It was a pleasure to meet Rachel. A brief call before the appointment time meant the appointment could be earlier thank planned, but I still was able to remove drug from fridge in a timely manner. Ins... Voir plus
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Lisez les avis des autres
Both my husband and myself are very pleased with the Healthnethomecare services. This is my very first time with the nurse to help me,and give information of the medication that was provided by Health... Voir plus
The nurse on my virtual call was very pleasant and knowledgeable, as I’ve never given injections before I was quite nervous but she made me feel at ease within minutes. Very pleased with my experience... Voir plus
Normally the service is good, but this time delivery was cancelled 2/3s through the day which meant we lost two days instead of one. When we get notifications it usually works well.
À propos de l'entreprise
À propos de HealthNet
Écrit par l'entreprise
Established in 2015, we are a clinical homecare company, specialising in delivering homecare services to patients.
We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.
There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.
Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.
We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.
For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.
We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.
An overview of the services we offer for our patients is available here. If you have any questions about HealthNet, and how our services work, please click here.
We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.
There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.
Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.
We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.
For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.
We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.
An overview of the services we offer for our patients is available here. If you have any questions about HealthNet, and how our services work, please click here.
Patient Portal
Écrit par l'entreprise
- Manage your order online!
- Our Patient Portal is a safe and secure platform for managing your deliveries and non-medicine items such as sharps bins and dressings. All you need is your unique HealthNet Homecare CT Number which will have been emailed to you by HealthNet. Visit https://my.healthnethomecare.co.uk/ to log in.
Frequently Asked Questions
Answer your query in minutes.
We know your time is precious, so to avoid having to take time out of your day to call us, we have a dedicated page on our website answering frequently asked questions and could potentially answer your query in minutes.
Click here.
Click here.
Coordonnées de contact
Units 1&2 Orbit Business Park, Alfred Eley Close, DE11 0WU, Swadlincote, Royaume-Uni
- 08000 833 060
- enquiries@healthnethomecare.co.uk
- healthnethomecare.co.uk
HealthNet's Digital Tool Guides
4,8
Excellent
27 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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She made me feel very comfortable
She made me feel very comfortable, explained everything so well and was easy to chat to.
28 août 2026
I’m perfectly satisfied…,but
I’m perfectly satisfied with the delivery but as I am disabled would like more time to answer the door. I almost missed the delivery as it takes me longer to answer the door. I was just in time to call out to the driver before he drove away.
28 août 2026
Great delivery and advice
28 août 2026
She was very informative and supportive
28 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Not a good experience
Should have been delivered one day but came the next day. The tracking delivery is way out said there were 13 before me and it came 20 minutes later. Told by the courier the older generation (me) struggled with the internet!! As I don’t I was disgusted
27 août 2026
Réponse de HealthNet
Hi,
We appreciate you sharing your delivery experience with us. We are concerned to hear about the delay and the tracking discrepancy.
Thank you for providing us with your feedback. We will ensure this is reviewed internally.
Kind Regards,
The HealthNet Team
Mario was brilliant!
Mario was brilliant. He was friendly and engaged with easily with my partner and I, creating a relaxed environment. His instructions were very clear. He was calm, thorough and knowledgeable, answering any questions with confidence and ease. The virtual call was both informative and pleasureable.
28 août 2026
delivered on time by driver
28 août 2026
Very professional and friendly
Very professional and friendly. Explained everything very well and answered all my questions.
28 août 2026
Very satisfied
Was kept upto date with delivery details.
Was delivered in the 2hr time slot given.
The driver was very polite.
28 août 2026
No problems
No problems ordering easy delivery good well within the 2 hours driver friendly and professional
28 août 2026
Giving a 2 hour slot and coming within…
Giving a 2 hour slot and coming within that time, friendly drivers.
28 août 2026
Normally a great service provider but…
Normally a great service provider but had requested an AM slot. Was given a PM slot instead and ended up being the end of the day too - delivery was at 5.45pm. This meant changes had to be made to travel plans. Was advised that I could leave delivery with a neighbour but my medication is newly released and very expensive to the NHS so I wasn't comfortable leaving £1000 worth of meds with someone else.
28 août 2026
Réponse de HealthNet
Hi,
Thank you for sharing your feedback.
Unfortunately, we cannot guarantee AM/PM delivery preferences but we always try our hardest to accommodate them. We apologise for any disruption this has caused.
We understand your concerns about leaving medication with a neighbour and we appreciate you bringing this to our attention.
Kind Regards,
The HealthNet Team
The nurse was exceptional
The nurse was exceptional, checked how I was doing throughout the process. Currently working for the NHS it's nice to see how nurses out side of the NHS can provide assistance and this was great
28 août 2026
No issues
Delivered within the time frame given by a very pleasant driver.
No issues at all.
27 août 2026
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