Return of Poor Quality Goods
I recently received my order of 4 Painted Book Mugs 36 days after I ordered them. These mugs are defective. The paint isn't contained to where it should be, the book bindings don't have painted lines for pages, the trim paint is missing and is covered over, and the handles are different than in the ad. They are nothing like the picture that I ordered them from. The quality is deplorable... thin glass, horrible painting, unappealing at best. I cannot gift these as I intended. I want to return them for a full refund, not the 20 or 30% the CSRs have offered. I beleive a prepaid shipping label should be provided so that I can return this order. Since they are defective, Health Sparks is responsible to make good on this order. I believe they have used false advertising in this case and I certainly will contact the Better Business Bureau about this occurrence. I would like to return them ASAPand my payment should be returned to me.

Réponse : Health Spark






