Hbd Jewellery Avis 

545
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Personalised necklace bought as a late anniversary gift, arrived within 2 days! Very pleased, looks lovely. Better materials and choice than other high street sellers. Be sure to search for discount c... Voir plus

Noté 5 sur 5 étoiles

Small family run business by what seem like lovely people , brilliant customer service - I had an issue with an order and they were very fast to respond to my email the same day and sort it out for me... Voir plus

Noté 5 sur 5 étoiles

We bought a necklace for my mum to celebrate her becoming a grandma, and she absolutely loves it. She was thrilled with the piece – it’s beautifully made, with excellent quality and a durable finish.... Voir plus

Noté 3 sur 5 étoiles

I brought 2 lovely pieces of jewellery a necklace and a bracelet that spelt my granddaughter‘s name for my daughter on her first birthday as a mummy, but to our utter disappointment. The bracelet brok... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

545 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,7

Tous les avis

(545)

320 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Poor quality don’t purchase

Purchased a necklace from them because they were one of the only ones I found that sold actual silver and thought it was risky considering other companies all had warranty on their products and they didn’t. When the product arrived it was flimsy and fragile and not what I thought I had paid for. Ofcourse not even within a month it had broke from the chain itself but as per their policy they could not replace it as it had gone past their one month warranty period despite the fact I had held onto it for a while before gifting. They however were more than happy to replace it at an additional discounted cost which I found ridiculous and made me realise this company is just a money grab and I would not recommend purchasing if you’re looking for something of good quality that won’t break.

31 mai 2026
Avis spontané
Logo de Hbd Jewellery

Réponse de Hbd Jewellery

Hi Jamal,
I'm sorry that your chain has broken.

We offer a 2 year warranty on all our products, and any chain breakage caused by a manufacturing fault is covered under our warranty.

You shared an image which showed the name on your chain was severely deformed, this kind of damage will usually break or weaken the link on our sterling silver chains, unfortunately we cannot cover accidental damage under our warranty.

We did offer to repair this for you, and asked for a small contribution towards the cost of repairing it and posting it back out to you, which you refused.

We also cannot accept demands for refunds under threats of bad reviews.

We have a dedicated quality control step for our pieces, and because of that we expect any manufacturing fault that may have slipped through the net to show within 30 days, however they are assessed on a case by case basis.

Noté 1 sur 5 étoiles

I try not leave negative reviews but i…

I try not to leave negative reviews but i am angry at this company, my mom brought me a lovely gold necklace i was very happy with it until it turned silver, i have other items from prya etc that have not turned silver like this, yhey did recoat it but it turned silver again i reached out and they refused a refund so im now stuck with a two tone tarnished necklace , i will tell my friends and family to avoid this company

27 juillet 2026
Avis spontané
Logo de Hbd Jewellery

Réponse de Hbd Jewellery

Hi Danielle,

We’re sorry to hear how disappointed you are, especially as the necklace was a gift from your mum.

When you first contacted us regarding an issue with the clasp, we arranged a complimentary repair and covered all associated costs even though it was outside of our warranty. When a further issue was reported several months later, we offered another replacement for a small contribution towards the replacement and postage.

We appreciate that you were hoping for a refund and are sorry that the resolution offered did not meet your expectations. Our customer care team remains available should you wish to discuss the options offered.

Noté 5 sur 5 étoiles

Quick delivery

Quick delivery. Lovely piece of jewellery for my daughters birthday

18 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Made an order of what i wanted and made…

Made an order of what i wanted and made an error on purchase. I then had someone reach out to me to confirm what i wanted with options of what it would look like ensuring i got exactly what i paid for. Would recommend the product and service to anyone!

9 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

It broke after 10 days so I’m going to…

It broke after 10 days so I’m going to get a refund

19 juillet 2026
Avis spontané
Logo de Hbd Jewellery

Réponse de Hbd Jewellery

We’re sorry to hear that your item broke after only 10 days. This is not the standard we expect from our jewellery, and we would always put right a fault that develops, especially so soon!

Please contact our customer care team with your order details, and we’ll arrange a replacement or refund as quickly as possible.

Noté 5 sur 5 étoiles

Great quality

Great quality, looks amazing. Exactly what I wanted for my sisters sweet sixteen - very excited to give it to her :)

18 juillet 2026
Avis spontané

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