Very good. Order delivered quickly. I just find the website very annoying. I get near constant popups on the website telling me what others have brought and what others have added to thier baskets! I... Voir plus
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First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best pac... Voir plus
Ordered 1500mm water blade from Hatton Koi. Unfortunately due to its popularity and great quality it was out of stock. Hatton Koi contacted at the soonest opportunity advised one would be back in stoc... Voir plus
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal wi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles d'aménagement aquatique du jardin
- aussi dans
- Animalerie
- Fournisseur de poissons en bassin
- Magasin d'aquariophilie
- Magasin d'articles pour animaux
- Magasin de poissons rouges
Écrit par l'entreprise
Hatton Koi is a family-owned company that sells elite koi pond accessories, koi fish food, filters, and other high-quality fish care essentials. We understand the joy that koi fish can bring, but we also understand the hard work and dedication it takes to maintain a healthy koi pond. Empowering others to enjoy koi fish without the burden of complicated maintenance routines, we sell premium-grade koi pond filters, heaters, pumps and more. From water treatments and koi food to koi pond filtration systems, we have everything you need to create the perfect environment for koi fish to thrive.
Coordonnées de contact
Fulford House, Newbold Terrace, CV32 4EA, Leamington Spa, Royaume-Uni
- 07466798142
- support@hattonkoi.com
- hattonkoi.com
4,7
Excellent
153 avis
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N'a pas répondu aux avis négatifs
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A very unpleasant experience
I ordered a 1"BSP valve from the Hatton Koi website after first confirming with them that the valve definitely had 1"BSP screw threads. What came was a valve with solvent weld fittings and no threads. This was hugely disappointing as I had taken the trouble to confirm the description with them. What followed was worse - they refused to refund postage costs so I ended up paying for their failure to properly describe the item, a contravention of the legal requirements concerning mis-described goods. So I advise to avoid this company unless you are sure you will receive the goods as described.
5 février 2024
Réponse de Hatton Koi
Hi David,
Thank you for your feedback. We are sorry to hear that this is not in line with what you were expecting.
In our phone call and emails, we tried to best understand the product that you required, and clearly there was a misunderstanding and the product you ordered was not in line with our understanding.
We offered to pay for your return postage, Due to anti money laundering laws, we were unable to refund the postage to your card as it exceeded the original amount paid, as we had already refunded the full amount paid.
We emailed you on the 6th of March and requested details from you so we could refund your postage. Unfortunately, we didn't receive any response from you.
We have just resent you the email, If you would like to reply and provide your payment details, I will arrange for the refund to be made.
Kind regards, Paul
Réponse de Hatton Koi
Hi Barry, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. We take customer service and product satisfaction seriously so it means a lot to hear that we are getting it right. Kind regards, Paul
Excellent delivery time and product's…
Excellent delivery time and product's were very well packaged .
25 avril 2024
Réponse de Hatton Koi
Hi Gavin, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. As a small family business, we take customer service and product satisfaction very seriously, so it means a lot to hear that we are getting it right. Kind regards, Paul
Ver good firm received my item on time…
Ver good firm received my item on time highly reccomended
8 avril 2024
Réponse de Hatton Koi
Hi Alan. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Réponse de Hatton Koi
Hi Peter. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Easy to deal with kept me in the loop…
Easy to deal with kept me in the loop as to what was happening fast delivery faster than estimated
8 avril 2024
Réponse de Hatton Koi
Hi Lee. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
25kg pumice filter media
Price was the best I could find and really quite clean didn’t take a lot of washing delivery was quick as well
28 mars 2024
Réponse de Hatton Koi
Hi Stuart, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Réponse de Hatton Koi
Thank you Richard for taking the time to give us your review. It means a lot to get feedback from our customers. Kind regards, Paul
Réponse de Hatton Koi
Hi Jane, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
GOOD SERVICE
GOOD SERVICE. REASONABLE PRICE. WELL PACKAGED AND SWIFT DELIVERY. THE AIR BLOWER WAS TO REPLACE ONE OF THE SAME MODEL WHICH WAS 6 YEARS OLD.
26 mars 2024
Réponse de Hatton Koi
Hi Patricia, thank you for your feed, it is very kind of you to take the time to provide feedback it is very much appreciated. Kind regards, Paul
Réponse de Hatton Koi
Hi David. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Réponse de Hatton Koi
Hi Colin, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Very good service fast delivery as…
Very good service fast delivery as described and the item fits really well thank you
6 mars 2024
Réponse de Hatton Koi
Hi Jeff, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Filtration
arrived quick, item arrived in great condition, seller communication 👌
I recommend
4 mars 2024
Réponse de Hatton Koi
Hi Malgorzata, I just wanted to thank you for your kind review, we appreciate all feedback and are glad that we were able to meet your expectations. Kind regards, Paul
Excellent
Great product. Great service! Ordered in the afternoon and it arrived the next morning.
7 mars 2024
Réponse de Hatton Koi
Hi Natalie. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Igave my score because of the service…
I gave my score because of the service I received from your self's and a good quality products at a good price.
4 mars 2024
Réponse de Hatton Koi
Hi Colin, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Réponse de Hatton Koi
Thank you Robert for the feedback. We really appreciate you taking the time to give us your feedback. Kind regards, Paul
Fast delivery great food i would…
Fast delivery great food i would recommend them to anybody
22 février 2024
Réponse de Hatton Koi
I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Réponse de Hatton Koi
Thank you very much for taking the time to leave a review. We really appreciate it, and we are glad you had a good experience with us. Kind regards, Paul
Poor value for money
The site DID NOT make clear that there were no poles attached to the nets purchased. I have previously bought these nets from a different supplier and it came with the pole. Far too expensive for just the net . Would not use the company again. Nets alone are cheaper elsewhere.
1 février 2024
Réponse de Hatton Koi
As a family business, we take customer care and product satisfaction very seriously. We have tried to make it clear what is and isn't included in each purchase on our site by providing information in bold to highlight these, and we have included item specifics in drop-down menus before items are added to baskets to try to make sure it is clear. We apologise that this wasn't as clear as you would have liked and will look at ways to try and improve it further. Kind regards, Paul
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