Best cleaning service experience we've had. They made it easy to book, set up and explain everything. The cleaner showed up exactly on time and did a really great job cleaning our house. We were so ha... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great experience with Hellamaid! The booking process was simple, the cleaner arrived on time, and the quality of the cleaning exceeded my expectations. Everything was spotless, and the attention to... Voir plus
L'entreprise a répondu
biggest red flag came after I reported the problems. Customer support became almost impossible to reach. My calls, emails, and messages were ignored, and instead of resolving the issue properly, I was... Voir plus
L'entreprise a répondu
We've been booking biweekly with Hellamaid for about 3 months now and Sara is incredible. She remembers the little things, like that I prefer the kids toys arranged on the shelf instead of in the bin,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hellamaid is a top-rated house cleaning service in Canada, committed to making your home sparkle with convenience and peace of mind. With our easy online booking system and transparent, instant pricing, scheduling a cleaning has never been simpler. Our team of professional cleaners is friendly, fully insured, bonded, and undergoes thorough police background checks for your safety and comfort. Whether you need a one-time clean, regular upkeep, or a specialized service, Hellamaid is here to deliver quality you can trust. Experience the difference of a reliable, customer-focused cleaning service tailored to your needs.
Coordonnées de contact
120 Ottawa Street N, Unit 213, N2H 3K5, Kitchener, Canada
- 1-888-477-6243
- weclean@hellamaid.com
- hellamaid.com
4,3
Excellent
50 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great cleaning service
Great cleaning service; the two cleaners were punctual and paid close attention to detail. We originally booked a one time deep clean but now we have signed up for a monthly service!
31 octobre 2024
Avis spontané
Réponse de Hellamaid
Thank you so much for your kind review, Lorna! We’re thrilled to hear that our cleaners were punctual and paid close attention to detail during your deep clean.
It’s wonderful to know that you enjoyed the service so much that you’ve decided to sign up for monthly cleanings. We’re excited to keep providing you with a fresh, spotless space every month. Thank you for choosing Hellamaid, and we look forward to serving you again soon! 💛 - Hellamaid
Not very professional
I originally got them to clean our house. It was 2 cleaners for 4 hours. they left after 2 hours. terrible job. I got a partial refund.
I then booked them for a cleaning on October 8 for November 22 to start between 11-12 o'clock.
I was told they would send their best cleaners and I was offered a discount.
Two days I was informed without my consent the time was changed to 2-3 o'clock.
Not very professional. I cancelled the cleaning and never heard from them even thou I send a email complain .
18 novembre 2024
Avis spontané
Réponse de Hellamaid
Hello Gordon, we’re very sorry to hear about your experience and deeply regret that we did not meet your expectations. Providing professional and reliable service is extremely important to us, and it’s clear we fell short in this instance.
After receiving your concerns, we made multiple attempts to reach out, including leaving a voicemail and sending an email to address the issue and make things right. Unfortunately, we didn’t hear back from you.
We’d still love the opportunity to resolve this and ensure your concerns are addressed. Please feel free to contact us directly at 226-770-3200 or weclean@hellamaid.com, and we’ll do everything we can to make this right.
Thank you for your feedback, and we hope to hear from you soon.
Promised 3 cleaners for 4 bours
Promised 3 cleaners for 4 bours
2 showed up .
One cleaner left right after coming.
The one lone cleaner stayed for 6 hours.
The cleaning was not satisfactory.
I payed extra for a extra duty cleaning.
The floor needed vacuuming after they left.
The kitchen countertopnhad stains as did the fridge door.
The cupboards doors were left dirty and stained.
The baseboards and doors were also left dirty.
The whole job was unprofessional and way overpriced forcwhat was done.
I do not recommend this service as it does not come close to delivering their promised service.
21 octobre 2024
Avis spontané
Réponse de Hellamaid
Hi Michael,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We have been in correspondence with Ashley and took steps to address the situation. We provided a 50% reimbursement and issued a $150 gift voucher for future services as part of our commitment to making this right.
Our goal is to always deliver professional, reliable service, and we regret that we didn’t meet those expectations on this occasion. Your comments have been shared with our team as a learning experience to improve our standards and ensure we deliver the quality we promise.
If you or Ashley have any further questions or concerns, please feel free to reach out. We're here to help and hope to have the chance to regain your trust in the future.
Warm regards,
The Hellamaid Team
1-888-477-6243
info@hellamaid.com
Impressive
Highly impressed with Hellamaid! The team was professional, thorough, and left my home spotless. From booking to completion, the process was seamless and efficient. The cleaners paid attention to every detail and used high-quality products. It’s clear they take pride in their work. I would definitely recommend Hellamaid to anyone looking for reliable and top-notch cleaning services!
31 juillet 2024
Avis spontané
Réponse de Hellamaid
Hi Sarim, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Jennifer did a wonderful job cleaning…
Jennifer did a wonderful job cleaning our upstairs bathroom. I highly recommend Jennifer as well as Hellamaid for helping clean our home. I started as a one time client, and I recently moved to monthly. You can expect wonderful things from this company, they're on to something <3
1 avril 2024
Avis spontané
Réponse de Hellamaid
Hi Jody, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Excellent cleaning service backed by a…
Excellent cleaning service backed by a wonderful management team. Thank you Hellamaid!
27 mars 2023
Avis spontané
Réponse de Hellamaid
Hi Jake, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Enjoyed the online booking, loved our cleaners!
I hired Hellamaid to clean our bungalow in St.Catharines this week. Jasmine and Sandra did an excellent job cleaning the bathroom and kitchen floors. I also love the shine on our granite kitchen countertop! Thank you Hellamaid for a lovely service. I enjoyed the cleaning as much as I enjoyed the online booking experience on your website.
Much love, and happy holidays to you and your loved ones,
- Shirley Burton
21 décembre 2021
Avis spontané
Réponse de Hellamaid
Hi Shirley, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
I hired Hellamaid to clean my home in…
I hired Hellamaid to clean my home in St.Catharines. Cleaners were Ligia and Erika and were were very polite and thorough. Online booking was also very easy. Recommended the service to my friends
15 septembre 2021
Avis spontané
Réponse de Hellamaid
Hi Jasdeep, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
I had a great experience
I had a great experience. My house went from dingy to sparkling in just three hours. Jennifer and Katie were respectful, efficient and I felt very comfortable with them in my home. I would highly recommend this service to others.
14 avril 2021
Avis spontané
Réponse de Hellamaid
Hi Luisa, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
Excellent company
7 mai 2020
Réponse de Hellamaid
Hi Yolanda, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!
— The Hellamaid Team
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