We would like to thank Paula from Ansty Road Coventry and Diane who visited our home to help my husband and myself decide on our funeral plans. Not an easy task but was made easier for us by Diane’s c... Voir plus
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Lisez les avis des autres
We would like to thank Sam and the entire team for their guidance and help. We cannot praise everyone there enough for their calm presence and patience whilst taking us through the most heartbreakin... Voir plus
L'entreprise a répondu
Having made my decision what I wanted, and spoken to the family, I proceded to see which company would carry out my wishes to my satisfaction. I read all of the advertisement the only one that s... Voir plus
Jules and her team along with Barbara Wallace, supported and guided us through the funeral process with great empathy whilst we were grieving. It provided great comfort to us as a family to know that... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
Coordonnées de contact
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, Royaume-Uni
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
4,9
Excellent
3 k avis
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Réponse de Heart of England Co-op Funerals
Dear Mr Rothwell,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Very caring experience at an obviously…
Very caring experience at an obviously difficult time
17 février 2026
Réponse de Heart of England Co-op Funerals
Dear Neil,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Kind
Kind, respectful and understanding also most all took their time with us never rushed us at any point in time explained everything including everyone that was involved and we really appreciated that they were so thoughtful in doing everything we ever asked of them for so thankyou.
12 février 2026
Réponse de Heart of England Co-op Funerals
Dear Christine,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
The way we were received
The way we were received with warmth and care time taken to understand my needs for my wife the procedure and requests carried out as we asked with absolute professionalism. Thank you all involved
11 février 2026
Réponse de Heart of England Co-op Funerals
Dear Robert,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Dealing with Jo and Joy in Hinckley was a real help to us!
Dealing with Jo and Joy in Hinckley took a lot of the stress and pain out of a particularly bad year for us.
We had to use Heart of England Coop twice last year and was really glad that they were there!
3 juillet 2025
Réponse de Heart of England Co-op Funerals
Dear Steve,
Thank you for taking the time to leave us your feedback, and in particular your kind words about both Jo and Joy, I will be sure to let them know in recognition.
I am glad that we were able to be of service to you and your family during this difficult time. Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Highly recommended your service
Excellent service from beginning to end. Gave us plenty of time, nothing was to much trouble. We visited several times, each time compassion showed the whole process was filled with dignity and compassion which greatly help during a extremely difficult time for our family.
19 février 2026
Réponse de Heart of England Co-op Funerals
Dear Janice,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Fabulous Service
Kim at Heart of England Co-op Funerals gives a personalised and comprehensive service to her clients. She is kind and caring, and nothing is too much trouble for her. She listens to and understands your needs, and offers advice when required. I have trusted Kim with the funeral arrangements for both of my parents and would recommend her without hesitation. Many, many thanks
18 février 2026
Réponse de Heart of England Co-op Funerals
Dear Jean,
Thank you for taking the time to leave us your feedback and your very kind words about Kim, I will be sure to pass them on to her in recognition.
I am glad that we were able to be of service to you and your family during this difficult time, please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Was lovely made the day even tho it was…
Was lovely made the day even tho it was a sad day so happy with them and all I can say is thank you so much for all the help and support and Anna was amazing woman lovely
19 février 2026
Réponse de Heart of England Co-op Funerals
Dear Tiffany,
Thank you for taking the time to leave us your feedback I'm glad to hear that Anna was able to look after and support you throughout. I will be sure to let her know of your kind words.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
The team have been excellent
The team have been excellent, particularly Coral. You made it very stress free for me and I feel like my husband had a perfect send off for him. I was very much put at ease from the start and there was no feeling of being rushed about decisions. They were extremely professional on the day and they have kept me informed of everything with phone calls and emails to let me know important information. Just fantastic.
19 février 2026
Réponse de Heart of England Co-op Funerals
Dear Sarah,
Thank you for taking the time to leave us your feedback I'm glad to hear that Coral was able to look after and support to get the perfect send off for Stephen. I will be sure to let Coral know of your kind words.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
We were guided through the whole…
We were guided through the whole process with respect.
19 février 2026
Réponse de Heart of England Co-op Funerals
Dear Christine,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Turning a sad day into an uplifting goodbye
The staff were helpful and always ready to answer questions. They kept me updated about everything.
The service went well with no problems and the celebrant was extremely good at her job
18 février 2026
Réponse de Heart of England Co-op Funerals
Dear Joy,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
making passing away easier
I found the staff in the Brackley Office very helpful and understanding and nothing was too much trouble. We have yet to scatter the ashes and they are helping us to sort this out.
11 février 2026
Réponse de Heart of England Co-op Funerals
Dear Karen,
Thank you for entrusting us with your arrangements. It was a privilege to serve your family during this difficult time.
We also really appreciate you taking the time to share your feedback. I am pleased to hear that my colleagues were able to take care of everything in a dignified and respectful manner, as that really matters to us.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Réponse de Heart of England Co-op Funerals
Dear Andrew,
Thank you for entrusting us with your arrangements. It was a privilege to serve your family during this difficult time.
We also really appreciate you taking the time to share your feedback. I am pleased to hear that my colleagues were able to take care of everything in a dignified and respectful manner, as that really matters to us.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Very pleased with the service from…
Very pleased with the service from start to finish made it so much easier for us at such a difficult time 🙂
10 février 2026
Réponse de Heart of England Co-op Funerals
Dear Julie,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
My husband's farewell
Everything from start to finish was handled in a most efficient and caring way. I would certainly recommend you to friends.
17 février 2026
Réponse de Heart of England Co-op Funerals
Dear Patricia,
Thank you for entrusting us with handling the funeral arrangements for your husband. It was a privilege to be able to serve your family during this difficult time.
May I also thank you for taking the time to share your feedback. I am gratified that my colleagues were able to take care of everything in a dignified and respectful manner, on your behalf.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
With you from start to finish.
With you from start to finish. Polite, professional, caring staff, answering all questions asked to ensure the whole process goes smoothly
13 février 2026
Réponse de Heart of England Co-op Funerals
Dear Shaun,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Heart of England Co-op - Kenilworth Branch
We were shown kindness and compassion. All the arrangements were made with sensitivity and efficiency. The traumatic and distressing experience of arranging a funeral was handled with kindness, empathy and gentle guidance. Thank you to Alitia for looking after us so well.
The day of the funeral and service was handled with excellent professionalism and sensitivity.
Thank you to Kiri and the team on the day.
12 février 2026
Réponse de Heart of England Co-op Funerals
Dear Claire,
Thank you for entrusting us with the arrangements for the funeral. It was an honour to serve your family during this difficult time.
We are especially grateful for your kind words recognising Kiri, Alitia and the team. They take great pride in offering compassionate and attentive support, and it means so much to them, and to all of us, that their efforts were a comfort to you and your family.
If there’s anything more we can do for you, please don’t hesitate to reach out.
Kind regards,
Matthew George
Head of Funerals
Excellent service
Excellent service, friendly, understanding and compassionate staff. Clearly explained what would happen and what we needed to do.
9 février 2026
Réponse de Heart of England Co-op Funerals
Dear Phil,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
From start to finish the staff have…
From start to finish the staff have been so kind and understanding at this most difficult time,
26 janvier 2026
Réponse de Heart of England Co-op Funerals
Dear Phil,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Kenpas Highway Branch Coventry.
Kenpas Highway, Coventry.
Absolutely brilliant care from start to finish, my Dad was looked after with so much love and respect.
All staff were so helpful and kind with the utmost respect at all times, lovely Janet, Joyce and Leah who went above and beyond to help me prepare for my dads goodbye.
Excellent care and service from everyone, thank you so much to all involved for all your help and kindness, Jackie and family xxx
30 janvier 2026
Réponse de Heart of England Co-op Funerals
Dear Jackie,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Janet, Joyce and Leah was able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that her efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
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