Heatseal Insulation Limited Avis 

Advice given on loft insulation, work offered on a financial discount but no response following the work. Told would be able to request follow up inspection, have also asked for written report but no response whatsoever.
Update: Response now received and hopefully all will be resolved, hence the change from 1 to 4 star rating

Cold called us then came round with a timber moisture meter to check external stone wall above damproof course and results showed damproof failed, recommended rods at over £2000. I had another firm round a day later and he had an app on his phone for moisture level, damproof course was ok. I would not recommend using this firm ,

We only got as far as having a ‘surveyor’ to look at our house. The caller from Heatseal explained that the object of the visit was to look at heat loss from the property and leave a detailed report of the findings. There would be no sales pitch. The ‘surveyor’ merely had a moisture meter with him; he took readings of roof timbers and existing insulation and told us that the heatseal foam would reduce water content to zero…….!
He did not leave any report and spent most of the two hours in the property trying to sell us the Heatseal
product. You are not informed about any product beforehand so cannot do research before the visit.
There is pressure to sign up as the reductions for age, medications, etc, ‘will end next week’.

I think the way this company had talked my relative who has memory problems to sign up for thousands of pounds to have her wall insulated in June 2021 (and has had no benefit whatsoever a year later) the workmen came on a very wet day to do the work which for a start was a mistake ..and the window frames they painted were and absolute disgrace, a child at the age of 5 would have make a better job

I am delighted to say my payment experience has been resolved. Thank you for sorting the error out

Very clever conning people I shall get my son contact you as verbal your guys talked me into your services in make belive that you are gone do as you said but that didn't happen soon as I paid you guys you came next day done the job n never heard from you since I paid almost 4k for your work an now I can't even tell if you guys really did do check an for small business you guys are con small business charge big buck then no after care after spending so much money also you mentioned your staff leaving the company so didn't you guys have a handover check on customer no guess not that why most the number proved before my message on here are just answer phones

Perhaps not a good time to write a review after you’ve been waiting for a Heatseal staff member to turn up for a 12-30pm appointment and no-one comes. Left it until 4-30pm before I rang the company. Got an answerphone but did get a call back . No apology.
Only an explanation that because I hadn’t responded , allegedly, to three calls on Friday before the Monday appointment their policy is not to turn up? I have answerphone message facility on both my mobile and landline. No message left. “ Because no- one ever rings us back”! My Landline and mobile lists all calls whether missed or answered. No such calls recorded for that Friday on either device from them. No unrecognised numbers listed. Seems a strange way to run a business after you’ve made a successful but unsolicited call to set the appointment up with engineer name, ID and special security code but then randomly cancel and choose not to leave any messages when the opportunity arose. He thought his policy was correct and is very successful. I’m perplexed if I’m the only person this has ever happened to. He believes it’s a very successful way of doing business. I beg to differ on my call log evidence and wasted day waiting for a guy who was never going to turn up!
I guess we’ll never know who’s right as I certainly won’t be left hanging a second time.

From survey to installation done in a week. Surveyor Mellissa was very knowledgeable and had an excellent customer rapport. Installers came within 24 hours of finalising my order and completed work efficently and in a timely manner. Overall I am very pleased with service I have been given and would give the whole experience 10 out of 10