This company promises delivery by a certain date and when that doesn't happen they change the date and send generic platitudes. They push the date back and buy themselves more time by saying they'll... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Rarely do I find a supplier who is as committed to our Customers as we are. HCSUK through Jo’s leadership ensure that they source and provide quality products in line with our high expectations. HCSUK... Voir plus
L'entreprise a répondu
Over the past two years as the Maintenance Manager at Baily House care home, the service from all the staff at HCS (big shout out for Rachel and Lee) has been excellent. They are efficient. Good... Voir plus
L'entreprise a répondu
Rachel at hcsuk is an absolute star. She delivers a very professional, prompt, efficient and friendly service. No matter my query she solves it quickly. She is an asset to the company. She always chee... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Specialist suppliers to the healthcare industry providing total solution to all of their healthcare needs. Our services extends over 3 divisions incorporating every element that either the public or our customers have asked us for. A wholesale supplier of medical supplies, nursing equipment, hygiene & dementia enabling product solutions for care homes A retail division to help make life easier for loved ones being cared for at home A service and repair division taking care of mobility and moving & handling equipment including hoists and slings, wheelchairs, profiling beds and mattresses in both care homes and the community.
Coordonnées de contact
1 Meadwobank Way, NG16 3SL, Eastwood, Nottingham, Royaume-Uni
- 01773 733733
- sales@hcsuk.co.uk
- hcsuk.co.uk
Excellent Service
I have ordered from this company on a number of occasions. Excellent service, prompt delivery.
15 avril 2024
Réponse de Health Care Services
Hi Joanne, thank you very much for taking the time to provide a review, always good to hear from another happy customer. Kind regards, Donna
This company promises delivery by a…
This company promises delivery by a certain date and when that doesn't happen they change the date and send generic platitudes. They push the date back and buy themselves more time by saying they'll look into it.
The truth is, they take your money and hold on to it. in my unfortunate experience they took my money, did not deliver and have ignored all requests for a refund. Awful. Avoid.
4 mai 2024
Avis spontané
Réponse de Health Care Services
Hi Margaret, thank you for getting in touch. In order to respond effectively to your comments, could you please send through some details of your order such as what and when you ordered plus names of any staff that you may have interacted with so that we may investigate fully and respond accordingly. We have sent a request for further information from you as we are unable to find any orders placed in your name. We look forward to hearing from you so that we resolve this for you. Kind regards, Donna
Arrived on time and in good condition
Arrived on time and in good condition
Serves its purpose
3 avril 2024
Fault product
The product we received did not work. I contacted the sales team to ask about a refund/return policy or further advice in case there were additional instructions to follow but I was just told they would contact the manufacturer. As the vendor surely you have to take responsibility for the sale of a defective product. The fact that the product is to provide some pleasure to a terminally ill patient only makes the lack of responsibility or empathy for a faulty product even worse.
20 février 2024
Réponse de Health Care Services
Hi Karen, thanks for taking the time to leave feedback for us. Please accept our sincere apologies for the delay you have experienced. I can assure you that we have done everything within our power to help to get a replacement for the faulty item. I have emailed you privately with what I hope is a resolution of the issue you experienced. Kind regards, Donna @ Hcsuk
As always an excellent service
As always a prompt, professional and efficient response. We always know we can rely on hcsuk when we need advice, support and a speedy delivery
30 janvier 2024
Réponse de Health Care Services
Hi Ros, thank you so much for your review. Its good to know that you can rely on us, your support is very much appreciated by us all at Hcsuk.
Quick delivery
Quick delivery, just a zip on one of the bags is kinked and doesn't open and close properly.
22 janvier 2024
Réponse de Health Care Services
Hi Michaela, thanks for your review. I'm sorry that you have had an issue with one of the zips on the item that you purchased from us. I have passed the feedback on this to the manufacturer and have arranged a replacement bag to be sent to you to resolve this issue. Kind regards, Hcsuk
Had a call to confirm order was correct…
Had a call to confirm order was correct and had a lovely conversation with the employee about my local are and any recommendations. Item dispatched and arrived Top service wouldn't hesitate to use again
18 janvier 2024
Réponse de Health Care Services
Hi Jack, thank you for taking the time to write a review and great to hear your feedback. We'll be sure to pass your kind words on to Lee, and we are very pleased to hear you are happy with our service, thank you.
I Have not purchased anything from…
I Have not purchased anything from you.
I live in Australia.
I have called and spoken to someone and tried to e mail you on several occasions .
Several e mails claiming I have purchased a over the toilet seat. Same name as me not the same address or bank card.
You do not listen. I am in Australia, you have the wrong email address.
5 janvier 2024
Réponse de Health Care Services
Thank you for your feedback, Gillian it was me that you spoke to on the telephone last week. Firstly, please let me apologise for the inconvenience this unfortunate situation has caused you.
I’d like to explain how, we believe, this incident has occurred: when an order is placed through our website, each customer is asked to give an email address to allow us to keep them updated on the progress of their order, and for us to send over correspondence including order acknowledgements, receipts, and invoices. The card used for payment has to match the name and the delivery address on the order to be accepted, so this provides confirmation to our system that an order is genuine. In this particular instance we received an order which gave the exact same email address as yours, which we used in good faith, solely to correspond with the customer regarding their order.
Following your phone call with me last week, which to the best of our knowledge is the only communication we have received from you, I personally removed your email address from all our records and database . Unfortunately you then received the email from Trust Pilot, which is an automated email sent directly from Trust Pilot on completion of an order, which is sent to the email address used to place the order through our website.
I hope this has been helpful in explaining how our systems work, and that we have done everything in our power to rectify this situation for you once we became aware of it. We can only work, in good faith, with the information which our customers provide us with.
Kind regards,
Donna
Super quick delivery
5 janvier 2024
Réponse de Health Care Services
Thanks for you order and feedback :) kind regards, Donna
Réponse de Health Care Services
Thank you for your review and feedback, glad that you are happy with our service :) kind regards, Donna
Réponse de Health Care Services
Thank you for your review, we are happy that you found what you needed and we got it to you quickly. Donna @ Hcsuk
Excellent communications & expeditious…
Excellent communications & expeditious delivery
11 octobre 2023
I found the products I wanted quickly
I found the products I wanted quickly. The service was quick and efficient.
11 septembre 2023
We have always received excellent…
We have always received excellent service from everyone at HCS at our 2 care homes, especially Lee, Jo and Phil. Always professional with a quick response time. Nothing ever seems too much trouble. Recently I had to use them personally for equipment to enable my mothers discharge from hospital. I had a response within the hour for prices and delivery came straight from the manufacturer to speed up delivery . Phil arrived at the same time to put the equipment together for us ! I can't thank them enough for putting our minds at ease and for the continued support from a personal and professional prospective . I'd recommend them to anyone requiring care equipment and its nice to support local businesses. Especially when they do such a good job !!
6 février 2023
Avis spontané
Réponse de Health Care Services
Thank you for trusting us with something so important, we were happy to help. Thank you for the review, and for the lovely words, we really do appreciate it 😊 Kind regards, Lee
Thanks to Jo for going over and above…
Thanks to Jo for going over and above to get us our items in time for our special event at Buddleia House- it was very much appreciated. A massive thankyou for your continued assistance as a supplier to ourselves.
15 septembre 2022
Avis spontané
Réponse de Health Care Services
You’re most welcome Lorraine, thank you for your kind comments.
All of our team at Hcsuk will always do everything in our power to deliver the products and services to our customers to meet their deadlines :) 🙏
Hcs = amazing
Our company has been working with Hcs for a long time. Nothing is ever too much trouble for Lee or Jo - they go over and beyond to make sure if something needs fixing it’s fixed or if we need to purchase new equipment for our service users they will try there best to source it us. When it comes time for our equipment to be serviced or repaired Phil is very professional but also takes the time to speak to our service users, have a laugh with them. Hcs will always try to help, cannot thank them enough for the service they provide our company. They are amazing
11 août 2022
Avis spontané
First class
Incredibly helpful staff. Rachel couldn't have been more helpful. Wonderful communication and support.Rachel had found out about the product I was after, sourced it and ordered it for me.
Amazing service.
18 mars 2022
Avis spontané
Réponse de Health Care Services
Thank you Robert for leaving us a 5 star review. I'm so pleased that I was able to assist you with the product you required, please do consider us if you require any other items in the future. Thank you again Rachel HCSuk Business Support
The staff are very very helpful and the…
The staff are very very helpful and the service is excellent the products we have found to be the best you can get . Delighted with the service .
Bill Connolly
Benridge care homes Southport .
24 février 2022
Réponse de Health Care Services
Thank you so much for your 5 star review Bill, this is greatly appreciated
Over the past two years as the…
Over the past two years as the Maintenance Manager at Baily House care home, the service from all the staff at HCS (big shout out for Rachel and Lee) has been excellent.
They are efficient. Good with communication. A quick to response to sourcing parts and a fast delivery with supplies always assured. Any help and advice is on hand when needed. A professional attitude at all times.
"All during a Pandemic"
Thank you.
Eamonn Swan
Team Baily
23 février 2022
Avis spontané
Réponse de Health Care Services
Wow thank you Eamonn what a lovely review, which pretty much sums us up ! we love the challenges you give us to source specific items that you require to carry out your role and we love working with team Baily ! thank you again Rachel
Such a great company and team
Such a great company and team, if I need anything Rachel is always happy to help, and great at working out what I need from a verbal description!
Jo is always eager to find solutions to needs, and loves a challenge.
Keep up the good work! Great friendly service. :)
27 janvier 2022
Avis spontané
Réponse de Health Care Services
Thank you for your very kind 5 star review John. I do love receiving your cryptic product descriptions, they always give me such a challenge :) Rachel
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