Heart of England Co-op Funerals Avis 

Jess was very helpful and showed a lot of kindness during this stressful time

We were treated with dignity and compassion from beginning to end. Olivia was so caring and made the whole experience bearable.

Karen and Sam were so amazing in such a difficult time. They answered all of our questions with compassion and checked in with us regularly. This was particularly comforting because there was so much going on that we'd often forget what we had said or arranged and would need reminding.
During the funeral, Sam made sure everything was in place and our family knew what was happening. She directed our guests and allowed us to say goodbye how we wanted to. There was a very difficult moment when our family were particularly distressed at the funeral and Sam was so amazing and supportive. I really do not know how we would have coped without their incredible guidance at every step.

I chose Heart of england Co'op Funerals Rugby when my dear Husband passed away suddenly.
I dealt with Jordan Shilton, the Funeral Director and he was so helpful and guided me all through the proceedings. He kept me informed and phoned me when he said he would and was so reliable.
All of our friends and family said that the funeral was so lovely and a real tribute to my Husband, Richard. All this was due to Jordan's guidance and organisation I will recommend Jordan Shilton to everyone.

My Mother had bought a Coop Funeral Care plan online, at the time of her death we realised it wasn't the Heart of England Coop Funeral in Bilton Road, Rugby, as Mum would have expected it to be.
The process to redeem the care plan and services became seamless because of the care, understanding and respect of the team from Bilton Road Coop.

Carolyn showed our Family compassion, care and understanding when we we met them in peaceful environment at their premises, and offered us different choices to suit our needs. Thank you for also setting up the tribute page so people were able to leave their thoughts and consider making donations to the charities of our Mum's choosing.

We would also like to thank Emma, who was the Funeral Director on the day and we would also like to thank the Coop for their recommendations for the Vicar who conducted the Service.

Based on our overall experience, or Family can recommend the Heart of England Coop Funerals at Bilton Road, Rugby for their dedication and quality to service.

The funeral/cremation was at Rainsbrook Crematorium Rugby which is also superb.

The service I received was so kind ,and very professional & caring. Putting all my anxiety & stress of the whole process at ease.
Would like to say a special mention to Jules. Thankyou .

I cannot speak highly enough of the professionalism and thoroughness of all the staff at the Kenpas Highway branch. After the shock of my Dad's sudden passing they explained the entire process in patient detail, after one visit I felt that everything was very much in hand. Thanks to Joyce in particular who really couldn't have been more helpful. On the day itself all the staff including Georgette who directed proceedings and the drivers and bearers were considerate and professional to a tee. Five stars from me and I would recommend them to anyone. At such a difficult time it's an immense help to have the arrangements taken care of by experts.

Liam Nelan

they were amazing thank you ever so much for giving my beautiful baby boy the best send off

We were very well looked after by Karen, Tracy and their colleagues, the overall service is well organised and efficient yet at the same time considerate and sensitive to individual requirements. Highly recommended.

Cannot fault them. The service we received was excellent.
Paula was great, she was very understanding and covered everything we needed to know.
Also a big thank you to Tracey our Celebrate. She did our Mum proud.
Thank you so so much for everything you did for us.

Planning funerals is never an enjoyable task but the Team at Heart of England Co-op Funerals are exceptionally talented at making it an easier process to manage. They offer a lot and when the funeral comes along they manage it with professionalism and care that allows the family to get through the moment. I can't recommend them enough they are the one company we have used on repeated occasions.

The staff who supported us from start to finish were amazing. They were all so patient and understanding, nothing was ever too much to ask. Diane was so lovely and explained the process clearly but compassionately to us. All staff who we came into contact with made a very sad time for my family so much less stressful and I would like to thank them all for the service that they provided. Thank you. Tracey Kirkwood

From all of us we cannot thank you enough , for making what was going to be a difficult day into a day that we will all cherish.

We would like to thank Karen from The Heart of England , Rugby , to listening to our mum’s needs and with Karen’s patience and understanding we sailed through the planning, with Karen guiding us in the right direction .

Thank you for guiding us into the hands of Tracie Bloor, the most perfect celebrant that we could have asked for. She listened most patiently and carefully to us all. She understood how we wished mom to be remembered and brought such a sincere , and personal touch to the service.

We thank Jordan, our Funeral Director for the day, for being so courteous and professional, he led the funeral proceedings with such grace.

Beautiful comments were given to us , following the service and was constantly told that Mum would have been so proud of her beautiful send off.

Doreen Boswell’s Family

My self and members of the family involved one or another found your services from the day we went to see you helped us organise every thing we needed.
We all found that your services were excellent from day one to get us through .

Friendly and sensitive service - very professional. Jordan looked after us very well, making sure our wishes were taken care of and carried out. The flowers were absolutely beautiful. The perfect tribute and send off for my Mum - thank you.

We called into the branch to find out about funeral plans and were immediately made to feel welcome by Debbie, who even offered us a cup of tea. She took the time to explain everything clearly, answered all of our questions, and never made us feel under any pressure.

Debbie was friendly, knowledgeable and professional throughout, making the whole process simple and reassuring. We would happily recommend her to anyone considering a funeral plan.

Excellent from start to finish. Michelle took care of us at the Daventry office and explained everything to us at a clear and steady pace. We never felt rushed at any point. I never realised that there was so much to be done before the funeral can go ahead but everything fell into place before the big day. Jordan and his team handled everything very professionally and allowed me to be one of the coffin bearers which was a huge privilege for me and something I will never forget. Thank you so much to everyone at H of E Co-op, Daventry.

The team at the Co op made an extremely stressful and upsetting time completely manageable - they took all the stress out of organising everything for the funeral. Special mention to Sam she really is a credit to the company - my husbands funeral went exactly according to plan and he was treated with dignity throughout the whole process. Thank you from the whole family xx

From initial contact with Kiri to interacting with the recommended celebrant Nicky we found the whole experience to be caring, considerate and first class. Thank you ❤️

The service and the time ,the staff as well very good communication and polite. I am so glad for your service.