Havenhome Avis

•

2,2

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Coordonnées de contact

Etats-Unis
havenhome.uk

2,2

Bas

8 avis

5 étoiles

4 étoiles

3 étoiles

2 étoiles

1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Tous les avis

(8)

8 avis reçus au cours des 12 derniers mois

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Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

ll y a 5 jours

Useless Goods Received

I ordered a laser-pointer, which eventually arrived in an unpadded plastic bag, with no case, box, battery or instructions. None of the various batteries we have fit, so I contacted Havenhome to request clarification regarding requirements. No information has yet been received. I searched for reviews of this company tonight and I have now seen that another reviewer has described exactly the same experience with the same item, 3 weeks earlier. Despite knowledge of this situation, Havenhome continue to sell the same product. There is literally nothing to recommend about this company.

8 septembre 2026

Avis spontané

Réponse de Havenhome

ll y a 3 jours

Hello Neil,

We’re sorry to hear about your experience. We understand why you’re frustrated, particularly after contacting us for clarification and not receiving the information you needed.

The product should have arrived with the appropriate packaging and clear information about its requirements, and we take your comments about the batteries and missing instructions seriously. We also understand your concern about seeing a similar review and appreciate you bringing this to our attention.

We’re reviewing this product and the concerns you’ve raised internally. Thank you for taking the time to share such detailed feedback.

Kind regards

3 sept. 2026

Misleading customers with name of company

The name of this company ie Havenhome UK, would suggest you are buying items stocked in the UK not CHINA. Not happy at all and have already resigned myself to the fact that this item will be substandard and unsuitable/safe for a 12 year old girl to use ( electronic curling tongs). Not even sure when it is likely to arrive as tracking suggests it’s stuck at an airport somewhere !! Hate being ripped off 😡 don’t order from this website

3 septembre 2026

Avis spontané

Réponse de Havenhome

4 sept. 2026

Hello Julie,

We’re sorry to hear how disappointed you are. We understand your concerns regarding the product’s origin, safety and the lack of clarity around delivery. We take this feedback seriously and appreciate you bringing it to our attention.

Kind regards

27 août 2026

Thought this was a UK company adhering…

Thought this was a UK company adhering to UK distance selling law - big mistake! Ordered corner shelf unit (£15) for my shower 16 Aug it arrived 25 Aug but didn't fit so I wanted to return it for a refund. Was told it had to go to China by tracked mail, cost £25. I did get the promise of a 30% (£3.88) refund.
My advice: Don't deal with this company unless you know that what you're buying is exactly what you want.

25 août 2026

Avis spontané

Réponse de Havenhome

28 août 2026

Hello Roger,

Thank you for sharing your experience. We’re sorry that the shelf unit didn’t fit as you expected and that the return process left you feeling disappointed.

We understand that the return postage can be frustrating, particularly when the cost is significant compared with the value of the item. We also appreciate your feedback regarding the information provided before and after your purchase. We’ll take this feedback seriously as we continue to improve how we communicate our products and returns process.

We’re pleased that we were able to offer a partial refund as a gesture of goodwill, and we’re sorry that your overall experience did not meet your expectations.

Kind regards

20 août 2026

Steer Clear

Ordered 2 lights. Plugs did not have UK fittings,yet the site said Havenhome UK. I emailed to return, and was told to ship to an address in China,and to use tracking,all at a cost to myself. I went to post,but the postage was over £25.00 so I did not proceed. I really wish id read these reviews before I ordered from this company. I have accepted faults with online orders in the past,so I am not in the habit of complaining,but to any new Customers...avoid,avoid,avoid!

14 août 2026

Avis spontané

Réponse de Havenhome

23 août 2026

Hello Nicola,

We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to discover that the plugs were not suitable for you and that the return process involved additional postage costs. We appreciate you taking the time to share your feedback, and we’ll take your comments seriously as we review how our product information and returns process are communicated.

Kind regards

20 août 2026

Bought an induction speaker from this…

Bought an induction speaker from this company. It was absolutely shocking, didn't work at all and the features described in the advertisement weren't even on the item. Asked for a refund and was told I'd have to ship to an address in china,with tracking. Only offered a 30% refund if I chose not to do this. This is not a UK company.

18 août 2026

Avis spontané

Réponse de Havenhome

20 août 2026

Hello Ed,

We’re sorry to hear that your experience was so disappointing. We understand how frustrating it is to receive a product that does not work as expected and to find that some of the advertised features are not present. We also understand your concerns regarding the return process and the options provided to you.

We take feedback like this seriously and will review the product information and your experience with our support team to ensure our descriptions and customer service are clear and accurate. Thank you for bringing this to our attention.

Kind regards

13 août 2026

Green Laser Pen with no Battery

Purchased a green laser pen which Havenhome.uk advertised as highly effective and especially good because it had a powerful battery that was also rechargeable. The pen arrived with no battery and no instructions so could not be used. I have asked the company twice now to please let me have the battery specification because it is unique to this product, but they have so far failed to do so. Absolutely appalling service which completely disrespects the customer.

3 août 2026

Avis spontané

Réponse de Havenhome

15 août 2026

Hello Dave,

We’re sorry to hear about your experience. We understand how frustrating it must have been to receive the laser pen without the required battery or instructions, particularly after you contacted us twice for the battery specification.

We apologise that your requests were not dealt with properly and that you were left without the information needed to use your purchase. We take your comments about the level of service seriously and will review what happened to ensure customer queries like this are handled more promptly and appropriately.

Thank you for bringing this to our attention.

Kind regards

10 août 2026

Not UK sizes and based in China not the…

Not UK sizes and based in China not the UK, only realised when I wanted to return an item. They don't provide return labels and to send any parcel to China it's £10+ and not worth returning. They are well aware of this and offered me 30% off to keep the item at the same time as telling me about the return .postage

10 août 2026

Avis spontané

Réponse de Havenhome

13 août 2026

Hello Lisa,

Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the sizing and only became aware of our location when you looked into returning an item. We understand how frustrating it can be to discover that the sizing differs from what you expected and that international return postage can be costly.

We appreciate you taking the time to share your experience, and we’ll take your comments on board as we work to make our sizing and returns information clearer for customers.

Kind regards

Actualisé le 9 août 2026

Ordered a solar light it is tiny…

Ordered a solar light it is tiny nothing like the size in the video in feel conned

Respose to company response. Taking my feedback on boared is not enough. The item is clearly a scam and I expect a full refund or I will get it back from my bank.its not as you say,"not what I had in mind:" its not what you advertised

9 août 2026

Avis spontané

Réponse de Havenhome

9 août 2026

Hello,

We’re sorry to hear that the solar light was much smaller than you expected and that you felt misled by the video. We understand how frustrating that can be, especially when the product doesn’t match what you had in mind.

We appreciate you bringing this to our attention. We’ll take your feedback seriously and review how the product size and presentation are shown to make sure expectations are clearer for customers.

Kind regards

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