfaction very seriously, so it means a lot to hear that we are getting it right. Kind regards, Paul
All good thanks.
28 mai 2024
Réponse de Hatton Koi
Hi Kevin, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a family business, we take customer service and product satisfaction very seriously so it means a lot to hear that we are getting it right. Kind regards, Paul
Excellent
Excellent! Very helpful advice from a lovely chap called Paul. Good old fashioned service and super fast delivery with a very efficient delivery company. Highly recommended, again and again
4 juin 2024
Avis spontané
Réponse de Hatton Koi
Hi George, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a family business, we take customer service and product satisfaction very seriously so it means a lot to hear that we are getting it right. Kind regards, Paul
Great products and at a very good price.
9 mai 2024
Réponse de Hatton Koi
Hi Alan. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Réponse de Hatton Koi
Hi Lewis, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. As a small family business, we take customer service and product satisfaction very seriously, so it means a lot to hear that we are getting it right. Kind regards, Paul
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