We would like to thank Paula from Ansty Road Coventry and Diane who visited our home to help my husband and myself decide on our funeral plans. Not an easy task but was made easier for us by Diane’s c... Voir plus
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We would like to thank Sam and the entire team for their guidance and help. We cannot praise everyone there enough for their calm presence and patience whilst taking us through the most heartbreakin... Voir plus
L'entreprise a répondu
Having made my decision what I wanted, and spoken to the family, I proceded to see which company would carry out my wishes to my satisfaction. I read all of the advertisement the only one that s... Voir plus
Jules and her team along with Barbara Wallace, supported and guided us through the funeral process with great empathy whilst we were grieving. It provided great comfort to us as a family to know that... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
Coordonnées de contact
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, Royaume-Uni
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Stupid question
You ask how can this experiance be be great, its a funeral you work it out.
11 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Richard,
Thank you for taking the time to respond and give your thoughts during what is such a difficult time for you. I completely understand your point, and you’re right — losing someone is never a “great” experience.
When we ask for feedback, it’s simply our way of understanding whether the care, support and guidance we provided helped make a very difficult time a little easier for you. This then helps us understand where we have opportunities to grow and improve, as well as helping to inform others about the service and care that they can expect from entrusting us to support them at their time of need.
Thank you for taking the time to share your thoughts with us, please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
The compassionate service from all of the team
Such compassion from all of the team from the moment I stepped through the door to the end of the service, I felt looked after which was so appreciated as it was such a hard time. Everyone was just so kind and extremely helpful, I felt guided and supported through the whole process. The funeral was faultless, ran smoothly and was a fitting tribute. Can’t thank the team enough.
8 avril 2026
Réponse de Heart of England Co-op Funerals
Dear Julia,
Thank you so much for taking the time to give us your feedback, it means a lot. It makes me truly proud to hear about how our team have looked after you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Réponse de Heart of England Co-op Funerals
Dear Michelle,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Réponse de Heart of England Co-op Funerals
Dear Judith,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Made it easy for me during a tuff time
Made it easy for me during a tuff time. Very good at explaining what was happening. Very pleased with the service.
11 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Louise,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Glad i chose you…
They will be either you each step of through way
My most inspiring moment is how the funeral director behaves when close to the corpse. That is the highest form of respect I have ever seen given to a corpse
I was glad I chose them
11 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Christiana,
Thank you so much for taking the time to leave us your feedback and for sharing how respectful our Funeral Director Kim was towards your late husband . I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
A positive and personalised experience
Leah at HoE Funeral Care, Lower Holyhead Rd, Coventry helped to arrange a very personalised and unique funeral for my late brother. She took on board all our requests and went further by suggesting she and the pall bearers wear yellow ties (my brother's favourite colour) in his honour. At all stages of the process, I felt supported and listened to. Thank you, Leah and colleagues.
11 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Mrs Salisbury,
Thank you for taking the time to leave us your feedback, and for your kind words about Leah, I am glad that we were able to be of service to you and your family during this difficult time with the loss of your late brother. I will be sure to share your review with both Leah, the colleagues at the funeral home and to the pall bearers involved.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Réponse de Heart of England Co-op Funerals
Dear Robert,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Superb staff,so supportive and…
Superb staff,so supportive and professional. The lady who dealt with us was brilliant. PLEASE give her my thanks.
11 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Mr Field,
Thank you for taking the time to leave us your feedback and for your kind words directly for Janet, I will let her know how you appreciated her, I am so glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
From the moment I stepped into the…
From the moment I stepped into the office on Ansty road I was treated with the utmost respect and compassion.And the way they looked after my son they treated my son as if he was only person they had to deal with.Staff was so considerate and compassionate.They went well above the care and duty that I have experienced at other funeral parlour.nothing was to much for them
11 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Mary,
Thank you so much for taking the time to leave us your feedback. I am glad that we were able to be of service to you, your family and Douglas, during this difficult time. It makes me so proud to hear such kind words, I will make sure they get to see them.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
We are deeply grateful for your…
We are deeply grateful for your exceptional service Your guidance and The professionalism and care shown by your team were outstanding in every way. We truly appreciate the respectful arrangements made for our loved one. Thank you for making this process as peaceful as possible.
11 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Philip,
Thank you for taking the time to leave us your feedback. I so proud to hear of how we were looked after you and your family during this difficult time, I will be sure to share with them your kind comments in recognition.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Excellent service from the Heart of…
Excellent service from the Heart of England Co-Op funeral services in Nuneaton .
The whole team were absolutely brilliant the way they looked after my late brother.
I would highly recommend to family and friends after this experience.
1 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Paul,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
I can not speak highly enough of the…
I can not speak highly enough of the care and compassion we were treated with , through out the entire process, both our loved one and ourselves were treated with dignity and respect.
It made dealing with the death of our loved one easier and gave us confidence they were treated with respect every step of the way.
Samantha was without doubt the most caring and compassionate person, who made such a difficult time, easier and is the most dedicated and considerate person you could wish to deal with at a harrowing time.
Kerri the celebrant was fantastic and again made a difficult time easier and less harrowing. Both fantastic.
1 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Helen,
Thank you so much for taking the time to leave us your feedback, at such a difficult time for you and your family. It makes me so proud to hear such lovely feedback about one of my colleagues, and I agree wholeheartedly with your summary of Samantha - I will be sure to pass on your kind words to both Samantha and Kerri so they get to see them!
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
On one of the most heartbreaking…
On one of the most heartbreaking experience of loosing my dad the staff at the foleshill branch where amazing, very helpful , respectfull and had empathy toward you and your lost one, great team.
7 mai 2026
Réponse de Heart of England Co-op Funerals
Dear Trudy,
Thank you so much for being able to let us know your feedback, it means a lot. I am truly pleased to hear of how our team have supported you and your family during this heart breaking time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
great caring staff
28 avril 2026
Réponse de Heart of England Co-op Funerals
Dear Ian,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Jordan Shilton excellent funeral director
My son Steven and myself Jessica Bott spoke to a very nice young man Called Jordan Shilton at the Rugby Co- Op Funeral parlour after My beloved partner Michael Fredrick Wheeler passed away .
He was very kind and considerate he took care of me and my wishes and to a very high Standard. He arranged the funeral for me and everything he did was heartwarming.Everybody remarked what a well organised funeral it was.
11 mai 2026
Avis spontané
Réponse de Heart of England Co-op Funerals
Dear Jessica,
Thank you for taking the time to leave us your feedback, and in particular your kind words about Jordan. I am glad that we were able to be of service to you and your family during this difficult time during the loss of Michael.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Trudy was very polite and made sure everything went to plan
All good went above and beyond
28 avril 2026
Réponse de Heart of England Co-op Funerals
Dear Samantha,
Thank you for taking the time to leave us your feedback, and in particular your kind words about Trudy. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Réponse de Heart of England Co-op Funerals
Dear Gary,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Great service from the Heart of England…
Great service from the Heart of England Ansty Road Funerals. Everything went smoothly on the day thanks to all the teams efforts.
Many thanks
Sian Eales and Vicki Barber
27 avril 2026
Réponse de Heart of England Co-op Funerals
Dear Sian,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Excellent Efficient Service
The staff were very kind, helpful and efficient and made our arrangements run smoothly. Excellent Efficient Service.
27 avril 2026
Réponse de Heart of England Co-op Funerals
Dear Will,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
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