I called Hayden LA customer service concerning exchanging a dress I ordered to a smaller size. Nancy, their customer service representative, was extremely helpful. I explained my situation to her… tha... Voir plus
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I was going to return a dress that I tried on for maybe 20 seconds. It was very unflattering and I knew instantly. I returned it via their instructions and received an email saying the dress was damag... Voir plus
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The customer service reps are always so kind and so incredibly quick to respond to any restock request I have. I love Hayden LA! The clothes are high quality and I love that they come in my size and a... Voir plus
I’ve ordered two of the multi-colored black and off-white cardigans and I love them both. The fit is comfortable, just loose enough not to be slouchy, and the quality of the fabric is good. Oh, and cu... Voir plus
4,5
Excellent
75 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Best Return Service
I called Hayden LA customer service concerning exchanging a dress I ordered to a smaller size. Nancy, their customer service representative, was extremely helpful. I explained my situation to her… that I had done the exchange online, but was worried that I wouldn’t receive the new dress in time for an event that I had to go to. She looked up my order in the system and saw that I had already returned the dress that was too large. so instead of waiting for that dress to arrive before mailing me the new one, she sent me the smaller size that day. Nancy was friendly, polite, and a pleasure to talk to! I love Hayden LA dresses!!!
23 mars 2026
Réponse : Hayden Los Angeles
Hi Susan,
So glad to hear this! This is exactly the kind of experience we aim for! Nancy will be thrilled to know she made your exchange smooth and stress-free, and we’re happy we could get the right size to you in time for your event. We truly appreciate your kind words and your love for Hayden LA dresses!
Warm regards,
Hayden LA
This brand was super responsive to my…
This brand was super responsive to my sizing questions!
28 novembre 2025
Réponse : Hayden Los Angeles
Hi Ophelia,
Big shoutout to the team, came through quick with sizing help! Love that! Thanks for sharing!
Warm regards,
Hayden LA
I was going to return a dress that I…
I was going to return a dress that I tried on for maybe 20 seconds. It was very unflattering and I knew instantly. I returned it via their instructions and received an email saying the dress was damaged when returned with a picture of threads pulled out. They wouldn’t give me a refund (since it was damaged and against their policy) and offered to return it to me for $8 shipping (HAH) or just store credit. Just be sure to check your items before you try on!
6 mars 2026
Avis spontané
Réponse : Hayden Los Angeles
Hi Deni,
Totally get how frustrating that was, sorry about it! Our policy usually doesn’t allow refunds for damaged items, but since you’re a first-time customer, we gave store credit to make it right. Thanks for the tip about checking items before trying them on! Reach out anytime if you want us to help further.
Warm regards,
Hayden LA
Nice quality products that were perfect…
Nice quality products that were perfect for my living situation, and they were delivered promptly. I really like what I received.
5 février 2026
Réponse : Hayden Los Angeles
Hi Christina,
That’s awesome to hear! Great fit and quick delivery is what we love! Thank you!
Warm regards,
Hayden LA
Their eyelet white top was so pretty…
Their eyelet white top was so pretty when it arrived
19 décembre 2025
Réponse : Hayden Los Angeles
Hi Simone,
So happy you loved the eyelet white! it’s a favorite!
Warm regards,
Hayden LA
Réponse : Hayden Los Angeles
Hi Renata,
Love hearing that! Quality is everything to us! enjoy your skirt!
Warm regards,
Hayden LA
Réponse : Hayden Los Angeles
Hi Renee,
Love that feedback, happy the fit was just right!
Warm regards,
Hayden LA
I bought a top for a recent trip I went…
I bought a top for a recent trip I went on and I loved it! It arrived just in time too
19 décembre 2025
Réponse : Hayden Los Angeles
Hi Sienna,
We’re so happy it arrived just in time for your trip!💕
Warm regards,
Hayden LA
Réponse : Hayden Los Angeles
Hi,
That makes us so happy! Great fit, quality fabric, and fast shipping are exactly what we aim for, thanks for the love!
Warm regards,
Hayden LA
I needed a midi skirt for a birthday…
I needed a midi skirt for a birthday brunch and found their site. Their boho vibe was exactly what I was looking for
19 novembre 2025
Réponse : Hayden Los Angeles
Hi Thea,
So glad our boho vibe was exactly what you were looking for! Hope the birthday brunch was amazing!
Warm regards,
Hayden LA
The sweater that I bought was so…
The sweater that I bought was so thin…looked thick and cushy in the photo. The other sweater I got, was NOT sweater fabric. To return it’s $20-40 per item. Avoid at all costs. I only ordered because it had a 4.5 rating here.
29 décembre 2025
Avis spontané
Réponse : Hayden Los Angeles
Hi Barbara,
Thanks for sharing your thoughts. Just so you know, your review hasn’t been verified, so we can’t confirm the specifics. If you’d like to discuss this further or need help, please reach out at customerservice@haydenla.com. Appreciate it!
Warm regards.
Hayden LA
The dress options they have are so…
The dress options they have are so nice. I was struggling finding a midi dress that stood out but kept me comfortable and I found just the one!
14 novembre 2025
Réponse : Hayden Los Angeles
Hi Lilliana,
So glad you found the perfect midi dress! We’re all about making sure you feel stylish and comfortable. Thanks for letting us help you stand out! 😊
Warm regards,
Hayden LA
Réponse : Hayden Los Angeles
Hi Laura,
Thank you for your kind words! We’re thrilled you loved the dress, appreciated our quick shipping, and had a great experience with our customer service. We look forward to serving you again soon!
Warm regards,
Hayden LA
Arrived in a good time frame and was…
Arrived in a good time frame and was the product I expect.
24 novembre 2025
Réponse : Hayden Los Angeles
Hi Susan,
Thanks so much for your feedback! We're happy to hear your order arrived on time and was just what you expected. We strive to meet those standards every time!
Warm regards,
Hayden LA
Lovely Plus Size Dresses
Lovely clothes! Absolutely beautiful plus size dresses that made me feel confident and comfortable! Good material and fit; good selection from which to choose.
10 novembre 2025
Réponse : Hayden Los Angeles
Hi Rebecca,
Thank you so much! We’re thrilled our plus size dresses made you feel confident and comfortable. We’re glad you love the fit and selection!
Warm regards,
Hayden LA
Their tops are perfect for work so I…
Their tops are perfect for work so I always get a couple when I can!
5 novembre 2025
Poor quality
The blouse, textured satin floral asymmetric pheasant sleeve top is pretty. However, when my daughter went to wear it, she noticed a large defect on the front of the shirt.
27 octobre 2025
Réponse : Hayden Los Angeles
Hi Jennifer,
We truly apologize for the condition in which you received the blouse. This is not the standard of quality we strive for, and we completely understand your disappointment. Thank you for bringing this to our attention.
Our customer support team will be reaching out shortly to assist you, and we’ll be happy to assist with a return, exchange, or refund for the item. We hope to have the chance to make this right for you. Thanks!
Warm regards,
Hayden LA
Quality product
Quality product. Not just good enough or acceptable, but the material was exceptional, the stitching was great, sizing was great, and many many compliments! Hayden Los Angeles is on my list of clothing for friends!!
14 octobre 2025
Réponse : Hayden Los Angeles
Hi Barbara,
Thanks so much! So happy the quality, stitching, and fit stood out and that you got so many compliments!
Warm regards,
Hayden LA
Very fast and thorough customer…
Very fast and thorough customer service. I had to return a purchase and the process was seamless
6 octobre 2025
Réponse : Hayden Los Angeles
Hi Bonne,
Thank you for sharing! We're so glad to hear that our quick and efficient customer service made your return process seamless.
Warm regards,
Hayden LA
Length not Tunic or even normal sweatshirt
I was very pleased with the material of the quilted shirt and the color. However, the length was shorter than appeared in the photo. It does not sit on hip, it is almost cut as a short waisted top.
1 octobre 2025
Réponse : Hayden Los Angeles
Hi Emersyn,
Thanks for your feedback! We’re happy you liked the material and color of the shirt, though we’re sorry the length wasn’t what you expected. We take all customer feedback seriously and will use yours to improve the way we present the fit of our items.
I believe we’ve already reached out to you about this concern, but if you still need assistance or wish to return or exchange the item, please feel free to let us know, we’re here to help!
Thank you,
Hayden LA!
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