Very fast and efficient. Only confusion was providing a leaflet on pathology and phlebotomy with no referencing. It made me think I needed a blood test. Otherwise all clear and concise.
L'entreprise a répondu
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Lisez les avis des autres
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Voir plus
L'entreprise a répondu
The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked with... Voir plus
L'entreprise a répondu
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Écrit par l'entreprise
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Coordonnées de contact
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Royaume-Uni
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bien
6 k avis
Demande des avis aux clients
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Great Service
Easy to book an appointment, any problems, a contact number is available. Excellent knowledge and support, they listen, provide great advice and next steps.
16 juin 2026
Réponse de HBSUK
We appreciate your feedback! We're glad booking was easy and that our team provided excellent knowledge, support, and advice. Thank you!
it does the job
15 juin 2026
Réponse de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Very easy to use
Very easy to use, and in my case worked great as a referral to an in-person physio. It takes away overloading a GP for something that I didn't need to see them for.
11 juin 2026
Réponse de HBSUK
We're pleased to hear our service was easy to use and helped with your referral. Thank you for sharing your positive experience!
Réponse de HBSUK
We're glad we provided clear and precise information! Thank you for your feedback.
Réponse de HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Could not fault the whole experience
Could not fault the whole experience, from the appointment booking, ease of logging in and the quality of the specialist .
12 juin 2026
Réponse de HBSUK
We're pleased to hear you couldn't fault your experience. Thank you for your feedback!
I had instructions to book a face to…
I had instructions to book a face to face appointment, tried number times and all i get it is, no one is in your area :(
17 juin 2026
Réponse de HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Great service
Great service. Attentive, helpful and knowlegable. Hoping next stages advised show results
9 juin 2026
Réponse de HBSUK
We're glad you found our service attentive, helpful, and knowledgeable. We hope to see great results for you!
Réponse de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Very prompt assistance
Very prompt assistance. Call was right on time, appointment sorted to see a consultant within a week.
9 juin 2026
Réponse de HBSUK
We're glad to hear about your prompt assistance and timely appointment. Thank you for your positive feedback!
Great experience
so eager to help, never tried to make me jump through hoops or anything. easy system to use also
15 juin 2026
Réponse de HBSUK
We're glad you found our team eager to help and our system easy to use. Thank you for your positive feedback!
20 minute wait time
20 minute wait time, passed through 3 exchanges.
Couldn't get an appointment online so had to call, as they weren't showing for 2 weeks.
Once had an appointment, still no response on the next steps 1 day later.
16 juin 2026
Réponse de HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Réponse de HBSUK
We're pleased you got a quick phone appointment. Thank you for your feedback.
the pathway to virtual physio was quick…
the pathway to virtual physio was quick and got appointment same day. however, i then had to call Axa to arrange further appointment in person and they gave me a local Nuffield gym, but they didn't have any appointments till next week. I then took it upon myself to contact another local physio who I'd used before and is Axa approved and they could fit me in within 48 hrs. Called Axa to tell them about this and was told I would have to contact Nuffield directly to cancel appointment, which I did. Overall, booking in person physio sesh was time consuming and inefficient.
16 juin 2026
Réponse de HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. We are always working to streamline our services and your feedback is invaluable as we review our processes. We do appreciate you sharing your experience regarding the booking process. If we can help with any further issues, please email at support@hbsuk.co.uk.
Could not get video to work
Could not get video to work - apparently due to firewall on Work issued laptop. Known issue but not communicated at all.
12 juin 2026
Réponse de HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Réponse de HBSUK
We appreciate your feedback and are glad you found our team professional and informative. Thank you.
Quick service
Quick service. Knowledgeable clinician helped make the process quick and simple with clear outcomes explained.
15 juin 2026
Réponse de HBSUK
We are glad our clinician made your experience quick and simple. Thank you for your positive feedback!
received a message saying they were…
received a message saying they were sending options of th elocal services still nothing received
12 juin 2026
Réponse de HBSUK
We are sorry to hear you haven't received the options. A member of our team are actively looking into this and will ensure you receive it promptly. If we can help with any further issues, please contact us on 0115 857 3842.
Good, quick way to access the AXA healthcare I have through my work
Helpful, quick and responsive. I've used them several times and I've always been able to get an appointment with a health professional (usually a physio) within days. The only issue I have is that we have an AXA-approved physio who comes into our building at work once a week, but he is never given as an option when Virtual Lucy contact me about booking a physio appointment. He's not on the list of physios they have and I only know about him because a colleague mentioned him. That means he's losing business, because he's not getting many AXA referrals, and colleagues miss out on the convenience of using an in-house physio when they're in the office. But apart from that, I'm very happy with my experience with Virtual Lucy to access my AXA healthcare, which I get through my work.
5 juin 2026
Réponse de HBSUK
We appreciate your positive feedback regarding our quick and responsive service. We will look into how we can better integrate all available providers for a more convenient experience.
Easy to book appointment however a few issues
Easy to book appointment however one of the specialists offered as “best fit” had no appointments for the next 5 months. Managed to book an appointment for a Video call a little over a week away. Follow up was a little unclear as I wanted to continue treatment with a physio I had already been seeing, but the system was offering appointments with other specialists. Eventually got this resolved by filling in the comments section to state my preference of physio.
2 juin 2026
Réponse de HBSUK
We appreciate your feedback regarding the booking process and clinician availability. We are glad you were able to book an appointment. We are always working to improve our systems for a smoother experience.
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