Its a scammer be aware
Its a scammer be aware, i ordered 4 months ago i got nothing they have taken money from my bank extra also. After 4 months didn't got my package and they block me everywhere
Réponse de HAUS OF LUXE
Dear Alya,
We take allegations like these very seriously, as they directly affect our business and reputation.
We have already sent you a request for more information. Please respond to that request and provide proof that you actually placed an order with Haus of Luxe, including your order number and any relevant payment confirmation or correspondence.
If you genuinely placed an order with us and your package was lost, we will investigate the matter and, where the loss is confirmed, ensure that you receive an appropriate refund. We take customer concerns seriously, open support cases, and provide customers with case numbers so that their issues can be tracked and resolved. We do not simply block customers and abandon their concerns.
Your claim that we took additional money from your bank account and blocked you everywhere is extremely serious. We cannot verify these allegations without the relevant information, and we strongly dispute the suggestion that we deliberately scam our customers.
If you can provide verifiable evidence that you placed an order with us and that we failed to fulfil our obligations, we will investigate your case immediately. If your claim is substantiated, we are prepared to resolve the matter fairly and offer a refund. We are also willing to discuss additional compensation, potentially up to double the original order amount, depending on the circumstances and our investigation.
We kindly ask you to respond to our outstanding information request and provide the necessary evidence before making further public allegations about our business.
We are committed to helping genuine customers and resolving legitimate issues professionally. We welcome the opportunity to investigate your case and reach a fair resolution.
Kind regards,
Haus of Luxe Customer Support