Hbd Jewellery Avis 

545
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Personalised necklace bought as a late anniversary gift, arrived within 2 days! Very pleased, looks lovely. Better materials and choice than other high street sellers. Be sure to search for discount c... Voir plus

Noté 5 sur 5 étoiles

Small family run business by what seem like lovely people , brilliant customer service - I had an issue with an order and they were very fast to respond to my email the same day and sort it out for me... Voir plus

Noté 5 sur 5 étoiles

We bought a necklace for my mum to celebrate her becoming a grandma, and she absolutely loves it. She was thrilled with the piece – it’s beautifully made, with excellent quality and a durable finish.... Voir plus

Noté 3 sur 5 étoiles

I brought 2 lovely pieces of jewellery a necklace and a bracelet that spelt my granddaughter‘s name for my daughter on her first birthday as a mummy, but to our utter disappointment. The bracelet brok... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

545 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,7

Tous les avis

(545)

320 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Bought the Personalised Name & Cross…

Bought the Personalised Name & Cross Layered Necklaces Set as a gift for my sister. Her name has an unusual character: the Latin letter I with a diacritic of two dots. I contacted HBD support to ask if this would be ok, and got an almost immediate response saying it was no problem. The necklace arrived within 3 days and is absolutely beautiful. It came in a lovely drawer style jewellery box as well. She loved it! I would definitely highly recommend this company for quality, speed and excellent customer service. Many thanks!

16 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

I’m extremely disappointed

I’m extremely disappointed with this order. I paid extra for priority delivery, yet I still haven’t received my package. After several failed attempts to contact the courier, I was told they received the shipment with incomplete information and no phone number. However, I had already filled in all shipping details (including my phone number) on the online store when I placed the order. I’m frustrated that the order was handed to the courier without the necessary information. Now they’re asking me to pay an additional 55 AED (~$15) even though I already paid for delivery, and they claim the shipment didn’t show that shipping was paid. This has been a very frustrating experience, and I won’t be ordering again.

Order No: #36842.

30 janvier 2026
Avis spontané
Logo de Hbd Jewellery

Réponse de Hbd Jewellery

I’m really sorry to hear how frustrating this has been, especially after paying for priority delivery.

I’ve checked the tracking for order #36842 and it shows three delivery attempts were made within the priority delivery timeframe, but the courier marked them as no answer.

I also want to be transparent that we don’t have a phone number recorded on the order on our side. If you’d like, we can resend a copy of the order details to show exactly what we received. That said, a missing phone number on its own wouldn’t usually prevent delivery, so we want to understand why the courier is saying the shipment had incomplete information.

I can confirm shipping was paid via our account. The only extra charges that are sometimes requested on arrival are local customs/import duties or carrier handling fees. If the courier is claiming shipping wasn’t paid, we can provide proof and raise this directly with them.

Please contact our customer service team via the website with your order number and, if possible, a screenshot of the fee request from the courier so we can investigate and get this resolved.

Sorry again for the experience so far, and thank you for giving us the chance to look into this properly.

Noté 5 sur 5 étoiles

Necklaces…

Chain length exactly what I required for 2 small nieces. Discount on 2nd item.

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely stunning bracelet

Absolutely stunning bracelet! The solid silver has a beautiful weight to it and feels incredibly high quality. The craftsmanship is excellent, with a smooth, elegant finish that catches the light perfectly. It looks even better in person than in the photos and feels durable enough for everyday wear while still being classy and timeless. I’ve received so many compliments already. It arrived well packaged and exceeded my expectations, the name engraved bracelet was done so quick, couldn’t be happier with this purchase and would definitely buy again or recommend to others.

14 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Great!

Great quality, looks lovely, came in good time

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

A* fab company

Great company, beautiful necklace, extremely fast shipping, would buy again A*

24 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely love my triple name…

Absolutely love my triple name necklace. I was wary about ordering online and not being able to see the quality in the flesh but I needn’t have worried the necklace is exactly as described and photographed and gorgeous quality…I have had so many compliments on it already

15 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

The website is clear

The website is clear, concise and user friendly, with good pictures of each item.
The ordering process on line was very simple and straightforward.

18 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Exceptional quality

Exceptional quality, the bracelet was well packaged and I was kept informed regarding the delivery. I bought the bracelet as a birthday present and she really likes the item. I will recommend this company to friends and family

21 janvier 2026
Avis spontané

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