Very fast and efficient. Only confusion was providing a leaflet on pathology and phlebotomy with no referencing. It made me think I needed a blood test. Otherwise all clear and concise.
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Lisez les avis des autres
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Voir plus
L'entreprise a répondu
The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked with... Voir plus
L'entreprise a répondu
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Écrit par l'entreprise
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Coordonnées de contact
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Royaume-Uni
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bien
6 k avis
Demande des avis aux clients
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Really struggle with these virtual…
Really struggle with these virtual appointments, second time I've had one and not been able to dial in. Previously have had a couple of occasions where follow ups don't get made. Lastly my most recent phone appointment resulted in me getting an appointment miles away (they input the wrong post code) and then turned out they couldn't cancel it.
5 juin 2026
Réponse de HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Frustrating
After filling in forms, had to do a video call and repeat, then because I wanted to see someone in person to get a hands on picture of my injury, had to repeat all over again. This isn’t time saving and limited in scope of in person appointment without a long drive. Oh and now at 3 apps / log ons and counting! Not an easy or quick process just to get seen and totally fed up with the multiple log ons
1 juin 2026
Réponse de HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can look into this for you. Please email us on support@hbsuk.co.uk
Helpful Staff, Way Too Many questionares
Doctors and physical therapists give fast, excellent medical care and quick scans. However, the online website is very confusing and makes it hard to find your paperwork. It is also highly annoying because it sends too many long surveys after every talk.
10 juin 2026
Réponse de HBSUK
Thank you for your feedback regarding our medical care and scans. We will look into the points you raised.
Too many questionnaires
This is the second questionnaire you have sent me in 24 hours yet I still do not have my list of treatment providers to choose from!!!
I will give an honest review once I have my treatment booked in!
11 juin 2026
Réponse de HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
appointment did not start on time
11 juin 2026
Réponse de HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
The staff understood what I needed and…
The staff understood what I needed and explained things clearly telling me next steps
11 juin 2026
Réponse de HBSUK
We're glad our team understood your needs and clearly explained the next steps. Thank you for your feedback!
Surveys took a long time to complete…
Surveys took a long time to complete and seemed excessively detailed for an initial assessment.
The process for video calls is also a bit fiddly.
12 juin 2026
Réponse de HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Quick Service
Quick, easy and simple to arrange. Consultants very knowledgeable just wonderful start to finish
3 juin 2026
Réponse de HBSUK
We appreciate your feedback! We're glad arranging was easy and our clinicians were knowledgeable.
Réponse de HBSUK
Thank you for your positive review on our excellent customer service!
Réponse de HBSUK
We're glad to hear we responded quickly! Thank you for your positive feedback.
Spoke to a qualified Physiotherapist
I was able to discuss my problems I am having with my knee with a qualified Physiotherapist. She made the decision I should have a MRI scan.
8 juin 2026
Réponse de HBSUK
We're glad to hear our clinician provided a helpful discussion and a clear path forward for you. Thank you for your feedback.
Physio was good however…..
Physio was good except all the information I completed online wasn’t available to her so I had to repeat most things.
9 juin 2026
Réponse de HBSUK
Thank you for your feedback which we will pass onto the relevant team. We are glad you found our clinician helpful.
Generic advice
Generic advice, didn't evaluate me personally, didn't solve my problem. I am still in pain.
1 juin 2026
Réponse de HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Good progress
The DoctorCareAnywhere consultant allocated to me was very helpful and referred me on to an appropriate specialist. The problem was identified and a healthcare plan set in motion. I am happy with the result.
29 mai 2026
Réponse de HBSUK
We're pleased to hear our clinician was helpful in identifying the problem and setting a healthcare plan. Thank you for your positive feedback!
I logged on and joined my video call 5…
I logged on and joined my video call 5 mins early. I was then in the waiting room for 45 mins and the clinician did not admit me.
Part way through I called the helpline to get someone to call by phone but no one did.
When I complained I was told I had not logged on which is manifestly untrue and that the clinician had tried calling, but there are no missed calls nor any phone messages from him. So I do not believe that.
This is evidenced by a later appointment where the clinician did try to call and left a voice message.
Deeply unhappy with the lack of service, the unnecessary wait, the unsympathetic response to my complaint and wasting my precious time.
8 juin 2026
Réponse de HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Physiotherapist was warm and engaging…
Physiotherapist was warm and engaging and took the time to listen
1 juin 2026
Réponse de HBSUK
We're glad our clinician was warm, engaging, and took the time to listen. Thank you for your feedback!
The system is efficient and provides a…
The system is efficient and provides a record of what has been done.
9 juin 2026
Réponse de HBSUK
We are glad you find our system efficient and appreciate your positive feedback.
Really quick empathetic service
Really quick service. Knowledge of the person I spoke to was excellent and they walked me through the process with empathy.
10 juin 2026
Réponse de HBSUK
We're pleased to hear about your quick service and that our team's excellent knowledge and empathy guided you through the process.
Great Service!
Excellent service, my case was dealt with promptly and the process has been seamless.
28 mai 2026
Réponse de HBSUK
We appreciate your feedback! We're glad our service was excellent, prompt, and seamless for you.
Rhys was thorough and sympathetic
Rhys was available on time. He did a thorough check of my symptoms and was sympathetic towards my situation. He arranged an MRI scan for me which was available within 3 days!
6 juin 2026
Réponse de HBSUK
We're pleased to hear about your positive experience with our team. Thank you for your positive feedback!
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